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Land Rover Rockland

Rockland, MA

4.7
412 Reviews

1022 Hingham St

Rockland, MA

02370

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April 15, 2010

I bought used jeep wrangler they said it came with soft top as well as hard top which was on jeep got home noticed I did not have windows for soft top I called they said they had windsows come in drove do More

by joseph stearns
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
vince paul
Apr 16, 2010 -

Land Rover Rockland responded

This is an unfortunate confusion, and we responded to Mr. Stearns promptly. We offered the tan soft-top for the Jeep that came with the trade originally, but he said it did not fit which he tested on his own, so we offered an alternative black soft top that did not belong with the purchased Jeep, and he chose to take that one at the time of sale. A month later we received a communication that the windows did not match for the black soft-top he got. We offered him the original tan soft-top again that came to us with the vehicle, which has the matching windows, and he refused because he only wanted some money to pay for the matching windows to the newer black soft-top. According to Mr. Stearns’ review, the tan soft top we offered was old, but unfortunately it was the one that belonged with his Jeep, and we extended ourselves in the first place to offer the other black soft-top as an alternative which he accepted. We could not promise that the windows would match a soft-top for a vehicle that it did not even belong to. Many apologies for the upset, Mr. Stearns, for that was certainly not our intention, and we wish you the best.

February 26, 2010

I came to Hanover Land Rover because it was close to my house. The experience I had was absolutely fantastic. Tim along w/Vince made me feel like if this wasnt the exact car I wanted then wait and they'd f More

by jamesward
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim O'donell, Vincent Celeste
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