Land Rover Palm Beach

I was looking for a European used car with sporty characteristics, in good condition, and reasonably priced. It wasn’t an easy task, but after a long search, I spotted one - 2014 Audi TTS. What was characteristics, in good condition, and reasonably priced. It wasn’t an easy task, but after a long search, I spotted one - 2014 Audi TTS. What was more, I found it at the dealership with an excellent reputation - Land Rover Palm Beach. I took a long drive from Sarasota to Palm Beach, and I wasn’t disappointed. They presented the car very well. In fact, so well that I couldn’t believe this was a ten-year-old car. My sales guide, Lisa Guarini, was very attentive to all my concerns. She involved people from the service and financial departments in answering all my questions about the car. With high proficiency, Lisa finished our business, and in no time I was on my way back to Sarasota. Thank you, Lisa, and all the people for helping me with my purchase. More

Land Rover palm beach are amazing. Debbie is great and she makes things easy when purchasing. Don’t go anywhere else’s. This is the place. All is can say they are GREAT Debbie is great and she makes things easy when purchasing. Don’t go anywhere else’s. This is the place. All is can say they are GREAT More

Lisa really made the car buying experience enjoyable. She was extremely helpful, professional, and very efficient. I highly recommend Lisa and the staff at Landrover of palm beach. She was extremely helpful, professional, and very efficient. I highly recommend Lisa and the staff at Landrover of palm beach. More

Lisa Guarini was amazing, I enjoyed her conversations and the energy she carry, I was unsure about which vehicle to purchase, but Lisa assured me that I should get what I wanted, and that was confirmation fr the energy she carry, I was unsure about which vehicle to purchase, but Lisa assured me that I should get what I wanted, and that was confirmation from GOD, I am enjoying my Range Rover Sport. Working with Lisa was more than an associate/buyer, it was a life experience. Thank you, Lisa, and Land Rover of PB More

Lisa Guarini made this the best possible experience ever. She got my wife the car of her dreams. And made the experience pleasurable and handled herself with nothing but class. I’m very grateful to have bee She got my wife the car of her dreams. And made the experience pleasurable and handled herself with nothing but class. I’m very grateful to have been given Lisa’s number by a mutual friend. More

Buying a pre-owned car from Land Rover Palm Beach was a phenomenal experience. Debie Brody was a pleasure to work with - she was professional and extremely friendly, making buying my dream car so much smo phenomenal experience. Debie Brody was a pleasure to work with - she was professional and extremely friendly, making buying my dream car so much smoother than I ever could have anticipated. Thanks for your hard work Debie! More

My 2020 Range Rover Sport broke down on the side of the Florida turnpike (09/16/22), and I called for LR Roadside Assistance. The agent refused to assist me and told me I had to call the Road Ranger to to Florida turnpike (09/16/22), and I called for LR Roadside Assistance. The agent refused to assist me and told me I had to call the Road Ranger to tow off the turnpike. An hour later the Road Ranger came and told me that this is not true, and in fact he cannot legally tow me, that I need a tow truck. I then call a local tow company they recommended. This dealership was the closest, so I opted to have it towed there. HUGE MISTAKE! The Service Advisor (Jervis) promised that they would cover the tow bill, and confirmed such with his Service Manager (Mike Atkins). I was promised my vehicle in a week. 3 weeks later it was finally done. When I arrived to pick-up the car, I was not reimbursed for the tow bill and I was charged a mysterious shop charge for warranty work that was never disclosed. It was a Saturday and no one was available to discuss this with other than a Sales Manager (Matt Breen). The receptionist wouldn't release my car without payment, but Matt promised that he would have a check issued to me and gave me his word. (as a Land Rover customer for more than 10 years- my third one, this meant something, or should have). On Monday 10/10, I followed up with Jervis, and he reinforced Matt's promise that I would get a check for the $136 tow bill and the $49 shop charge. From there this has been my experience: 11/01/22 - Follow-up with Jervis - promising to follow-up on status of both and get back me. ANOTHER BROKEN PROMISE 11/21/22 - Follow-up with Jervis - promising to follow-up on status of both and get back me. ANOTHER BROKEN PROMISE 01/04/23 - Follow-up with Jervis - NO RESPONSE 01/06/23 - Jervis responds to request for management contact info. 01/06/23- E-mailed General Manager Matt Snyder and Service Manager Mike Atkins. - NO RESPONSE 01/17-23- E-mailed General Manager Matt Snyder and Service Manager Mike Atkins. - NO RESPONSE 01/17/23- Exchange texts with Jervis, and he asks me to e-mail him a copy of the tow receipt (that he kept when he agreed to reimburse me. 01/18/23 - Filed complaint with Better Business Bureau (still pending). Open case pending with Land Rover Customer Service, and based on the principle my next recourse is small claims court. I have text messages from the Service Advisor with all the promises. I even tried to dispute the $49 charge on my credit card, and the dealership replied to that with the credit card receipt. WOW! How reprehensible that such an established brand as Land Rover and dealership would have such poor customer service. There are so many other Land Rover (and other luxury dealerships) in South Florida. Please do yourself and AVOID this one- I'm sure like most the sales process is flawless, but should you ever be stranded on the side of the road with your new Land Rover or need warranty work, know that this is the service experience you'll likely get. More

I bought two cars from this dealership and they were fantastic both times. Danny. Racz went above and beyond to make the interaction and purchase the best one could ever expect. fantastic both times. Danny. Racz went above and beyond to make the interaction and purchase the best one could ever expect. More

Top flight dealership but what made my buying experience exceptional was the sales guide Debie Brody. Debie dealt effectively and efficiently with all issues that surfaced during my purchase of a Defender x exceptional was the sales guide Debie Brody. Debie dealt effectively and efficiently with all issues that surfaced during my purchase of a Defender x dynamic. She was very focused on providing a high level of customer satisfaction and she delivered. More