Land Rover Rockland

Their Service Department is amazing. They work well to schedule service and a loaner vehicle to my schedule. They work well to schedule service and a loaner vehicle to my schedule. More

Tom at the service department was super responsive . He got me in right away and took care of my issue. He got me in right away and took care of my issue. More

Picked an early appointment for a simple oil change and asked them to assess the brake pads. I arrived at 830am. Met with Dean who immediately sent me a text while I waited that if I had any questions text asked them to assess the brake pads. I arrived at 830am. Met with Dean who immediately sent me a text while I waited that if I had any questions text this number. Fast forward to 11am and two texts to Dean of which neither were answered. Once he came with the results he gave me misinformation on the status of the brakes which I uncovered while reading the report. Next he disappeared without saying anything. I’m now in the middle of a conference call pacing and now pissed off. Why should it ever take 2.5 hours for just an oil change and check the thickness of brake pads. Zero communication which is extremely disappointing given how much these vehicles cost as well as the high cost of maintenance and repair. However, they have no problem flooding your email inbox with scare tactics on not purchasing a ridiculously high cost extended warranty. The waiting area is stale and uncomfortable. For a relatively new facility it’s a joke. Any chance I can use my own mechanic to do any repairs I will. This place sucked and it’s the last Land Rover I will buy never mind take it to this dealer if I can help it. They need to be better than this. More

Bravo 👏🏻 finally a dealership that has amazing service staff that are knowledgeable and kind to clients! Stephanie is Amazing !! I bring my vehicle from the Cape & Islands. What a wonderful asset she is! staff that are knowledgeable and kind to clients! Stephanie is Amazing !! I bring my vehicle from the Cape & Islands. What a wonderful asset she is! More

Great experience! They are not pushy, very professional and offer good advice/suggestions. Be sure to ask for Emma in financing and Melvin in sales! Highly recommend! They are not pushy, very professional and offer good advice/suggestions. Be sure to ask for Emma in financing and Melvin in sales! Highly recommend! 10/10 More

They had my car from January 30th to April 18th. The part was on back order but only way I was updates was if I hounded them i picked my car up after a $5000 repair, after almost three months, horri The part was on back order but only way I was updates was if I hounded them i picked my car up after a $5000 repair, after almost three months, horrible communication, and they didn’t even vacuum the car. I have gad better service at Jiffy Lube. More

I can’t say enough about the mechanics and service department, and the amazing customer service that they exemplify. Hanover is very lucky to have Tom Faulstich, Master Service Guid in particular. He department, and the amazing customer service that they exemplify. Hanover is very lucky to have Tom Faulstich, Master Service Guid in particular. He has been the main reason why I’ve stuck with Land Rover Rockland and Land Rover in general. More

Everyone was Friendly prompt and courteous! The new facility is gorgeous. Very happy with my service today! Thank you! The new facility is gorgeous. Very happy with my service today! Thank you! More

Great communication and got the car fixed very quick, had a delay on a part but Tom made sure to call to let us know. a delay on a part but Tom made sure to call to let us know. More

I had a bubble in my tire and freaked out. The service manager Dean was super helpful, got me right in and saved the day! He was informative and made sure I understood my bill. Great job! The service manager Dean was super helpful, got me right in and saved the day! He was informative and made sure I understood my bill. Great job! More