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Land Rover Rockland

Rockland, MA

4.7
386 Reviews

1022 Hingham St

Rockland, MA

02370

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Showing 386 reviews

August 06, 2019

Bad service Since the Land Rover dealerships in Hyannis and Hanover have been purchased by Prime the service levels have dropped significantly, well below what sh More

by mbsab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Anselmo
Aug 28, 2019 -

Land Rover Rockland responded

I'm very sorry to see this low rating and certainly would appreciate the chance to learn more about your experience and how we can improve. I'm not able to locate your contact information based on this review - would you please call me directly so we can discuss this further? Thank you, Joe Anselmo - Service Manager - 781-659-4000

August 03, 2019

Service Review Dave was great as was Diane on the phone making appointment. The car detail looks awesome and hoping to order a 2020 soon. Car was done before promis More

by True, Nancy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave, Service Hanover was great.
Aug 05, 2019 -

Land Rover Rockland responded

Thank you for posting about your recent visit to Land Rover Hanover so that others will know what it's like to have their car serviced with us! We are so glad that your car looks great. We look forward to working with you in the future!

August 01, 2019

Great experience!! It was a great pleasure dealing with Brendan, he was very helpful and very knowledgeable. I would recommend this dealership and this salesman to every More

by Ania444
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Saur
Aug 02, 2019 -

Land Rover Rockland responded

We are so happy that Brendan earned your recommendation! Thank you so much for choosing Land Rover Hanover. We wish you safe and happy driving in your new ride.

July 31, 2019

scheduled maintenance I dropped my car off at 8:45 as scheduled. I did not hear anything by 4:00 pm so called m. I tolled they forgot about me and I need to pick it up th More

by Donna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No sure who?
Aug 28, 2019 -

Land Rover Rockland responded

Donna, I'm sorry to read about your recent experience and I can assure you this is not what we want for our guests. I will look into what transpired during your appointment so that I can take the appropriate steps. Would you please call me at your convenience? Thank you, Michael Feit - General Sales Manager - 781-659-4000.

July 26, 2019

Amazing service ALWAYS this is my 5th Range Rover! I love my Range Rover family period. Michael and Glen and there entire team are so much fun to work with and I will never go elsewhere! My husband cam More

by Jcatineau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam! Made the experience fun! And John with the financial ! Both awesome guys, Tom Faulstich, Michael Feit, Glenn Presutti
Jul 29, 2019 -

Land Rover Rockland responded

What a fantastic review! We are overjoyed to hear that both you and your husband had positive car-buying experiences with the Land Rover Hanover team. It's wonderful to have you as customers and we look forward to working with you for years to come. Thank you!

July 25, 2019

Excellent service Dave at Land Rover Hanover ensures your expectations are met. Options are provided and advice when necessary. White glove service with a loaner vehicl More

by matsmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave
Jul 25, 2019 -

Land Rover Rockland responded

Thank you so much for being part of the Land Rover Hanover family! It makes us smile to hear that you've received consistently great service from Dave and our Service Department. We are grateful for your continued support!

July 24, 2019

Service maintenance Scheduled service was completed with complete professionalism. When I purchased my Range Rover I also purchased a service plan. My following comments More

by R.R. owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mellyssa Coutinho, Tom Faulstich, Joe Anselmo
Jul 24, 2019 -

Land Rover Rockland responded

Thank you for your review of Land Rover Hanover. I'm pleased to know you had a great service visit and we appreciate your feedback about your service plan. If you would like to talk to us further about it, please give me a call at your convenience. Thank you, Michael Feit - General Sales Manager - 888-431-3539.

July 23, 2019

Pretty happy Service was outstanding. My only complaint is the price. Otherwise you would get 5 stars. I feel that $400+ for an oil and filter changes is way too More

by Barryk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Faulstich
Jul 24, 2019 -

Land Rover Rockland responded

Hi Barry - Thank you very much for your feedback. We are so grateful to have you as a customer and appreciate your review. Hope to see you next time at Land Rover Hanover!

July 23, 2019

Customer “I don’t” Care Department My Rover has a critical suspension fault and I was told my premium extended warranty wouldn’t cover. I got the runaround and finally told “you’ll stil More

by CG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Faulstich, Joe Anselmo
Jul 31, 2019 -

Land Rover Rockland responded

I'm so sorry to hear that our team hasn't gotten back to you about this issue. We certainly expect more for our guests than what you've described and we would like to help. Would you please call us at (781) 659-4000 so we can look into what happened here? Thank you.

July 20, 2019

Range Rover Service I needed to have my Range Rover Serviced and Dave Campanale who I do not know. Greeted me when I pulled up.The first issue that I had was putting the More

by Jim Wojo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Campanale., Tom Faulstich
Jul 22, 2019 -

Land Rover Rockland responded

Hi Jim - Thank you so much for posting about your service experience so that others will know what it's like to be a guest at Land Rover Hanover! We love to hear that Dave addressed all of your concerns and that you drove home a happy customer. Your recommendation means so much to us and we look forward to working with you in the future!

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