Land Rover Novi

Made an appointment with Craig Mcclelland and test drove the range rover. However, I seemed to know more about the car then him, he was not enthusiastic at all and did not contribute much to explaining all the range rover. However, I seemed to know more about the car then him, he was not enthusiastic at all and did not contribute much to explaining all the different feature of the test drive. He was fairly quiet during most of the test drive. When buying a car of this calibur I expect the salesman to have more passion about the vehicles he is selling. More

I am very pleased with the service, friendliness and professionalism of the staff. This is my third vehicle from this dealership and I will getting others. professionalism of the staff. This is my third vehicle from this dealership and I will getting others. More

The reason for this review is to express by satisfaction with Mr. Tony moore salemanship. He was very friendly, polite and informative. My wife and I felt very comfortable in our dealing with Mr. Moore. with Mr. Tony moore salemanship. He was very friendly, polite and informative. My wife and I felt very comfortable in our dealing with Mr. Moore. More

I was very impressed with the service we received from the time we entered the dealership until the time we left. The customer service was great all the way up until the time they delivered my truck from the time we entered the dealership until the time we left. The customer service was great all the way up until the time they delivered my truck from Farmington Hills to my House in Flint, MI. My sales person was great and non-pressuring to work with. We weren't sure about the purchase at first and he never tried to push us into a sale. Once we made up our minds several days later he made the purchase so easy on our end. We did most of the paper work through email since I lived more than 50 miles from the dealership and he also delivered it to our house after work the next day. Right after I purchased my used vehicle I had a small problem with the charger port in front and called my sale person and he was glad to help me out with that. I give him and the dealership a A+ and I am hard to please. This is my second purchase from a Erhard dealership and I would definitely purchase again in the future More

Well i call to find out everything i needed and to inquire about a pre-owned suv, the sales person was nice on the phone he act like he would help me and work hard to get me in the car and did nothing inquire about a pre-owned suv, the sales person was nice on the phone he act like he would help me and work hard to get me in the car and did nothing i came all the way down thinking that he was going to work hard to get me the car i wanted or at lease work on trying to get me in a car and i had to call him all the time it seem like if you don't have alot of money or a high credit score your application will be brush to the side. the prices are high when you tell the sales person you want to work with a price you can afford he try to put me in a high price car, that my my note will be to much.He did not do all he could to help me i would never come to this dealership again the lady that was at the front desk was not friedly at all as i said if your score is not 800 or you don't have alot to put down you can hang it up.Thank god there are still some salesperson that is willing to truely help you and want to see your dream come true.Being at your job for 11yrs don't count at this dealership, you have to be rich to get some help! More