Land Rover Norwood

Outstanding service I enjoy coming in and working with George he is very knowledgeable and makes the servicing process extremely easy. He provides great recommendations I enjoy coming in and working with George he is very knowledgeable and makes the servicing process extremely easy. He provides great recommendations on what is needed and keeps me up to date as my car gets worked on. Overall a 5 star experience! More

Service visit for minor issue David assisted me for this appointment. I heard a noise near the back of my SUV and wiper blade was not clearing the water completely (pass side). T David assisted me for this appointment. I heard a noise near the back of my SUV and wiper blade was not clearing the water completely (pass side). The issue was fixed and my car was returned cleaner than when I arrived. More

Bad experience turned great Being new to Jaguar, I was excited to learn about the impeccable service opportunities that the company offered. Needing my first service for my vehic Being new to Jaguar, I was excited to learn about the impeccable service opportunities that the company offered. Needing my first service for my vehicle I called your department directly and was astronomically underwhelmed buy the custom service and the lack of general product knowledge I was given by the service receptionist. I had general questions about the warranty (such as, what is covered) that she could not answer, and rudely dismissed. I wanted to know what I was responsible for financially before heading to my appointment days later. Her answer was for me to find out when I got there as there was no one on the floor for her to ask. I asked for a follow up call when someone was available to which she responded by saying in a round about way that if it that important, she will just find someone to ask. Again, basic knowledge such as “ is my 20k mile car covered for routine service?” I also found in incredibly frustrating that there was no option to use a loaner car (even for a few hours) during the time of service; the loaners are reserved just for those who purchased at your location. This was a little overwhelming to hear as I have never (and I truly mean never) have received these words from another dealership, and I have been a customer to fantastic brand cars for years. How do you want to gain my business in the future if you cannot even go as far as providing a loaner car? This is a quick and easy way for a prospective (sales) client to be left feeling as a lesser on the hierarchical chain that has seemed to be created. Living in the city (smack dab between 3 dealerships) your dropping off service isn't an option for me as I live too far away. Between the two of these issues I was contemplating canceling my appointment, calling corporate to express frustrations and finding another dealership to service my car at. Truly, this changed my perspective on Jaguar as a whole. Taylor at the front desk and Mike who I dealt with in service truly changed my previously tarnished perspective. Taylor was so kind and knowledgeable on the phone when I spoke to her to confirm my appointment (she is not who I had issues with previously). She was so hospitable and warm upon arrival and had an abundance of knowledge to share. Mike knew so much about the vehicle and handled everything with ease. He even went above and beyond as to wash my car which I cannot express how much I appreciate. The two of them made this a seamless experience and truly changed my preconceived opinions of January Norwood. Though they have definitely warmed me up to the the service experience, I am still upset by the inability to provide a service car. More

If you love being treated perfectly, this is the place for y In my late 40s, So I have had my fair share of visits to car dealerships. I arrive to the dealer after going to multiple dealers and dealing with al In my late 40s, So I have had my fair share of visits to car dealerships. I arrive to the dealer after going to multiple dealers and dealing with all the xxxxxxxx that goes into car buying and put pops..... Mr. Ron Walsh, the epitome of what you would expect from a Business Professional. Courteous with my time, aware of the ability to shop anywhere, attentive, happy, cheerful and with a friggin honest glimmer in his eye. xxxx I think he was as happy to show me my options as I was to look at them. After many hours in the rain, not one “sales pitch” he looks at me and says, do you love any of them..... I said almost.... he goes damnit, we have to keep looking then, because you need to love your next car my man....... Anyway..... yesterday I picked up my new Range Rover Velar and the entire dealership made me feel like I was important and that goes a long way..... thank you! Not only did the guy sell me a car, he completely removed the frustration of dealing with the dealers before him, Range Rover should give him an More

Vehicle Purchase of New Range Rover Barry Baptiste was wonderful and exceptional with his sales expertise, this is my 4th Range Rover(3 of which were purchased from Jake Kaplans Land Rov Barry Baptiste was wonderful and exceptional with his sales expertise, this is my 4th Range Rover(3 of which were purchased from Jake Kaplans Land Rover of Norwood.Barry makes purchasing a vehicle a pleasure. Framed with the expertise and professional atmosphere of Land Rover of Norwood, the experience was simply exceptional.My new Range Rover was delivered effortlessly to my NH residence. The whole procedure was exceptional and far superior to any other Land Rover dealerships which I had visited.Keep up the great work, you make purchasing a new vehicle a pleasure. Best as always, Frank Destito More

Service visit Quick and easy service with a smile today to get a sticker for my new Velar. I was in and out without any issues. Thank you! Quick and easy service with a smile today to get a sticker for my new Velar. I was in and out without any issues. Thank you! More

friendly service Dave was very friendly and kind and kept me updated while the work was completed. It is always great how the car is returned washed! Dave was very friendly and kind and kept me updated while the work was completed. It is always great how the car is returned washed! More

Quick, no hassle, convenient Z did a great job of getting me into a new car that was even better suited to my current needs. He is professional and responsive. The delivery was Z did a great job of getting me into a new car that was even better suited to my current needs. He is professional and responsive. The delivery was quick and convenient but thorough. I would highly recommend him and the dealership. More

The Right Winter Vehicle By the time a drive away from the dealership I felt at ease w what to expect from my Landrover. I iniatially tested the vehicle under the harshness By the time a drive away from the dealership I felt at ease w what to expect from my Landrover. I iniatially tested the vehicle under the harshness of ice: with the salesperson Sonny having to scrape, chisel the ice/ snow and then rain a second day. Communication was relatively easy better via text than calls. Overall a great experience More

Seemless process! Doug was great to work with. His customer service he provided was amazing. When I could not get to the dealership to see the car - he brought the ca Doug was great to work with. His customer service he provided was amazing. When I could not get to the dealership to see the car - he brought the car to me!! Very patient. More