Land Rover North Scottsdale

Dave Johnson was excellent as well as Terres Martori whose personality is larger than life. Great staff and super clean facility with beautiful showroom. Very good. whose personality is larger than life. Great staff and super clean facility with beautiful showroom. Very good. More

Great service. The service adviser, Gina Sanchez, communicated everything needed for the service, why they were needed and possible options with the pricing of the options. communicated everything needed for the service, why they were needed and possible options with the pricing of the options. More

Love my service advisor! She knows her product well and very helpful to her clients. I rated price 4 * cuz we all know how expensive Land Rovers are when something goes amiss! very helpful to her clients. I rated price 4 * cuz we all know how expensive Land Rovers are when something goes amiss! More

Checked the entire car for services needed. Washed the Checked the entire car for services needed. Washed the car. Did a fabulous job. Service advisor Gina was very professional and courteous. Enjoye Checked the entire car for services needed. Washed the car. Did a fabulous job. Service advisor Gina was very professional and courteous. Enjoyed working with her. More

What a waste of time. They offer a car for sale. I agree to the asking price, but I'm told it's too much work to deal with out of state. Why off your car for sale nationally if that's not what you agree to the asking price, but I'm told it's too much work to deal with out of state. Why off your car for sale nationally if that's not what you want to do? I guess you don't need customers. More

Best service Dept experience ever. Hope they stay like this forever. Gina is the best. She treated me very well and never gave me a hard time this forever. Gina is the best. She treated me very well and never gave me a hard time More

All were very professional and courteous. All treated me as if my interests were of the utmost importance to them. all explained what was happening and what was to be expected and it was all done in a timel as if my interests were of the utmost importance to them. all explained what was happening and what was to be expected and it was all done in a timely manner. More

February 2021 - Took my 2019 full size Discovery Land Rover for a leaking front windshield (15,000 miles). Was told they have “40 vehicles with the same issue right now”. Apparently that was supposed to Rover for a leaking front windshield (15,000 miles). Was told they have “40 vehicles with the same issue right now”. Apparently that was supposed to make me feel better? The windshields are on back order. It’s been 3 weeks with “no date for shipment” or update available. Frustrated with the small loaner model, so I picked up the car today so I can get it fixed somewhere else before additional damage occurs. Can’t be good for an $80,000 automobile to have water running down the dash and in the control box. Carlos apologizes for not washing the car (it’s covered in mud!) due to the water that would leak from the windshield. Makes sense...not really. Not to be snarky but leaving my vehicle outside during the recent rains on the lot didn’t help things. Literally mud and mesquite needles all over the dashboard and floorboard. (Cuz rain comes in just like car wash water!). Maybe hand washing the car might have been a good idea or at least cleaning off the dashboard, and perhaps parking it inside or taping the gap??? Will NOT EVER step foot in this dealership again. Second bad experience, hence why we purchased this brand new vehicle from Chandler store. I only took it to Scottsdale because the rain/snow on that awful Monday was pouring inside the car. Wish there was an alternative to Penske close by. The service department needs a complete overhaul in customer service. If you’re one of the 40 vehicles held up by the windshield backorder, I’d suggest you take a tarp or some tape and go protect your investment. Something tells me warranty issues will now follow this problem. When I took it in, the driver side vents were not blowing air (hot or cold) and the ABS light kept coming on. I’m only guessing but probably a short somewhere with all the water. I’ll update after it gets fixed at another dealership. More

Excellent buying experience. Dave Johnson is a pleasure to work with. The dealership went out the way to get a deal done. I have purchased many cars from this dealership. to work with. The dealership went out the way to get a deal done. I have purchased many cars from this dealership. More

Very good experience from initial greeting to final close of deal. From final handshake to on the road with my new car was a little long but it appeared to be a busy day overall. of deal. From final handshake to on the road with my new car was a little long but it appeared to be a busy day overall. More