Land Rover Rockland

Absolutely unacceptable customer service! My husband and I are looking for a small size SUVs for me. We test drove cars from BMW, Audi, and Lexus last weekend, there were some nice cars but haven't found " I are looking for a small size SUVs for me. We test drove cars from BMW, Audi, and Lexus last weekend, there were some nice cars but haven't found "the one yet". This weekend we plan to test drive Range Rover, Mercedes and Volvo. This afternoon I was looking forward to test drive the Range Rover Evoque. I did a lot of research and was certain this is the car for me. We drove to Land Rover in Hanover - it was rainy and there were no customers in the dealership except me and my husband. We walked into the dealership, no one greet us. Nada. We stood there for good several minutes. All the salesman seems to be too busy chatting with each other. My husband finally said "Hello, we're looking for a small size SUV and would like to test drive the Evoque." A salesman finally came up to us and said "Ok, this is a $50k car, are you sure this car is in your price range?" --- My husband answered him nicely that "Yes we are". But I was thinking "Excuse me?? ALL the cars we test drove were at or higher than $50k. I wouldn't be looking at cars at this price range unless we intend to buy one." Is this how Land Rover greet their customer?? Totally rude and unacceptable. OK, we test drove the Evoque, as much as I hate the customer service, I really like the car, even more than the Q5. We went back to the dealer and that salesman had no intention to sale us the car, he did not invite us back to his desk, he just left us in the lobby. He did not even ask for our name or contact information. I had to ask him "I like the car, can we talk about options and price?" --- Then, finally we sat down and I asked him for his name. Craig Schuman, he said he's a 'silver' salesman and that he's been working at this dealer for 10+ years and how great he is... I want to throw up. Anyway, I told him I wanted an Evoque in white, premium with navigation, black leather interior, cold weather and park assist package -- he said don't have any in stock. He only has one 2014, with a lighter color interior. We took a look at that car. Nope...I still prefer the black. Craig pretty much said "Come back when you decide to buy" --- Again, are you serious? It is a 2014 Evoque, you could have easily asked us to build one ON THE SPOT. But no.... Nothing. My husband and I decided to leave. Land Rover Hanover does NOT want our business....Fine. We'll buy our car elsewhere. I told my sister this story, she said she was going to look at Land Rover but after my experience, she'll look at Lexus instead. And I will also tell my friends and family about my experience at Land Rover Hanover. Land Rover Hanover - this is NOT how you treat your customers. You just lost our business to bad customer service. More

We have recently purchased our first LR4 - what a pleasure it was to do so with Land Rover of Hanover. Craig was fantastic from start to finish; informative, professional, and infinitely helpful. W pleasure it was to do so with Land Rover of Hanover. Craig was fantastic from start to finish; informative, professional, and infinitely helpful. We love the car! Great overall experience ... highly recommend! More

My sales experience was exceptional. Prompt, and attentive and helpful! I would highly recommend Mellyssa Coutinho at this Dealership. She made this transaction effortless and comfortable. attentive and helpful! I would highly recommend Mellyssa Coutinho at this Dealership. She made this transaction effortless and comfortable. More

Craig Schuman was a pleasure to deal with every step of the way. I highly recommend doing business with him. Michelle Labadie handled my transaction quickly and professionally. the way. I highly recommend doing business with him. Michelle Labadie handled my transaction quickly and professionally. More

Craig is a long-time member of Land Rover Hanover. His many years of experience gives his customers advanced knowledge of how each Land Rover/ Range Rover vehicles work, inside and out. On Saturday, Octob many years of experience gives his customers advanced knowledge of how each Land Rover/ Range Rover vehicles work, inside and out. On Saturday, October 5th, 2013, Craig came out of the dealership and introduced us to a Range Rover Evoque Coupe 2013. He went through the interior details of the car and showed me the ins and outs of the vehicle. I went to the dealership with the intention of leasing the vehicle and Craig assisted us brilliantly in the leasing approval process. Craig was never pushy on the finance option, did not force me to "buy" the car and went out of his way to find me different lease options for me to decide. On the day of pick-up, he patiently guided me through the lease signing and paperwork to be filled. The process was very fast due to his knowledge and expertise at the dealership. He showed me around the car and introduced me to even more functions of the vehicle; all clear and precise under one hour of timing. This experience is exactly what I am looking for from a luxury car dealership: sincere, helpfulness, and not pushy. We are very satisfied with the vehicle and definitely highly recommend Craig Schuman as the sales person to do business with. More

