Land Rover San Antonio

Worst service ever it would be nice if y'all could admit fault about not fixing the right thing on my car the first time instead of making me waste 1k for nothing. I had it would be nice if y'all could admit fault about not fixing the right thing on my car the first time instead of making me waste 1k for nothing. I had took my car in for a noise and I was told it was my breaks and rotors even though I told the service guy I had just got them fixed a few months back but insisted that was what was wrong with my car since it was after market breaks.....so when i get my car back it was still making the same noise....So i took it back again and voiced my opinion to the service manager who told me 2 things were wrong with my car and that was one of them even though no one mentioned what the real problem was until I took the car back and was inspected for almost a week that time...but the service manager said the mechanic had 20 plus years of experience and does not make many mistakes...If that was true then they should have had what was really wrong with my car the first time I took it in and not told me about this "new" problem after taking my car back when it was the original reason I took the car in to begin with but the service manager was beyond rude to me and was speaking to me like I was a child...I tried to complain after the conversation but the receptionist told me there was no one higher then him in a position to complain too. So I sent my sister to return the rental and pick up my car because I could not believe how i was spoken too and then she talked to him again and agreed to fix my car and only charge me for the part and not the labor which is still not ok with me because I wasted $1000 on something that did not need to be fixed. I should have been reimbursed for their mistake...I did ask to get my old breaks and rotors back so I can have them inspected by someone else and all of a sudden they were no where to be found... I would never expect this treatment at a Land Rover San Antonio dealership...talking to your clients like they are children and with the disrespect that I was treated with is inexcusable especially when paying these kinda prices for these cars that are not cheap at all and I have never dealt with a company that made the client pay for their mistakes or a company that cant even own up to what they did wrong but try to belittle me instead.#LastTimeIWillEverBuyALandRoverInMyWholeLife More

no call back on the vailablity of cars they advertise here! The title sums it up - bad customer service! Maybe they sell so many cars in San Antonio they don't need any more customers? But the expectations shou The title sums it up - bad customer service! Maybe they sell so many cars in San Antonio they don't need any more customers? But the expectations should be some response! More

WORST DEALER FOR LUXURY AUTOMOBILES Land Rover of San Antonio aka Cavender Land Rover is the worst dealer for such legendary brand. I had my first episode with them in Nov 2014 when it t Land Rover of San Antonio aka Cavender Land Rover is the worst dealer for such legendary brand. I had my first episode with them in Nov 2014 when it took a while for the extended warranty to approve a claim in access of $4000 repair that Land Rover SA "recommended" for my LR3 vehicle. The service director called me and said "RETURN THE LOANER OR I'LL CALL THE POLICE and report the loaner car as stolen", and I should add that my LR3 was not ready nor repaired, it was just sitting in the rear lot waiting for the warranty adjuster to approve the claim. I had to give the dealership a bad survey to Land Rover NA for such rude and reckless behavior. JAN 2015, I took my Range Rover for service appointment that I booked 2 weeks in advance in order to get a loaner; guess what: I was blocked from getting any loaner car in retaliation for my bad survey from Nov 2014.. I went to the General Manager Rick Holder and asked why have I been blocked from getting a courtesy loaner? he answered: the owner (Cavender) blocked you and your wife from getting a courtesy loaner car and I can do nothing about it. I have to say that staff (service writer, reception, loaner desk, etc..) have been always friendly but upper managers think they are the children of God.. They are rude, obnoxious, have no manners nor courtesy dealing with Land Rover clientele. I will NOT BUY a Rover from this point on due the this poor service. I already started my 2015 by trading my LR3 for another brand. The Range Rover is next and will be the last Rover I owned. More

I recently had service work done and when the dealership called me to check on the work, I informed them that it was making a funny noise and hard to turn at times since the last work was done. They schedu called me to check on the work, I informed them that it was making a funny noise and hard to turn at times since the last work was done. They scheduled a follow up appointment so they could take a look. I informed them I needed a loaner car. They called me back once they verified availability and we scheduled the appointment. addtional work completed was covered under my warranty but due to the holiday, I had the loaner car longer than expected. Staff are always friendly. More