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Land Rover Paramus
Paramus, NJ
262 Reviews
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Showing 262 reviews
August 20, 2013
When I first discussed the issue with one of your service representatives, he explained that the hydraulic hose rarely fails in such a short time, and the likely cause of the leak could be the connection to representatives, he explained that the hydraulic hose rarely fails in such a short time, and the likely cause of the leak could be the connection to the convertible latch. This would seem plausible given the entire hose was replaced, and since then the top was only operated 2 to 3 times. He continued to explain if it turned out to be the hose than Jaguar corporate would be contacted to see if they would cover the repair. Yet, when another Advisor said it was the hose, that they could not contact Jaguar Corporate, I had to do it. This was fundamentally different than what I was told day before. The work was previously performed by Began Jaguar and apparently was extremely poor. The repair cost over $2000 and although performed approximately 4 years ago the car has not been driven over 200 miles, before the hose that was replaced has failed again necessitating the same costly repair. Which your company has refused to perform unless I again pay the full cost of the repair. I have no problem paying a premium for repair service which is why despite the cars age I always opt for dealer service. Yet my expectation is that a manufacture’s repair will not immediately fail, and require that I pay for the repair again. More
by Morrisk
Employees Worked With
Can’t remember
August 13, 2013
I recently serviced my 2011 LR2 with Prestige Land Rover. I then traded-in my 2011 LR2 to get a new Mini Paceman from Prestige Mini as I have a new job and now commute 100 miles per day. This is my 4th veh I then traded-in my 2011 LR2 to get a new Mini Paceman from Prestige Mini as I have a new job and now commute 100 miles per day. This is my 4th vehicle (used & new) that I have purchased with the Presitge family of dealerships. Presitge is great during the purchase process and the after-sales serivce teams are excellent. Even when you have a problem you are confident it will be resovled in a timely manner and to my satisfaction. More
by Bajanboy
Employees Worked With
The sales and service teams. maribel Ramirez, Chris Glemboski, Troy Semeraro & Matt Campana
August 12, 2013
Service guys are always great, the new building makes the experience even better ! I dropped in on a Sat morning without an appointment and they were able to get my smart key fixed quickly ! experience even better ! I dropped in on a Sat morning without an appointment and they were able to get my smart key fixed quickly ! More
by lshill
Employees Worked With
Joseph Lachina
August 12, 2013
great service the manager was very polite and understanding ,I ask for one more day and they comply to request ,I will buy a land rove again as a matter of fact I have 2 HSE. understanding ,I ask for one more day and they comply to request ,I will buy a land rove again as a matter of fact I have 2 HSE. More
by carlyledavid
Employees Worked With
chris glemboki
August 02, 2013
Service experience is consistently great, my advisor Chris Glemboski truly undersatnds and believes in customer service. He is a pleasure to work with on every visit. Chris Glemboski truly undersatnds and believes in customer service. He is a pleasure to work with on every visit. More
by bobkrieger57
Employees Worked With
Chris Glemboski
July 31, 2013
Best experience ever with a car dealership! Most stocked inventory of any in tristate area. Also got the best number on my trade in. Overall great experience! inventory of any in tristate area. Also got the best number on my trade in. Overall great experience! More
by completeaqua
Employees Worked With
anthony
July 16, 2013
After driving Audi for many years I made the swtich to Land Rover in 2012 ...and now I'm hooked! Prestige Jaguar Land Rover service is second to none. I have worked with Phil most often and have always Land Rover in 2012 ...and now I'm hooked! Prestige Jaguar Land Rover service is second to none. I have worked with Phil most often and have always found him to be polite, well informed, patient, helpful, and very honest. I have never had an issue with getting a loaner car and I have always found the service to be timely and thorough. I never thought bringing my car for service could be a pleasant experience, until we switched to Prestige. Thank you! More
by r83nelson
Employees Worked With
Phil
July 15, 2013
Anthony helped me with my first service appointment and he is fantastic. Everything would rate a 10 and I would recommend people stop in to Prestige Land Rover -Jaguar if looking for a new car (or a vinta he is fantastic. Everything would rate a 10 and I would recommend people stop in to Prestige Land Rover -Jaguar if looking for a new car (or a vintage Jag) or if they need service. Dropped off my XF, got in a free-loaner Range Rover, got a call the next day my car was ready! My only wish (and I know it's a wish) was to be driving the new F-type convertible as the loaner! After seeing it, it's next on my list. Thanks for the great service, Ann C. More
by 5thJagandcounting
Employees Worked With
Anthony
June 28, 2013
When we arrived to the dealer we were trying to get a deal for two cars. Since the beginning we gave the salesman all the details and the information to work with. The first day he took the info and ask deal for two cars. Since the beginning we gave the salesman all the details and the information to work with. The first day he took the info and ask us for one more day to work with it. The second day he gave us a deal, signed the contract, gave us the keys of the car and showed us the features and everything from the car. When we were about to deal he made us wait because there was a problem. We had to go back a third time to be told that he was changing the deal. He tried to then push us to another car. Then he told usvto go back a fourth time (that time was going to be for real). He also told us that if we wanted we could go to another dealer. Believe me, thats what we did. We have got a better deal, excellent service and got a beautiful car in less than 24 hrs. If its that horrible to BUY a car I cant imagine how horrible the service must be. More
by carmennrodriguez
Employees Worked With
Sevat
June 27, 2013
Prestige is the absolute best place to service your vehicle. I have been dealing with Phil since he was at Bergen jaguar going back to 2002. He is a professional, courteous all around fantastic guy. He vehicle. I have been dealing with Phil since he was at Bergen jaguar going back to 2002. He is a professional, courteous all around fantastic guy. He is always upfront with me, not pushy and listens to my concerns and is genuinely interested in my car! He obviously has a passion for Jaguar cars and seems to know everything about them, he always has an answer for me and always keeps my wife and I happy. I would never think of buying another brand from another dealer other than Prestige for the sole reason that Phil is there.! More
by WalterR
Employees Worked With
Phillip
