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Land Rover Santa Monica - Service Center

Santa Monica, CA

4.6
364 Reviews

364 Reviews of Land Rover Santa Monica - Service Center

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July 29, 2022

Excellent service. Even better customer service. Always helpful and honest. Thank you as always. B More

by BRIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2022 -

Land Rover Santa Monica responded

Hi Brian, we really appreciate your kind words, I will be passing them along to our team! Hope to service you again in future! Best, Jaguar Land Rover Santa Monica.

July 27, 2022

Costumer representatives are always friendly and accommodating. They have good communication, and dedication to fixing whatever the problem is More

by samanthaadiamond
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Land Rover Santa Monica responded

Hi Samantha, we appreciate you taking time to give us feedback! I am thrilled to hear about your pleasant experience! I will be passing the kind words along to our team! Hope to service you again in the future! Best, Jaguar Land Rover Santa Monica.

July 24, 2022

Service department at this location wanted to charge for diagnostics IN ADDITION to repair cost. That means although I wanted to have the repairs done, they still wanted charge an extra fee for diagnosis. D More

by AR
Customer Service
Price
Recommend Dealer
No
Employees Worked With
JLR Marketing
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

Land Rover Santa Monica responded

Hi AR, we're disappointed to hear of the negative experience you had at our location. We would like to work towards a resolution, so if you are willing, please reach out to us at (424) 291-4843 to discuss this further. Regards, Jaguar Land Rover Santa Monica.

July 22, 2022

The service tech. , Paul, was efficient, knowledgeable and always communicative. I also appreciate the team and all they do! More

by susansmcmenamin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2022 -

Land Rover Santa Monica responded

Hi Susan, we appreciate you taking time to give us feedback! I am thrilled to hear about your pleasant experience! I will be passing the kind words along to Paul and the rest of the team! Hope to service you again in the future! Best, Jaguar Land Rover Santa Monica.

July 21, 2022

Very pleasant experience. My service advisor John Bevardos was very professional and very knowledgeable. Thank you! More

by SANDRA28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2022 -

Land Rover Santa Monica responded

Than you Sandra for the kind words! We are thrilled you had a great experience. We will be sure to pass the comments along to our team and John! Please feel free to reach out to us with anything you need! Best, Jaguar Land Rover Santa Monica

July 21, 2022

Armando Saenz Jr in the Service Department has always been and is still a 10+!!!! Responsive, great temperament, professional...just the BEST! More

by SANDI4
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2022 -

Land Rover Santa Monica responded

Hi Sandi! We appreciate your feedback, we will be sending this message along to Armando and our team! Hope to service you again in the future. Regards, jaguar Land Rover Santa Monica.

July 21, 2022

As always it was a courteous and professional service with outmost perfection. My service advisor Mr. Armando is extremely professional. More

by ben78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2022 -

Land Rover Santa Monica responded

Thank you so much for your feedback, it means a lot to us that you had a great experience! I will pass the kind words on to Armando and our team! Hope to service you again in the future! Best, Jaguar Land Rover Santa Monica.

July 20, 2022

I had a great experience at Jaguar Land Rover SM - my service rep, John Bevardos, was communicative and professional. Thank you! More

by ksommers007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2022 -

Land Rover Santa Monica responded

Hello, We are thrilled you had a great experience. We will be sure to pass the comments along to our team and John! Please feel free to reach out to us with anything you need! Best, Jaguar Land Rover Santa Monica

July 16, 2022

I came without appointment and people there helped me right away and were on top of the situation. Highly recommend this place More

by GMORICEAU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2022 -

Land Rover Santa Monica responded

Hi, were thrilled to hear your feedback! We will be passing this message along to our team! Hope to work with you again in the future Regards, Jaguar Land Rover Santa Monica

July 06, 2022

Great communication and easy to get in and out. overall great experience. Mario was an excellent advisor. More

by mikec21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Kibanga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2022 -

Land Rover Santa Monica responded

Hey Mike, We are thrilled to hear about your great experience! I will be passing this kind message along to Mario and our whole team! We hope to see you in again in the future, feel free to reach out with any questions you might have! Best regards Jaguar Land Rover Santa Monica.

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