
Land Rover North Scottsdale
Phoenix, AZ
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This was my first car buying experience in 12 years and based on several bad car buying experiences more than 12 years ago I dreaded the experience. Desiree at Land Rover Scottsdale absolutely changed my based on several bad car buying experiences more than 12 years ago I dreaded the experience. Desiree at Land Rover Scottsdale absolutely changed my mind and proved that buying and financing a car can be a wonderful experience. I initially found the Range Rover I wanted listed on-line with their dealership. Unfortunately I live about 4.5 hours away so I was not able to see the car in person. As such, I was nervous about the purchase since I had only seen pictures of the truck but Desiree was incredible. I had several questions, some completely ridiculous and probably unnecessary, and Desiree was consistently professional, friendly, factual and knowledgable. If she didn't know, she said she would find out and get back with me. At no point did she over-promise, over-sell or pressure me. Even though Desiree was not able to negotiate price, she worked with her manager, Kyle, and they offered other real alternatives (not the typical foolish financing or trade-in tricks other dealerships attempt) that showed they valued my business. When I arrived at the dealership to see the truck for the first time and finalize everything, it was in the exact condition that Desiree explained over the phone. She took time to show me how to work all of the amenities the truck offered. Financing was also a pleasure. Patti worked hard to find great financing for me. Even after telling me the initial approved rate, she was able to find a lower rate before I arrived and financed at that lower rate. There was none of the normal pressured sales tactics during the financing process or at any other time during the purchase process. I was literally in and out of the dealership within an hour. Unbelievable! i just can't say enough about the experience I had with Land Rover of North Scottsdale. As I mentioned before, I was very nervous having found the truck I wanted on-line and not knowing anyone that was from the Scottsdale area or at the dealership. Desiree, Kyle and Patti completely eliminated all of my concerns and created one of the best buying experiences I've ever had. Desiree, Kyle and Patti - thank you so much and I am loving my Range Rover. You guys are the best!! More
Bought a new land Rover LR4 and got auxiliary lights installed. The switch initially was not wired correctly. Cheryl Wolfe was very helpful and after conferring with the technicians, promptly arranged installed. The switch initially was not wired correctly. Cheryl Wolfe was very helpful and after conferring with the technicians, promptly arranged a followup appointment as soon as I called and got the switch light wiring corrected. More
Cheryl is such a fantastic person to deal with. No matter what, she drops everything to not only provide me with excellent vehicle service, but also with a smile and a great attitude. Because of Cher matter what, she drops everything to not only provide me with excellent vehicle service, but also with a smile and a great attitude. Because of Cheryl's commitment to her service and to her customers, I always leave Land Rover North Scottsdale in a good mood. More
I have worked with Cheryl the past 4 years that I have owned my RRS and she always takes good care of me. Today, she amazed me. A serious problem had developed with my truck, so I stopped in at 2:30 to owned my RRS and she always takes good care of me. Today, she amazed me. A serious problem had developed with my truck, so I stopped in at 2:30 to get her opinion. She stopped what she was doing, got the service guys to look at it, and then offered to have it fixed by 4pm... while I waited. This sure beat having to schedule a visit and then come back! More
We just purchased a new Land Rover LR4 from Jon Parske at Land Rover North Scottsdale. This is the fourth car we've bought from Jon over the last 6 years. He has always been extremely easy to work with on Land Rover North Scottsdale. This is the fourth car we've bought from Jon over the last 6 years. He has always been extremely easy to work with on our car purchases. Land Rover North Scottsdale has always beat all other dealers in terms of price and customer service. We always price match with at least 3 or 4 other dealers when purchasing, and it's never even close. On top of that the entire staff is friendly and fair. We would highly recommend calling them if you're in the market for a Land Rover. More
I've bought and serviced two Range Rovers from this dealership....very professional and friendly. I visit every 90 days between the two vehicles and every time I've had a good experience. They go the dealership....very professional and friendly. I visit every 90 days between the two vehicles and every time I've had a good experience. They go the extra mile! Both vehicles are great and I will own more Land Rovers in the future. More
I just wanted to say thanks to Mike in Service for all the years of service on every Land Rover I have ever had serviced at Land Rover North Scottsdale. I have always been treated exceptionally well and the years of service on every Land Rover I have ever had serviced at Land Rover North Scottsdale. I have always been treated exceptionally well and look forward to taking my vehicle into him anytime it is necessary. Thanks again, Kelly More