Land Rover Paramus

Waste of time. I found a vehicle online that I was interested in test driving so I placed an online inquiry. Shortly thereafter, I received a phone call from RJ, the I found a vehicle online that I was interested in test driving so I placed an online inquiry. Shortly thereafter, I received a phone call from RJ, the internet sales associate. He assured me that the vehicle was available, and can be test driven until 7:45pm, as the dealership closes at 8pm. I was relieved to know that I would have ample time to check out the car while shown in daylight, as I live over an hour away from the dealership I knew the rush hour commute would be lenghtly. I arrived at Paramus Jaguar print to 7pm, and requested to speak to RJ. I was told by the receptionist that he was unavailable and that I would be "assigned" to a sales person. After almost 20 minutes of waiting, I was approached by Earl. I shared with him my conversation with RJ, explaining that I drove an hour and a half to see this 2017 F-Pace in Gray. He checked the system, confirmed it was available and then went to get the keys. He returned with keys in hand and explained that he was going to bring the vehicle around front to test drive. Almost 15 minutes later Earl came back stating that the vehicle was no longer able to be shown, as it was sold earlier in the day - I thought it would have been nice if I received a courtesy call from RJ stating that the vehicle would be sold by the time I arrived. Nevertheless, I entertained the idea of looking at other models. When asked the difference between color schemes in person, Earl proceeded to grab a catalog - which I could have very well generated on my computer from the comfort of my home, just to find out that the color was not listed as an available option, therefore he was unable to show it. He proceeded to find another, semi-comparable vehicle to the one I had initially intended on seeing. However, it was now after 7:45 and he instructed that the only "test drive" I could would be able to do is around the building - around the dealership building, through narrow bumpy roads, dodging parked and moving vehicles. This is the test drive I experienced. When approaching the vehicle, I couldn't help but notice but half of the door handle was missing - quite the first impression. The 5 minutes or so behind the wheel was dead silent. No explanation of features or functions, no specifications or statistics. Pure. Silence. After explaining that I had no interest in a fully loaded vehicles equipped with bells and whistles, but simply a reliable car to get me to and from work, we continued inside to talk numbers. I expressed that I preferred to lease the vehicle, but would be open to financing if the numbers made sense, regardless I did not want an astronomical car payment of $700 or more. I found it quite humorous that I was more familiar with the current Jaguar incentives than the sales person was. I mentioned that there was a Special from JaguarUSA of $5000 - $549/month. Earl returned from his managers office with an offer of $5,000 down - $689/month. I understand that each vehicle model and packages vary, but I found it quite appealing to be presented with exactly what I told him I did NOT want for a monthly payment and margins of that magnitude. He proceeded to insult my common knowledge by argumentatively trying to tell me that there was equity in leasing a car at nearly $700 a month for 36 months. Once I realized the salesman toe became aggressive, I explained that I did not want to waste either of out time as I gathered there would be no middle ground met here. Earl proceeded to become more abrasive, explaining that this was a "boutique" brand, and is superior to other brands such as Lexus, Audi, and BMW stating that they have no value. I found that astounding, as the JaguarUSA predicts the residual value of this very vehicle to hold a $29,000 residual value at the end of a three year lease term - $20,000 less than the MSRP. If the poor customer service and minimal product knowledge wasn't enough, the lack of professionalism and class, finding the need to discredit other brands came off as a bit desperate. The icing on the cake was once I expressed that I felt as though we were wasting each others time and would not be able to come to a deal. Earl responded with "you've wasted your own time, driving an hour here" and continued to walk away and then shout a profanity across the showroom floor. This experience in and of itself has turned me off to not only this sales person, this dealership, but this brand. I refuse to consider - or let a friend or family member consider stepping foot into an environment such as this, where as to be treated as if you have no value or sense. Thank you Earl, you have earned another dealership my business. More

BAD CUSTOMER SERVICE I purchased a USED 2014 RANGE ROVER from this DEALERSHIP The Sales Person AJ promised me mats for the car, then he said, "HE DIDNT PROMISE ME MATS I purchased a USED 2014 RANGE ROVER from this DEALERSHIP The Sales Person AJ promised me mats for the car, then he said, "HE DIDNT PROMISE ME MATS" He Also Said He Would Fix The Scratches By Scheduling With His SCRATCHE GUY I brought it in They Kept It for a week ReInstalled My Missing Camera That was there when I 1st saw the car Then when I purchased the car There was NO FRONT DRIVER Camera That they REPLACED THX U But The Issue I had Was When the GM BROCK SANDERS told me that " He Can't Make A USED CAR Into A NEW CAR n Instead Of Spending $60,000 I should have SPENT $80,000 on a NEW CAR" More

Penske jaguar Paramus New Jersey is the best I was shopping around to lease a new jaguar XJL I went to a few dealerships and was very dissatisfied with the product knowledge and the pricing. I I was shopping around to lease a new jaguar XJL I went to a few dealerships and was very dissatisfied with the product knowledge and the pricing. I heard that Servet Acur was top jaguar salesman in the country. He knew the product and gave me great pricing. He was straight and honest through the whole deal everything he said he delivered on time I would always recommend him. More

Horrible customer service Just purchased 2017 discovery. Next day it was back into service for a vacuum hose leak! Car died on the road and had to be towed. No one from the dea Just purchased 2017 discovery. Next day it was back into service for a vacuum hose leak! Car died on the road and had to be towed. No one from the dealership picks up the phone. You will be lucky if you get a return call. The car is now giving me multiple issues and the best response I can get is to wait until the end of the month when a loaner will be available. Unless I drop off the car and not have any form of transportation. Which will probably happen considering the vechile is not safe to drive!!!!! No one seems to care! This entire process has been a nightmare and would not wish this upon no one. You would think a high end dealership would have amazing service and customer support but they have 0!!!!!!!! More

Great Service I leased my Range Rover Evoque in May 2016, the experience was the best one yet. No pressure from Jas Nayyar my sales advisor, I advised her of my pr I leased my Range Rover Evoque in May 2016, the experience was the best one yet. No pressure from Jas Nayyar my sales advisor, I advised her of my price range and we looked into see what we could do. At the time I went as a single woman and never did anyone try to steer me the wrong way. I would def recommend Jas. Also I had an emergency service that needed to be done. Chris in service was very helpful, I went in at 8 am and was done by 8:45 am and on my way to the office in perfect timing. The waiting area is clean and neat, breakfast was also provided for guests. More

What an awful place! would NEVER use these guys. total criminals. Bought a new car in November. still don't have my plates (3 months later). completely unresponsive. would NEVER use these guys. total criminals. Bought a new car in November. still don't have my plates (3 months later). completely unresponsive. avoid them like the plague More

excellent service experience An excellent experience with car service managed by Ralph Bencivenga! It was a pleasure to work with whole service department. Everyone was helpful in An excellent experience with car service managed by Ralph Bencivenga! It was a pleasure to work with whole service department. Everyone was helpful in the process of the service. Ralph Bencivenga is exceptional good with customers. More