Land Rover North Scottsdale

Wish my car was a bit cleaner when I picked it up. Michael was awesome. Great job on checking me in. Very friendly! All the staff was very nice. Michael was awesome. Great job on checking me in. Very friendly! All the staff was very nice. More

Always pleased with the staff and quality of care from this dealership. Staff wore masks and observed all the guidelines during this epidemic. Very professional. this dealership. Staff wore masks and observed all the guidelines during this epidemic. Very professional. More

All personnel at this dealership exemplify outstanding customer service skills & are always courteous to their customers!!! Thank you very much for a wonderful purchase experience!!! customer service skills & are always courteous to their customers!!! Thank you very much for a wonderful purchase experience!!! More

My service advisor Cheryl wolf was very fair and helpful and knowledgeable. The dealership is nice and clean and the entire staff are friendly.I would recommend this dealership to anyone who cares for good and knowledgeable. The dealership is nice and clean and the entire staff are friendly.I would recommend this dealership to anyone who cares for good service. More

My experience with Land Rover North Scottsdale for the purchase of my vehicle has been seamless and with excellent service from sales, finance and maintenance. Jacob Wakamatsu was extremely helpful throug purchase of my vehicle has been seamless and with excellent service from sales, finance and maintenance. Jacob Wakamatsu was extremely helpful throughout the process. I would be happy to recommend Land Rover North Scottsdale and Jacob to anyone looking for a great car buying experience. More

My service was the best it has been. So grateful to b working with Gina Sanchez. She’s efficient, stayed in communication on status of my car and had my car serviced in more than timely fashion. She took working with Gina Sanchez. She’s efficient, stayed in communication on status of my car and had my car serviced in more than timely fashion. She took personal interest in getting my vehicle taken care of, listened to my concerns and made sure they were executed. Best service I’ve had. Thanks Gina!! More

Excellent , superb, I love coming to Jag for service because i know i will always be met with a friendly smile coupled with the best customer service. Thank you because i know i will always be met with a friendly smile coupled with the best customer service. Thank you More

Great experience We just bought our new (to us) Range Rover Discovery. I have been waiting for a long time to get a Range Rover but thought I would have to win the lot We just bought our new (to us) Range Rover Discovery. I have been waiting for a long time to get a Range Rover but thought I would have to win the lottery first. So, we went, just to look, at the range rovers. Tim Tataro got me started. I told Tim that I was OK with a slightly used Discovery and he showed us a beautiful blue one that had never been sold, was a courtesy car. We loved it! It was one of the best buying experiences I have ever had, and it didn't stop after I went home. The follow up service is also great. We are really happy with our new car. More

I had very Bad experience with the sales person his name is Jake very rude unprofessional ignoring my phone call And my email Give me ‏wrong information about the BMW that I bought, he did not take me to te is Jake very rude unprofessional ignoring my phone call And my email Give me ‏wrong information about the BMW that I bought, he did not take me to test drive but I am very happy to meet some one else name Donnell working as service advisor for the BMW he spent 90 minutes showing me a lot of things on the 2015 BMW X5 sport model More

Unable to diagnose; uninterested in customer service 8 weeks in the shop after initially being told there was nothing wrong, we have been through various "fixes" that are reported not to have helped (I w 8 weeks in the shop after initially being told there was nothing wrong, we have been through various "fixes" that are reported not to have helped (I wouldn't know, since I haven't seen the car for two months). Land Rover NA got involved after I contacted them, and neither they nor the dealership were interested in resolving the problem - offering only to try a new transfer casing at a cost of $9.5K if I paid for it even if that didn't fix the issue. Even Land Rover's token gesture doesn't help if no repair is made and the bill is still there. Who ever heard of paying for something they don't want? (I want to pay for the car to be repaired, not to keep Land Rover North Scottsdale in business). This is a supposed premium luxury vehicle with a reputation for being bullet-proof (figuratively), yet this car has <60K miles and is unable to be repaired with any speed or confidence by the only people in town officially sanctioned to do so. It's been a struggle to get any information about what is going on with the vehicle - most recently we had a 10 day gap in receiving any update, which after 6+ weeks one would think any luxury brand would consider intolerable. Mark Spendley - if you're listening, your crew are doing you and Penske Group a dreadful disservice by failing to meet even the most basic expectations of customer relations etiquette. Robert Lieler is affable but ineffective and disinterested in ensuring your customer base stays with you. From this experience I have already divested myself of a Sport and an XKR, shortly to be followed by the irreperable Evoque and a RR. After 6 JLR products, this last experience has me loathe to rely any longer on your organization for my transport needs. I shall be switching immediately back to MB, and you can be sure that Schumacher (sadly now also a Penske property) will not see a penny of that. More