Land Rover Rockland

Second time in for same issue within a month Felt the first time I was brushed off when the issue I complained about was not found by technician. Charged for diagnostic road trip and nothing was Felt the first time I was brushed off when the issue I complained about was not found by technician. Charged for diagnostic road trip and nothing was fixed. A month later - brought back in for same issue and this time they found the problem. Fixed it and made me feel as though they were doing me a “favor” by not charging me another $298 diagnostic fee. More

Great job Very pleasurable buying experience. William was very knowledgeable about the car and answered all our questions There was no pressure and we ended u Very pleasurable buying experience. William was very knowledgeable about the car and answered all our questions There was no pressure and we ended up with just what we wanted. More

Great customer service David did a great job in addressing some minor issues. Buffed out some scratches and helped get the inspection handled for me. Saved me time from h David did a great job in addressing some minor issues. Buffed out some scratches and helped get the inspection handled for me. Saved me time from having to come back for another appointment. Thanks for all of your efforts! More

Excellent! Dave was courteous and professional! I couldn’t ask for more! I look forward to seeing Dave again and expect another excellent experience! Thank yo Dave was courteous and professional! I couldn’t ask for more! I look forward to seeing Dave again and expect another excellent experience! Thank you More

Routine Oil Change on my Range Rover Super Charged I always have great confidence in the service team and advisors. They love Kand Rovers as much as I do and take the time to properly diagnose any issu I always have great confidence in the service team and advisors. They love Kand Rovers as much as I do and take the time to properly diagnose any issues with my Rovers. I would not go to any other dealer unless I was stranded and had no way of getting to my Hanover Team. And even then I would try and find a way to get my Rover to Hanover. More

Service at Land Rover Hanover I highly recommend this service department. Joe, Dave & Diane were great to work with & are true assets to this dealership! Pleasant & professional fr I highly recommend this service department. Joe, Dave & Diane were great to work with & are true assets to this dealership! Pleasant & professional from beginning to end. More

Customer service is terrible! Our customer service representative Dave was absolutely the worst representative ever. His lack of communication and apathetic attitude is appalling. Our customer service representative Dave was absolutely the worst representative ever. His lack of communication and apathetic attitude is appalling. This is not our first bad experience with service at Hanover Land Rover. We are considering selling our Land Rover because of these issues. More

Excellent sales and service experience! Recently bought my certified Range Rover Sport here! The sales team made it an honest and comfortable purchase experience. I’ve since taken the car he Recently bought my certified Range Rover Sport here! The sales team made it an honest and comfortable purchase experience. I’ve since taken the car here for service for a software update. They gave me a loaner and made it easy and painless. More

Staff away from this place. After taking all my personal information and agreeing to a sale and trade with a purchase and sales agreement they never called me. I had to call the After taking all my personal information and agreeing to a sale and trade with a purchase and sales agreement they never called me. I had to call the dealership the next day several times to have the front desk staff tell me that all managers were all busy and couldn't talk and my sales agent was on days off. At the end of the day I made my final call and was put on hold for 15 minutes, when I was given to the finance manager. The finance manager said that they were no longer going to do the deal. I had to cancel my credit card and put a hold on my credit. They put pressure on you the day of the sale for your deposit and personal information, which I believe is the only thing they want. More