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Land Rover Paramus
Paramus, NJ
263 Reviews
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Showing 263 reviews
August 23, 2015
This dealership is the REAL DEAL!!! When it comes to buying LUXURY vehicles, this dealership is the REAL DEAL! Excellent Sales experience at Prestige Jaguar Land Rover of Paramus! Se When it comes to buying LUXURY vehicles, this dealership is the REAL DEAL! Excellent Sales experience at Prestige Jaguar Land Rover of Paramus! Sean Mohammed made sure that I got what I was looking for from the very first time that I visited Prestige Jaguar Land Rover of Paramus. He was very flexible with his time so that I could come by and go over the many vehicle options that they had, Sean allowed me to test-drive several vehicles so that I could make the right choice. I felt no pressure to buy whatsoever, it was an awesome buying experience. >>> My previous "Non-Land Rover" LUXURY... dealership "Sales Rep" pressured me to buy the vehicle by having his sales piers work out the deal of a lifetime (for them), at one point they even told me that they were doing me a favor (Really?) Oh, and they wouldn't let me walk out the door unless I put a down payment of signed a contract <<< Excellent Finance Experience at Prestige Jaguar Land Rover of Paramus! Rudy Myrie was a pleasure to deal with, he explained all of the finance options available in detail and made sure that I understood all terms prior handing me the pen to sign the contract. >>> My previous "Non-Land Rover" LUXURY... dealership "Finance Manager" actually lied to me and forced me to buy $6K worth of non-sense coverage so that their bank could finance the vehicle, or so he says <<< I must say that for the times that I could not get a hold of either Sean or Rudy and had left them a voicemail, they returned every call and then some (They even tried to contact me by email when I couldn't be reached by phone) Now that's QUALITY Service when you buy a LUXURY vehicle. >>> My previous "Non-Land Rover" LUXURY... dealership would hesitate to transfer my calls to their sales rep or to their Finance Manager and to put the icing on the cake their voicemail is purpusely set to tell you the following message..."You have reached the voice mailbox of "Individual" the voicemail box is full and you can't leave a voicemail at this time" end of call. Their voicemail can't be accidentatlly messed up for over a year! <<< Prestige Jaguar Land Rover of Paramus is where I should have come to in the first place last year! Prior to me loosing over $40K USD at a "Non-Land Rover" LUXURY... dealership in Bergen County. More
by willnx2
Employees Worked With
Sean Mohammed, Rudy Myrie
August 20, 2015
Honest...Fair...Friendly and will defintley come back Alex was great from the moment I came in. He didn't try to play the nickel and dime game. He listened to my concerns, didn't try to upsel or do any ty Alex was great from the moment I came in. He didn't try to play the nickel and dime game. He listened to my concerns, didn't try to upsel or do any type of slick moves. He was Incredibly knowledgeable and beyond friendly courteous and a real genuine person. Was an absolute pleasure. More
by AJFESQ
Employees Worked With
Rudy Myrie, Alex Malke
August 07, 2015
Excellent Team to Work With I recently purchased my Range Rover Sport from the team at Prestige - from the General Manager Joe to Jay and most importantly Alex - they were please I recently purchased my Range Rover Sport from the team at Prestige - from the General Manager Joe to Jay and most importantly Alex - they were pleasent to work with and made for an overall enjoyable experience. More
by Peter
Employees Worked With
Joe Collado, Alex Malke
August 03, 2015
BATE AND SWTICH!!! STAY AWAY!!! SLEAZY USED CAR TACTICS When you shop on line for a used car 9 times out of 10 when you show up at the lot, the car you discussed before getting there is rarely there or sign When you shop on line for a used car 9 times out of 10 when you show up at the lot, the car you discussed before getting there is rarely there or significantly different. So the best thing to do is go to a reputable dealer. One would think going to a Land Rover Dealer with the Prestige name attached would be the right move. WRONG!!!!!! I spoke to Servet Acar the day before. We discussed the exact Range Rover Sport I wanted, the exact interior, exterior and features. We agreed on a very good price. We agreed on a time to meet at the dealership...I got my loan worked out and had my check in hand. I even called him and texted him the whole time and worked around his morning off. I texted him an hour before I got there and he told me he was getting everything together not to waste my time.....You know where this is going....I took off of work and drove out from Manhattan. As soon as I got there I found out I was bait and switched!!!! They played the wait let me discuss with my manager game and made me sit there for a half hour trying to figure out how to con me to spend more money on something I did not want. Of course there were plenty of more expensive ones I could chose from that met my needs, but not the one they advertised on line or for the price on line. Scott McCann the Manger couldn't have cared less. Servet apologized and promised to make it up to me HAHAHAHAHA! Not a single call after. Buying a 65k truck SHOULD NOT be like this. Stay away from this horse and pony show, go to a reputable dealership! More
by Mattjb24
Employees Worked With
Servet Acar
June 21, 2015
Friendly, Pleasant and Knowledgeable Thanks to Trevor for helping us to locate and drive away in the perfect vehicle. We look forward to working with you in the future Thanks to Trevor for helping us to locate and drive away in the perfect vehicle. We look forward to working with you in the future More