I had been interested in the new 2014 Range Rover Sport and was one of the first to test drive the new vehicle. Mellyssa Coutinho brought me out for a test drive and went through the lengthly list of impro and was one of the first to test drive the new vehicle. Mellyssa Coutinho brought me out for a test drive and went through the lengthly list of improvements from performance to fit and finish. She was extremely knowledgeable about the vehicle and passionate about the new model. As a current owner of a 2010 Range Rover Sport, I had a good baseline to compare this new vehicle and was not disappointed. The Sport drove extremely well and was very comfortable. Mellyssa had me take it through it's paces including speed off the line, cornering and the new econo mode. I was so impressed with the Sport, we agreed to a deal on that exact vehicle right away. Within a few days, I picked up the new Sport and have been very happy with it. Mellyssa was a teriffic Sales Guide to work with and made my buying experience both easy and enjoyable. Bob K More

Working with Land Rover Hanover was a terrific experience . Mellyssa was more than accommodating to my requests and making sure I was completely satisfied with my Range Rover and my buying experience. Her kn . Mellyssa was more than accommodating to my requests and making sure I was completely satisfied with my Range Rover and my buying experience. Her knowledge of the product line made it easy for me to make the choice of purchasing a 2014 Range Rover Sport. More

We were so pleased with our experience at Land Rover Hanover. Everyone at that dealership is friendly, helpful and added to our experience. Craig Shuman was exceptional! Craig was honest, up-fron Hanover. Everyone at that dealership is friendly, helpful and added to our experience. Craig Shuman was exceptional! Craig was honest, up-front and helped us make the best decision in our car selection. Craig and the staff have added to the luxury of my vehicle and I feel really good about the purchase. I have had, extremely, bad experiences over the years at 3 other Land Rover dealerships in MA. Because of that, I bought an American car. My husband decided to try Hanover - we had never visited their dealership. They were so amazing to work with. This dealership, most especially, Craig, has earned awards for their level of service - now I know why. When I go to purchase my next car, I will look forward to working with this dealership again. More

Mr. Schulman provided excellent, outstanding sales service. We had used his services before and he is the prime reason we returned to the Hanover dealership. They also have a competent and pleasant service. We had used his services before and he is the prime reason we returned to the Hanover dealership. They also have a competent and pleasant service department and staff. Most importantly, we trust Mr. Sherman and thus the dealership and he answered all questions to our satisfaction.. The lease option was explained fully. We accepted the 3 year lease with the trade-in of our 2008 Land Rover Discovery that we fully owned. We have had the new leased 2013 LR4 for a month and are completely satisfied. In all aspects my wife and I rate the car, Mr. Schuman (salesman), the dealership and its staff, and the financing options as "excellent". We have returned to this dealership several times: we have bought or leased 4 vechiles from them. More

Working with Land Rover Hanover was a terrific experience for my wife and I. Mellyssa was more than accommodating to our requests and making sure we were satisfied from top to bottom. Her professionalism and for my wife and I. Mellyssa was more than accommodating to our requests and making sure we were satisfied from top to bottom. Her professionalism and knowledge of the Land Rover product line made it easy for us to make the choice of purchasing a Range Rover Sport. The Hanover dealership staff is extremely welcoming and hospitable upon arrival and for the duration of your stay. I would recommend anyone interested in Land Rover vehicles to drop in or contact Mellyssa Coutinho (781)659-4000. More