Land Rover Redwood City

Purchased a used Audi from this dealership. Worst experience ever, and I have bought over 75 cars in my lifetime. I live out of state, and getting the prior title was a nightmare. Every time I inqui experience ever, and I have bought over 75 cars in my lifetime. I live out of state, and getting the prior title was a nightmare. Every time I inquired (via email or phone call), I had to leave a message and wait a couple of days for a reply, if they even bothered to reply. They finally said they sent the title to my state's department of motor vehicles electronically. I contacted the department of motor vehicles and they said this was impossible, they do not have systems set up to receive titles electronically from out of state. So I attempted to contact the dealer again, and after multiple attempts was told they could not send me the title, but would have to mail it to my state's department of motor vehicles. My state is not set up to handle it that way, and it is not possible to call the local branch. So I had to go to the local branch, wait in line, and explain the situation. The manager at the branch agreed to call Land Rover Redwood City and give them her name and address. She did so and told me she would call me when the title was received. I emailed the dealership asking for the tracking # of the package 3 times and they did not respond. The local department of motor vehicles finally received the title a week later and called me. The whole process took over a month. You would think after selling me the car, they would have explained how they wanted to handle the title, but they did nothing until my repeated attempts to get this resolved. They should have realized they couldn't send it electronically and contacted me to resolve how to handle the title, but instead I had to harass them to get the title sent, and my emails and inquiries were repeatedly ignored. More

Terrible experience at this dealership to say the least. Apparently, its too much to ask for the car service records. if you are looking for the poorest customer service, then you find it here at Land Rover Apparently, its too much to ask for the car service records. if you are looking for the poorest customer service, then you find it here at Land Rover Redwood City. Buyer beware!! More