Land Rover Paramus

Love coming there. No stress and quick and friendly service!!! Always very thorough explanation and fast appointment scheduling! All issues always addressed and more! Best ever! service!!! Always very thorough explanation and fast appointment scheduling! All issues always addressed and more! Best ever! More

She was very helpful, calling me on time to let me know about my repair , I was very happy with her , very professional... Maribel Ramirez .thanks about my repair , I was very happy with her , very professional... Maribel Ramirez .thanks More

Great service experience! They really helped me out when my car suddenly had a problem. I was able to get a loaner car and get back to work seamlessly. Can’t thank my service rep (Maribel Ramirez) enough. my car suddenly had a problem. I was able to get a loaner car and get back to work seamlessly. Can’t thank my service rep (Maribel Ramirez) enough. More

Excellent and knowledgeable service. Appreciate continuous feedback from staff. Would continue to have my Range Rover Sport Services in Paramus. Will recommend to any one. continuous feedback from staff. Would continue to have my Range Rover Sport Services in Paramus. Will recommend to any one. More

BEWARE - Land Rover, Paramus reneged on our deposit! On Friday, 12/13/19, my husband visited Land Rover, Paramus to see if they had a white 2019 Discovery for me. They did, and he asked them to hold it On Friday, 12/13/19, my husband visited Land Rover, Paramus to see if they had a white 2019 Discovery for me. They did, and he asked them to hold it until 3:00 the next day so that I could go and look at the car. They said they could hold it until 3:00 Saturday if he left a $500 deposit. My husband happily left the deposit and said we would be back the next day. On Saturday morning, the sales person at Land Rover, Paramus called my husband and said that there was another customer interested in the car. My husband told him that we were very interested in the car and that we would be there, as agreed, at 3:00 to see the car. Less than an hour later the sales person left my husband a voicemail saying that they sold the car. I am not including the sales person's name, because he said that his managers told him to sell the car despite the deposit. The story has a happy ending, however, because we went to Ray Catena Land Rover in Edison and couldn't be happier with our new 2019 Discovery. I highly recommend Ray Catena Land Rover, Edison. More

TERRIBLE EXPERIENCE I have been looking for a vehicle over two months and probably test drove every single SUV, crossover in the market except Range Rover. Most of my fam I have been looking for a vehicle over two months and probably test drove every single SUV, crossover in the market except Range Rover. Most of my family, my wife's family and my colleagues drive Land Rover, specifically Range Rover. On Saturday August 24th, I have made an appointment to test drive Range Rover Supercharged at Paramus Dealership.I have found few vehicles on LR CPO website and made sure that vehicles had clean Carfax. Me and my father visited the dealer in the afternoon and greeted by sales consultant, Servet Acar. To be honest, he was by far the most professional sales consultant I have ever met in my life. He was helpful, informative and personable. We test drove the car I liked and agreed on a silver CPO 2016 Range Rover priced at $64,000. After going back and forth to sales manager's office, we agreed on a price for $61,000. They suggested that APR rates are around 5.99% for 72 months and I decided to get an auto loan myself. I have taken the price sheet home and called Bank of America on Monday morning and got approved little over the amount specified in the price sheet ($66,000). They already talked to BOA for the loan and called my auto insurance and added the car under my policy. I have arrived to dealership little after 7 pm on Monday and went through the specs of the car with a specialist and downloaded and LR Remote App and synchronized the vehicle with my phone. Afterwards, Sales Manager, Reggie Pierre greeted us with Finance Manager. Reggie said " Well, there was a misunderstanding here; the car is not certified, to get the car certified you need to pay extra $3500. How would you like to pay that difference? " I told him that this car is shown as a certified car on LR CPO website as well as Carfax website . He said " No, when we gave you $3000 discount we took back certification, we just did not tell this to Servet and to you. There was a misunderstanding". I have asked how can a CPO vehicle can be uncertified when discount is applied to deal? I have told him that this is very unprofessional, they made me have a hard inquiry on my credit history and put the car under my insurance. On top of that, I left work early to pick up car and lost my production for a half day. I told him that I will follow up with this situation. Sales Manager, Reggie told me that I should not waste thousands of dollars on attorney and pay for certification instead. He was very disrespectful! I told him that I will not go for this vehicle anymore. What does he tell me ? " I do not care!" Finance Manager and my dad both heard him saying that. Yes, he did say that. This is truly unbelievable! I have three college degrees and I am a health care professional. I have never seen such unprofessionalism in my life. He should work for other automakers but not for Land Rover because he does not treat clients like clients but rather sees them as a number. I am a dentist and I had a patient scheduled for afternoon appointment on that same day for $8,000 treatment and the patient really wanted to start the treatment. Unfortunately, I had to reschedule to pick up the car assuming everything was okay. I don't even know if that patient will return because the patient was not happy about not starting on that day. Now I have a hard inquiry in my credit history, the vehicle was insured under my auto insurance policy and I lost a production because I had to leave the work early. More

professional liar and dishonest people Good to you when you buy a car then they show you their reality. Nightmare when you need a service or even if you need to ask a simple question. Ext Good to you when you buy a car then they show you their reality. Nightmare when you need a service or even if you need to ask a simple question. Extremely unprofessional, disrespectful and chronic liar. Stay away from this dealer. More

Michael Rosa - The best & very professional This review is LONG overdue. Back in August, i walked into Paramus Landrover to check out the newly designed range rover sport! My salesman was Mich This review is LONG overdue. Back in August, i walked into Paramus Landrover to check out the newly designed range rover sport! My salesman was Michael Rosa. From the start, he was very accommodating, honest & blunt. He was able to tell me what he could do & couldnt. I was a pain.. being very specific with the color and options i wanted ... at one point over the style of rims i was going to leave.. but Michael was able to sort things out. Micheal made it happen. He gave me a deal i couldn’t refuse! Michaels professionalism is one of a kind. I’d rate him at an A+ & a 5/5. My whole interaction & transaction with Paramus Landrover was very favorable thanks to Michael hence making me a lifelong loyal customer. Thanks Michael. More

I had good experience at Land Rover Paramus, NJ About 3 weeks ago, I bought a 2019 Discovery Sport HSE. I didn’t expect to have such a good experience. Everything went so smooth, from the time I cal About 3 weeks ago, I bought a 2019 Discovery Sport HSE. I didn’t expect to have such a good experience. Everything went so smooth, from the time I called to set up an appointment, to doing a test-drive, to when I left the dealership with my new car. Wes Verhoef was the Sales Rep at Land Rover in Paramus, NJ. Wes was very knowledgeable about the differences in cars and their specs. I had done a lot of research online about the different SUV’s I was interested in; and so I enjoyed his understanding and explanations of the spec and options available on the Discovery Sport. Wes also helped me with the my trade-in and worked with me to ensure I received full value. Wes also sold a Range Rover Sport to my son, and once more he was very knowledgeable and professional. In fact, everyone at Land Rover was very polite, professional and helpful. I would highly recommend Wes and the Land Rover team at Paramus to any one interested in purchasing a Land Rover vehicle — they lived up to the high standards and expectations one has with Land Rover. More

Garbage service and garbage car They sold me a lemon car that they advertised as brand new. Warranty doesn’t always cover everything and the sales Manager Cindy basically told me to They sold me a lemon car that they advertised as brand new. Warranty doesn’t always cover everything and the sales Manager Cindy basically told me to “suck it up” and live with it. Stay away from this dealer! They always change names! From prestige to Bergen county now Penske auto. If you need to drive a Jaguar make sure you don’t buy it from Paramus!! More