Land Rover Novi

Great professional service. Wonderful waiting room with plenti of amenities. The timing of service was within the time they said. I will do all future services at dealer. plenti of amenities. The timing of service was within the time they said. I will do all future services at dealer. More

Always a pleasure dealing with Amber and Miranda when my Range Rovers need service. Top quality work and convenient. Staff is always pleasant and they make things easy. Thanks as always. Range Rovers need service. Top quality work and convenient. Staff is always pleasant and they make things easy. Thanks as always. More

Annual service Loaner vehicle was ready when I got there, service was completely promptly. Service staff professional. My vehicle was freshly washed and waiting for Loaner vehicle was ready when I got there, service was completely promptly. Service staff professional. My vehicle was freshly washed and waiting for me when I returned. More

Great communication Timely and preparedI was very Great communication Timely and prepared I was very satisfied with my visit and all expectations were met. I am happy to chose land rover if Farming Great communication Timely and prepared I was very satisfied with my visit and all expectations were met. I am happy to chose land rover if Farmington hills More

I drive up from the Toledo Ohio area to get my vehicle serviced all the time. The crew in the service department is prompt, courteous and always willing to offer me a shuttle if needed while I wait for my serviced all the time. The crew in the service department is prompt, courteous and always willing to offer me a shuttle if needed while I wait for my vehicle. They get me in and out quickly with the quality service and always go through and take their time explaining the car maintenance report. More

I had made an "online" appointment for an oil change and a window repair/replacement estimate for 12/03/19, at 10:000 a.m. at the "Jaguar Land Rover of Farmington Hills" location. When I arrived (15 minutes a window repair/replacement estimate for 12/03/19, at 10:000 a.m. at the "Jaguar Land Rover of Farmington Hills" location. When I arrived (15 minutes early) the intake gentleman could find no record of the appointment. Enter Ms. Miranda Hagemeister, Service Advisor. She stepped right in, took my information (which was already in the computer system) and ensured that the service I required was appropriately and expeditiously handled. She was and is a very good example of the presence of exemplary customer service. Thanks for her! More

2018 F-Pace Portfolio InControl Touch Pro Update I would like to start with everyone at the dealership was very friendly. Unfortunately and from what I was told the InControl Touch Pro update did not I would like to start with everyone at the dealership was very friendly. Unfortunately and from what I was told the InControl Touch Pro update did not work. I was informed the service department is working with Jaguar to trouble shoot the problem. Note; at this time some InControl Pro functions do not work. Waiting to hear back from the dealership on a fix. If not for this issue I would have given service department 5 stars because they deserve it and are first class. More

I have owned my Jaguar for 2 years now, and am very pleased with the way it looks and handles on the road. I have only had it back to the dealership for 2 free oil changes. My appointment was schedul pleased with the way it looks and handles on the road. I have only had it back to the dealership for 2 free oil changes. My appointment was scheduled at my convenience and Amber promptly got me in and out while I waited on site. More

Quick Appointments It has been easy to make an appointment at a time that is convenient for me. If the service needed looks like it would take too long, I have been gi It has been easy to make an appointment at a time that is convenient for me. If the service needed looks like it would take too long, I have been given another vehicle to drive. When the service is finished, my car comes back nicely cleaned inside and out. Also, on two occasions, I was able to drive in without an appointment and quickly get an issue resolved. More

Exceptional unexpected services My eVogue stalled out and after a very long tow ride; etc. JLRF came through. This is the first time I have been to JLRF and will change to this deale My eVogue stalled out and after a very long tow ride; etc. JLRF came through. This is the first time I have been to JLRF and will change to this dealer for good. Johnny Manoviec in service was WONDERFUL. Johnny secured a rental car that thankfully was not needed but good to know it would have been available if I did need it. After my eVogue was taken off the truck; services began immediately (or so it seemed) and they repaired the problem just as I was on my way to Enterprise Car Rental. Then they washed and cleaned it and indicated they would call when my part came in but "the fix" should last. Everyone was personable and helpful. More