Land Rover North Scottsdale

Unable to diagnose; uninterested in customer service 8 weeks in the shop after initially being told there was nothing wrong, we have been through various "fixes" that are reported not to have helped (I w 8 weeks in the shop after initially being told there was nothing wrong, we have been through various "fixes" that are reported not to have helped (I wouldn't know, since I haven't seen the car for two months). Land Rover NA got involved after I contacted them, and neither they nor the dealership were interested in resolving the problem - offering only to try a new transfer casing at a cost of $9.5K if I paid for it even if that didn't fix the issue. Even Land Rover's token gesture doesn't help if no repair is made and the bill is still there. Who ever heard of paying for something they don't want? (I want to pay for the car to be repaired, not to keep Land Rover North Scottsdale in business). This is a supposed premium luxury vehicle with a reputation for being bullet-proof (figuratively), yet this car has <60K miles and is unable to be repaired with any speed or confidence by the only people in town officially sanctioned to do so. It's been a struggle to get any information about what is going on with the vehicle - most recently we had a 10 day gap in receiving any update, which after 6+ weeks one would think any luxury brand would consider intolerable. Mark Spendley - if you're listening, your crew are doing you and Penske Group a dreadful disservice by failing to meet even the most basic expectations of customer relations etiquette. Robert Lieler is affable but ineffective and disinterested in ensuring your customer base stays with you. From this experience I have already divested myself of a Sport and an XKR, shortly to be followed by the irreperable Evoque and a RR. After 6 JLR products, this last experience has me loathe to rely any longer on your organization for my transport needs. I shall be switching immediately back to MB, and you can be sure that Schumacher (sadly now also a Penske property) will not see a penny of that. More

Prepare to shower and dress up to be helped here Prepare to shower and dress appropriately or you will not be asked for help. I came in with my son after I had a soccer game in 110 degree heat so nee Prepare to shower and dress appropriately or you will not be asked for help. I came in with my son after I had a soccer game in 110 degree heat so needless to say a bit sweaty after a workout. Two other well dressed couples came in after and were helped immediately. I notified the front who then apologized and said they would find someone so while I looked at the vehicles and waited for another 15 minutes and no one came so left. Not only did they lose a sale but most likely many others after telling my experience with other locals. More

Fair and honest. Great Experience! Cat and Max did a great job! Really pleased with the entire experience. I highly recommend this dealer. Stepped up! on the trade and were very pati Cat and Max did a great job! Really pleased with the entire experience. I highly recommend this dealer. Stepped up! on the trade and were very patient! More

Great customer service! Easy, fair and great overall buying experience. Jim and Cat were fun to work with and I highly recommend them. I love my new Evoque! Easy, fair and great overall buying experience. Jim and Cat were fun to work with and I highly recommend them. I love my new Evoque! More

Excellent My LR4 was towed in, I called and advised the Dealership, by the time I got to the Dealership my Seevice Advisor was waiting with paper work and had a My LR4 was towed in, I called and advised the Dealership, by the time I got to the Dealership my Seevice Advisor was waiting with paper work and had already walked around the car. Me. Michael Wagner kept me informed on all the repairs, warranty work and service. I felt confident that my car was taken of. More

very nice people when i was here recently i had the best service. I wasn't there to buy a car or get a car serviced(i'm only a kid). i was to look at cars for future r when i was here recently i had the best service. I wasn't there to buy a car or get a car serviced(i'm only a kid). i was to look at cars for future reference to a car. the main reason i was there was to get a key. i love cars and car keys. so i was there to get a jaguar or land rover key. the man who helped me(i don't remember his name, if i was the kid that u gave the key to please respond) was super nice. i asked him if he had a key he said he wasn't sure so he looked. about 2 minutes later he was there handing me a key, i no joke wanted to hug him, instead i shook his hand and said thank you so much. More