Land Rover Rocklin

Found a car online and lined up a test drive. The sales person Faxon was nice and helpful. Decided to purchase the car. Went in with an approved loan from my credit union but finance said they co The sales person Faxon was nice and helpful. Decided to purchase the car. Went in with an approved loan from my credit union but finance said they could get me a better rate. Went with that and proceeded to finance to sign papers. The contract was signed and in our way after paying for some extra coverages since it was a used vehicle. Details of the car and how to operate or special functions were not provided and that should have been because in general everything is electronic and we ended up having to read the manual on a few things. Fast forward 10 days get a call to come back and re-sign paperwork because some of the extras reduced in price. I went in signed and was told I would be emailed copies. Now we are 2 more weeks out still have not received new copies and I get the payment coupon in the mail and the interest rate is not what was originally agreed upon and I was not I formed that was changing at the time of re-signing. By now too late since laon has funded and I was told you saved this much overall and it's only a few hundred dollars more in interest over the live of the loan and if I pay off early I won't pay that. I also had to replace a tire that had 2 nails in it after only 10 days and I barely drove the car and went nowhere to get such nails. No accommodation for that. The finance person also suggested if my original loan was a better interest rate I could refinance the car. He completely missed the point in that a change in interest rates should be communicated, not just tell the person extras went down. Sales was fine. Finance lacked courtesy and communication and seemed like they could have been more up front about the changes. The re-signing was with the finance manager, not the initial finance person so even more care should have been exercised More

Very knowledgable and relateable. Great customer service and fair negotiations. Quick, efficient, no hassle purchase. Great customer service and fair negotiations. Quick, efficient, no hassle purchase. More

Exceptional service! Very friendly, went above and beyond to help answer questions and never felt any pressure which is such a nice feeling when shopping for a car. Neil Very friendly, went above and beyond to help answer questions and never felt any pressure which is such a nice feeling when shopping for a car. Neil was fantastic and the manager Austin was very helpful as well. A+ experience. Thank you More

My experience with Land Rover Rocklin was amazing. I walked in and someone quickly arrived to help/ guide me through the options. I genuinely was unsure about which car worked best for my family and I I walked in and someone quickly arrived to help/ guide me through the options. I genuinely was unsure about which car worked best for my family and I but, Jackie & other people on the team helped me find my perfect car. I walked in with the expectation of buying a used car but, I was wrong. I walked out with a brand new 0 miles. Thank you to the whole Land Rover team. Happy to be a part of the Land Rover family. More

Excellent customer service. Taylor and Karan were professional and courteous. Would definitely recommend this dealership. Taylor and Karan were professional and courteous. Would definitely recommend this dealership. More

Neil was a pleasure to work with. He listened to me and only showed me what I requested. He helped me to find the exact car I was looking for and get it delivered in a timely manner He listened to me and only showed me what I requested. He helped me to find the exact car I was looking for and get it delivered in a timely manner. He did not use high pressure tactics but allowed me to work through my decision process by providing relevant information. More

They got us in and out quickly with our new car/trade in making the process seamless! making the process seamless! More

We had the best salesperson, her name was Jackie. We were all over the board and kept jumping from one car to another. Jackie was very respectful and patient. We finally decided on a Sport Autobiogra We were all over the board and kept jumping from one car to another. Jackie was very respectful and patient. We finally decided on a Sport Autobiography/Hybrid and purchased it. Jackie made it a pressure free experience. More

Friendly and well appointed location. I like the open and well let show room and the opportunity to see a number of different vehicles. Staff was friendly, never pushy. I like the open and well let show room and the opportunity to see a number of different vehicles. Staff was friendly, never pushy. More

This was our 4th purchase from Niello Land Rover Rocklin. Taylor is a fantastic sales consultant and we will definitely be back for our next car. The service is always top notch. Taylor is a fantastic sales consultant and we will definitely be back for our next car. The service is always top notch. More