Land Rover Paramus

Stay away from this dealership By far the worst service I have ever received in my life! Salesman is a complete liar. Save your self the hassle of dealing with this xxxxxxx. By far the worst service I have ever received in my life! Salesman is a complete liar. Save your self the hassle of dealing with this xxxxxxx. More

HORRIBLE! I wish I could give them no stars. The service department NEVER returns phone calls. Called three times leaving 3 messages and still no call back. Bro I wish I could give them no stars. The service department NEVER returns phone calls. Called three times leaving 3 messages and still no call back. Brought my truck Into Paramus with an issue with lights on my dash and truck losing power while driving with my 2 ys old son in the car, and had it serviced and "fixed" . Not even two weeks later, the same issue happened again. I brought it back to Paramus land rover and they checked it again, and so called "fixed" the problem AGAIN! Mind you, every time I brought the truck in, they kept it for a week or so at a time. A few months later, I brought the truck in again, and found out now that I'm having fuel injector issues. I explained to them In the beginning and told me I needed injector seals. Now this time, they're telling me the injectors are still leaking. Im thinking that since they worked on my truck prior to this, I brought up the issue with the injector seals and they told me it has nothing to do with what they did. If the seals were replaced a few months ago. Why would they be leaking?!?! I got charged 3900$ and they kept my truck for two weeks WITHOUT a loaner, since they refused to give me one. Got the truck back, not even 15 miles later, the same lights on my dash came back up again. Tried to drive the truck back to the Paramus dealer the next day, and the truck wouldn't move. It has NO power and I had to have it towed. Dropped it off AGAIN, and against, NO LOANER, bc they refused to give me one again, and another two weeks without my truck. Or any vehicle for that matter. Got the truck back mid November and now again, here we are in March, the same lights are on my dash AGAIN!!!!!!! Made another appointment with Paramus, talked to the service advisor and she told me they're going to charge me $134 an hour to check and diagnose the truck. Tried to explain to them that this is the 4th time with the SAME issue with my truck and they still wanted to charge me to "look at it". Everything that happened with my truck, I have kept videos and photos, along with videos of the service department advisor and head service manager telling me the parts they used have a 12 month or 12000 mile warranty. I havent even pwned the truck for a year yet. But look at that, they won't honor their warranty. That's ok, I have it all on video. So, I decided to take it to Paul miller land rover in parsippany and had them diagnose my truck, to tell me it's the SAME exact parts that Paramus changed that's causing my issues. I wish they'd understand I am driving with my 2 year old son in the car, and god forbid the truck starts acting up with my son in the car, causing an accident, WHOS RESPONSIBLE???? More

Very disappointed !! Salemen are liar and we were treated in a very unprofessional manner after the purchase. As an Range Rover dealer I expected the best customer se !! Salemen are liar and we were treated in a very unprofessional manner after the purchase. As an Range Rover dealer I expected the best customer service and professionalism . But that was not the case . More