Land Rover Raleigh - Service Center

Title: Disappointing Experience at Range Rover of Raleigh Service Center I recently left my car at the Range Rover of Raleigh service center on a Sunday night, hoping for a smooth and efficient service ex Service Center I recently left my car at the Range Rover of Raleigh service center on a Sunday night, hoping for a smooth and efficient service experience. Unfortunately, my interaction with the service team has been nothing short of frustrating and disappointing. First thing Monday morning, I called to convey my issue. My service tech, "J," re-asked three questions that I had already answered. Despite the car being checked in on Monday, there was no follow-up or information provided about the diagnosis. When I reached out on Tuesday, "J" would only communicate via text and informed me that the car had still not been checked. I requested a telephone conversation, which he ignored. Instead, he began suggesting additional tests even though the initial diagnosis had not been performed. Frustrated, I called to speak with the service manager, "T." Within 15 minutes of that request, "J" called me. I asked why he was suggesting additional tests when I had not received any feedback regarding my car, nor the promised video from a certified technician. I reluctantly agreed to the tests but have not received a call back since our discussion. I left another message for service manager "T" on Tuesday but received no response. I called again at 7:45 AM and noon the next day, but still, no call back. It's disheartening to see all the wonderful reviews when my experience has been far from satisfactory. This is the second time this year that I've encountered such poor service. It makes me wonder if negative reviews are being hidden or buried by bots. If this is what Range Rover excellence looks like, I want no part of it. Beware, as it seems that some customers receive different levels of service. My experience at Range Rover of Raleigh has been extremely disappointing, and I urge potential customers to be cautious. More

Great customer service and everyone was very helpful. We were very pleased with the service. We were very pleased with the service. More

The dealership was very clean, spacious and the staff was very attentive to my needs. I loved the various work station options to conduct work while waiting. very attentive to my needs. I loved the various work station options to conduct work while waiting. More

Beware. ..Extreme and very deceptive automotive repair practices within this businesses' service dept. Avoid Them.... ..Extreme and very deceptive automotive repair practices within this businesses' service dept. Avoid Them.... More

I stopped by on Saturday to get a tutorial on the features on my Jaguar. Yousef Manawi was so professional and helpful. He is a great instructor. All of the experiences with everyone at Jaguar has be features on my Jaguar. Yousef Manawi was so professional and helpful. He is a great instructor. All of the experiences with everyone at Jaguar has been exceptional More

Great Experience and very personable during visits. Assists and answers any questions that I may have had. Assists and answers any questions that I may have had. More

Francisco was more than willing to help and very friendly. Great service as always. Thanks again friendly. Great service as always. Thanks again More

Emily was the best very nice lady she was exceptional. Was helpful in every way Was helpful in every way More

Yousuf and Erick are the best I just met Johnathan today and he didn't miss a beat these guy are very knowledgeable and patient and understanding due to the fact that they have to deal with ppl from all wal and he didn't miss a beat these guy are very knowledgeable and patient and understanding due to the fact that they have to deal with ppl from all walks of life and still give 100% I haven't seen anything less from these guys it's amazing how you can get employees like that in these times! Kudos and hope to keep building an strong relationship with these guys and the dealership! Hopefully my next vehicle purchase will be right here! More

I was greeted at service door by nice person who opened door for me, and everyone else I met was nice and very helpful. Cam helped me better understand my car’s service records, and Emily provided great cu door for me, and everyone else I met was nice and very helpful. Cam helped me better understand my car’s service records, and Emily provided great customer service throughout my visit! More