Land Rover Novi

Oil change I keep calling for appointment they never answer or get back to you. They don’t do an excellent job everytime missing something for instance my last v I keep calling for appointment they never answer or get back to you. They don’t do an excellent job everytime missing something for instance my last visit they did one side of the tire and forgot the other side they don’t do inspection when they finish to see if they forgot something the next visit they forgot to put the back cover back in the truck and my auto engine start worked for two days and stoped while I mentioned to them to fix it More

Range Rover the only cars I own My dealership at Land Rover Farmington hills is excellent. I have used them for years. I buy my cars from them and I use them for all service required My dealership at Land Rover Farmington hills is excellent. I have used them for years. I buy my cars from them and I use them for all service required. Would never go anywhere else for I have been with this dealership over 20 years. More

Excellent service. They gave my wife a rose when we got there and they took less than an hour to evaluate my vehicle. We had a transmission leak and we had our car out They gave my wife a rose when we got there and they took less than an hour to evaluate my vehicle. We had a transmission leak and we had our car out before the end of the day. I will remain in the Rover family. This place is pure luxury!!!! 5 Stars Farmington Hills Range Rover. More

Excellent Service Manager Even though my Land Rover didn't work out due to various problems, the service department was always top notch! The Service manager Joe was attentive Even though my Land Rover didn't work out due to various problems, the service department was always top notch! The Service manager Joe was attentive and knowledgeable and always tried to do his best to help me then things went wrong. My service advisor Justin also was caring and did his best to resolve every issue. In the end the Rover was not for me due to various problems but the service department scores a 5/5 in my book! More

Excellent customer service This is the 5th car we have leased from Rob McPherson at Land Rover Farmington Hills. Not only does he give us the best pricing, but his customer ser This is the 5th car we have leased from Rob McPherson at Land Rover Farmington Hills. Not only does he give us the best pricing, but his customer service and follow up is excellent. Every transaction has been a pleasure and they go out of their way to make sure we are completely satisfied. I would not hesitate to recommend this dealership to anyone looking for a Land Rover. Rodney More

Bad customer experience I order a pair of tires. I get a call to confirm my appointment. I drive two hours to the dealership and after an hour waiting, the advisor (Jim) come I order a pair of tires. I get a call to confirm my appointment. I drive two hours to the dealership and after an hour waiting, the advisor (Jim) comes over to tell me that one of the tires did not arrive. At that moment they offered me a loaner (when I requested a loaber before he said they did not have loaners available) and no real resolution for my time lost. It took me a call to his manager to get a resolution that was mutually acceptable. The manager (Joe) was excellent to deal with and I'm glad I was able to address my concern to him. Nevertheless, Jim does not really exemplifies world class customer experience. Please note that I also own a Mercedes Benz and I never had a similar issue in the Benz dealership. More

Poor service department I received a flier from the dealership advertising "Free Multipoint inspection". I called and inquired if this was truly free. I was told yes it was I received a flier from the dealership advertising "Free Multipoint inspection". I called and inquired if this was truly free. I was told yes it was and I scheduled an appointment. Upon arriving I was told this was incorrect and I HAD to have a paid service. Because I took time off to drive to this location I booked the paid service and I had to leave my vehicle. This was because I was not scheduled (even though I had an appointment). I spoke to the service manager who told me the original service agent that checked me in was incorrect and I did NOT have to have a paid service. I asked for some discount because I was told differently and he did not. I am very let down on the whole situation. I have had service done here in the past with excellent results, but this time they dropped the ball. More

Outstanding service all the time . This is our seventh Range Rover that we purchased from Farmington Hills Land rover. The service is Exceptional and they always make you feel like y . This is our seventh Range Rover that we purchased from Farmington Hills Land rover. The service is Exceptional and they always make you feel like you’re part of their family. I never hesitate to ask for anything I need. We hope to continue our relationship with Farmington Hills Land rover for Many more range rovers to come. More

Quality service team The Service team at this dealership is first-rate. The Service Representatives, Technicians and Service Manager are very customer-oriented and they do The Service team at this dealership is first-rate. The Service Representatives, Technicians and Service Manager are very customer-oriented and they do an excellent job analyzing vehicle issues. They take you out on the floor to show you what is going on with your vehicle and discuss likely root cause and recommended service. I’ve never experienced an unreasonable delay in scheduling a service appointment and they have handled my unscheduled visits with efficiency and a sense of urgency. More

Quick and professional! I found this dealership to be extremely helpful with my 2015 Range Rover Sport. I live in Canada and needed to have my automatic running board repla I found this dealership to be extremely helpful with my 2015 Range Rover Sport. I live in Canada and needed to have my automatic running board replaced. The part was in the next day and replaced. Friendly, organized and very professional. I would highly recommend this dealership. More