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Land Rover Rockland

Rockland, MA

4.7
386 Reviews

1022 Hingham St

Rockland, MA

02370

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Showing 386 reviews

May 22, 2015

Excellent buying experience My experience at Land Rover Hanover was excellent from start to finish. Mellyssa, my saleswoman, was very knowledgeable, trustworthy, and patient. Sh More

by Hania108
Customer Service
Recommend Dealer
Yes
Employees Worked With
Mellyssa Coutinho
Jun 29, 2015 -

Land Rover Rockland responded

Dear Hania, Thank you for your review! We are very pleased you had a great experience, and Mellyssa was very appreciative of your raving review. We aim to make sure our guests are comfortable and welcome during their entire ownership experience, because we look forward to helping you and your friends with all of your future Land Rover experiences as well! Cheers, and enjoy your LR4 this summer! - Hanover Sales Team

March 26, 2015

All in All a bad experience I have been trying to buy a truck from Hanover for 3 days. After communicating with them, they decided they would not sell the truck to me because More

by Walterg5
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mellyssa Coutinho
Apr 09, 2015 -

Land Rover Rockland responded

Dear Walter, We understand your dissatisfaction, and we apologize for the export situation that this brand is facing right now. We have shown you the document explaining what practices Land Rover North America expects us to follow regarding specific vehicle sales, including the requirement to register all new/demo vehicles we sell. We have been very courteous and friendly with you, very apologetic, but very unfortunately we could not break policies shown in the document we sent you. In your state, used cars require a vehicle identification inspection prior to registration which would require us to release the title to you so you could take the car in for the inspection. We cannot bend our policies for one car sale, with the risk on us should that vehicle end up overseas. The vehicle you specifically inquired about is a dealer demo. If you wanted a traded in car which was previously owned by a 3rd party, we would have no problem selling a vehicle to you out of state. Because this car is an "affected vehicle" with a high export value and only owned by the dealership but never a consumer, we cannot release the title to you, even paying cash, because we have to handle the registration ourselves. Also note that many exporters pay cash. If your state did not require the vehicle ID inspection, we could have handled the registration and helped you purchase this vehicle. We have in-state shoppers that use the internet, and shoppers in other states that don't require a vehicle ID inspection as well, which is why we advertise online. As for your unhappiness with the price... we met your offer. Our only terms were to wait until Monday when we could work out the rest of the details with your out of state purchase as you contacted us on a Saturday. In a timely fashion, as promised, we kept you updated as we discovered your state's registration policies and let you know on Monday that we couldn't sell you the vehicle due to your state's rules for vehicle inspection. Again, we apologize for the inconvenience. If you were shopping for a 2013 or a 2014 trade-in that was not a desired vehicle for export purposes, this would never have been an issue. Please contact Land Rover North America at 800-346-3493 directly for more explanations and to express your frustrations. We hope this situation will be resolved soon and that our new and demo vehicles won't be exported for profit, which is causing so much difficulty for many real shoppers and for us. For further concerns or to speak with a sales manager about this, you can reach management at 781-659-4000. We will be glad to speak with you again. Best Regards, Sales Team

October 31, 2014

Overall Great Experience This is my second time being at the dealership in Hanover to get a new Range Rover Evoque. I decided to trade in my 2013 Range Rover Evoque for the 2 More

by AndrewLam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Schuman
October 22, 2014

great experience! The whole team made this "car buying experience" a very pleasant one. We are returning costumers and after test driving other strong contenders, decid More

by Ed3jo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Schuman
October 20, 2014

terrific group of people I had been car shopping for months and tested several comparable makes and models. I was extremely satisfied that throughout the entire process Craig More

by Garycat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Feit, Craig Schuman, Glenn Presutti
September 25, 2014

easy to do business with I went in to the dealer with their internet advertising and Glenn was very helpful in showing me the cars I was interested in. Although the final pric More

by leizheng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Presutti
August 03, 2014

I would not go to any other dealer We have purchased 3 new Land Rovers from this dealership and have received extremely great service and friendly assistance from the entire staff. The More

by fuzzykat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Burbine, Joe Anselmo, Michael Feit, Craig Schuman
August 02, 2014

I got everything I wanted. Excellent experience. Craig found me the exact model I wanted and was able to get me into the car. He went the extra distance to make sure every aspec More

by wileyjeanne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Schuman
July 14, 2014

Great Experience at Land Rover Hanover ! Starting with my initial email to dealership re: inventory, the experience could not have been any better. Mellyssa Coutinho was my primary contact More

by jriccio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mellyssa Coutinho
July 03, 2014

Excellent Experience From the moment I contacted Land Rover Hanover to the time my vehicle was delivered I was treated extremely professionally and with great appreciation More

by gkouri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Schuman
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