by dandjanec
Employees Worked With
Jay Yarber, Rudy Myrie, Trevor Brennan
June 18, 2015
Excellent service This was our first purchase at Land Rover and it was an excellent experience. Our sales consultant was Trevor Brennan and from our first call to the d This was our first purchase at Land Rover and it was an excellent experience. Our sales consultant was Trevor Brennan and from our first call to the dealership inquiring about the Range Rover he was very thorough and helpful through out the whole process. We felt very comfortable working with him on our trade in and new purchase. He was able to answer all of our questions and helped guide us through the process without us feeling pursuided in anyway. He followed up with us after our purchase and we couldn't be happier with our new vechicle. We would recomend him and this dealership to anyone. More
by CassJohn
Employees Worked With
Tom Pasquale, Trevor Brennan
June 15, 2015
The BEST service I have ever had I recently visited Prestige to consider a new purchase. I had a wonderful experience starting from how I was greeted at the entrance up to and includ I recently visited Prestige to consider a new purchase. I had a wonderful experience starting from how I was greeted at the entrance up to and including the day I picked up my new F7. In a climate where so many companies preach customer service, very few can actually produce it. I would like to congratulate you and your team at Prestige on providing excellent customer service, knowledge of your product and attention to detail. All of which resulted in my purchase of a new luxury vehicle. When someone is considering a substantial expenditure they have an expectation of being treated in a special way. I thank you for making me feel special and valued as a customer. The General Sales Manager Bill Gonyea makes it almost impossible to imagine purchasing a car from anywhere else. Ask for him you won't be disappointed! More
by allisonr
Employees Worked With
Bill Gonyea
April 23, 2015
Stay away from this dealership By far the worst service I have ever received in my life! Salesman is a complete liar. Save your self the hassle of dealing with this xxxxxxx. By far the worst service I have ever received in my life! Salesman is a complete liar. Save your self the hassle of dealing with this xxxxxxx. More
by Nyswag
Employees Worked With
Servet Acar
March 20, 2015
HORRIBLE! I wish I could give them no stars. The service department NEVER returns phone calls. Called three times leaving 3 messages and still no call back. Bro I wish I could give them no stars. The service department NEVER returns phone calls. Called three times leaving 3 messages and still no call back. Brought my truck Into Paramus with an issue with lights on my dash and truck losing power while driving with my 2 ys old son in the car, and had it serviced and "fixed" . Not even two weeks later, the same issue happened again. I brought it back to Paramus land rover and they checked it again, and so called "fixed" the problem AGAIN! Mind you, every time I brought the truck in, they kept it for a week or so at a time. A few months later, I brought the truck in again, and found out now that I'm having fuel injector issues. I explained to them In the beginning and told me I needed injector seals. Now this time, they're telling me the injectors are still leaking. Im thinking that since they worked on my truck prior to this, I brought up the issue with the injector seals and they told me it has nothing to do with what they did. If the seals were replaced a few months ago. Why would they be leaking?!?! I got charged 3900$ and they kept my truck for two weeks WITHOUT a loaner, since they refused to give me one. Got the truck back, not even 15 miles later, the same lights on my dash came back up again. Tried to drive the truck back to the Paramus dealer the next day, and the truck wouldn't move. It has NO power and I had to have it towed. Dropped it off AGAIN, and against, NO LOANER, bc they refused to give me one again, and another two weeks without my truck. Or any vehicle for that matter. Got the truck back mid November and now again, here we are in March, the same lights are on my dash AGAIN!!!!!!! Made another appointment with Paramus, talked to the service advisor and she told me they're going to charge me $134 an hour to check and diagnose the truck. Tried to explain to them that this is the 4th time with the SAME issue with my truck and they still wanted to charge me to "look at it". Everything that happened with my truck, I have kept videos and photos, along with videos of the service department advisor and head service manager telling me the parts they used have a 12 month or 12000 mile warranty. I havent even pwned the truck for a year yet. But look at that, they won't honor their warranty. That's ok, I have it all on video. So, I decided to take it to Paul miller land rover in parsippany and had them diagnose my truck, to tell me it's the SAME exact parts that Paramus changed that's causing my issues. I wish they'd understand I am driving with my 2 year old son in the car, and god forbid the truck starts acting up with my son in the car, causing an accident, WHOS RESPONSIBLE???? More
by JayCJ
Employees Worked With
Maribel Ramirez
January 19, 2015
Very disappointed !! Salemen are liar and we were treated in a very unprofessional manner after the purchase. As an Range Rover dealer I expected the best customer se !! Salemen are liar and we were treated in a very unprofessional manner after the purchase. As an Range Rover dealer I expected the best customer service and professionalism . But that was not the case . More
by Connie
Employees Worked With
Michael Cooper
