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Land Rover Rockland

Rockland, MA

Overview
Reviews
Vehicles
4.7
386 Reviews
Call Dealership (781) 369-9202

1022 Hingham St

Rockland, MA

02370

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Showing 386 reviews

July 13, 2024

Communication was poor and even with an appointment it took them 4 days to look at my car. Also found it odd that I was charged a $50 disposal fee for parts, seems like a junk fee to me. More

by Lacortem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Faulstich
Report | Print
Jul 19, 2024 -

Land Rover Rockland responded

Lacortem, We apologize for the inconvenience you experienced. We understand the importance of timely service and clear communication. We appreciate you bringing the communication issue to our attention, and we’re committed to improving in this area. Regarding the disposal fee, we understand your concern. We’re happy to explain the charges in more detail if you’d like to contact us directly. Your feedback is valuable to us as we strive to improve our service. Rob Kelleher General Manager rkelleher@landroverhanover.com

June 12, 2024

Great service and follow up detail work was excellent. Loaner vehicle was in good shape and clean. More

by marc.r.landry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Faulstich
Report | Print
Jun 13, 2024 -

Land Rover Rockland responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 12, 2024

Moved to Marion and decided to try Hanover versus Norwood. Fast service, comfortable waiting area. Learned a few more things about my Defender(thanks, Mike). More

by errin.chapin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Faulstich, Michael McKinley
Report | Print
Jun 13, 2024 -

Land Rover Rockland responded

Errin, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

June 07, 2024

Great dealership and very friendly and helpful service reps. Been going there 9 years ! Just great More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Campanale, Tom Faulstich
Report | Print
Jun 09, 2024 -

Land Rover Rockland responded

Hello Steve, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

May 31, 2024

It’s kind of like all the dealerships today How can you say one’s better than the other such a short time we’re in there More

by Ray Crook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Faulstich
Report | Print
Jun 07, 2024 -

Land Rover Rockland responded

Thank you for your feedback. Please be assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

May 30, 2024

Valet service unbeatable. Phone answered quickly. Nice people. Top notch product. Would buy from them again. More

by rfwalters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Faulstich
Report | Print
May 31, 2024 -

Land Rover Rockland responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 28, 2024

Great process, service, and outcome thanks to Tom and mechanic who diagnosed and resolved what was of concern. Thanks to all! More

by Mary Ann J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The skillful mechanic- his name was not on the invoice. , Tom Faulstich
Report | Print
May 29, 2024 -

Land Rover Rockland responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

May 20, 2024

The service department provided very friendly and efficient service. The recall matter was handled in a timely manner. More

by kevin.jpb.boyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Campanale
Report | Print
May 22, 2024 -

Land Rover Rockland responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

May 18, 2024

Everything was done that was discussed, Tom was very courteous and knowledgeable. I would be glad to go back More

by cdylanbaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Faulstich
Report | Print
May 22, 2024 -

Land Rover Rockland responded

We're delighted to learn about your positive experience and the courteous and knowledgeable assistance provided by Tom! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 14, 2024

Friendly, efficient, competent, knowledgeable. I prefer this dealership even though I have choices closer to home More

by shrubus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Faulstich
Report | Print
May 17, 2024 -

Land Rover Rockland responded

We are delighted to know that your experience was excellent! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.

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