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Land Rover North Haven - Service Center

North Haven, CT

4.7
213 Reviews

213 Reviews of Land Rover North Haven - Service Center

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November 24, 2023

Always a professional, knowledgeable, first class experience with the staff at JLR North Haven. Jim, Armad, Bill are my dream team that always make it a smooth and perfect process for me. More

by Mc1291
Recommend Dealer
Yes
Employees Worked With
Jim, bill, Armad
Nov 27, 2023 -

Land Rover North Haven responded

Thanks for sharing your thoughts about your experience with Land Rover North Haven. Jim, Bill, and Armad appreciate your business and hope to see you again soon! Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

November 24, 2023

As always service was very good WAs definitely more expensive than I thought Liked the video sent by mechanic More

by VARMENTANO
Recommend Dealer
Yes
Employees Worked With
Sierra
Nov 27, 2023 -

Land Rover North Haven responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

November 23, 2023

I was very upset that I mad no heat and in order to get heat I had to pay $198.00 to get the update. I also got no video for the work that was said to be needed. I had updates before and never paid for the More

by KOA2017
Recommend Dealer
No
Employees Worked With
Domenic Cerreto
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Domenic Cerreto
Nov 27, 2023 -

Land Rover North Haven responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

November 22, 2023

2nd time-for air leak other issue remains paint issue not covered by Land Rover-clear coat wore off - only 28,000 miles on a garaged car— and Land River can’t stand behind this kind of issue— my 4 th Rover a More

by WERTHEIM3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Domenic Cerreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2023 -

Land Rover North Haven responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

October 31, 2023

Great customer service…. .my Range Rover was due for a large regular service and the beautiful loaner vehicle made the process a breeze…..check-in and pick up were fast and th More

by BigHouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domenic Cerreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Land Rover North Haven responded

Thanks for sharing your thoughts about your experience with Land Rover North Haven. We appreciate your business and hope to see you again soon! Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

October 23, 2023

New Haven RR replaced the battery in our 2016 Evoque and ensured road worthiness. It did take a while for them to schedule the service but once scheduled everything was exceptional More

by peter.diplock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen Infante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Peck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Domenic Cerreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Land Rover North Haven responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Land Rover North Haven, Peter, we look forward to having you as a valued customer for many years to come! Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

October 10, 2023

The service was fantastic. Dominic kept me updated on all that needed to be done with the car. More

by Marie10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domenic Cerreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Land Rover North Haven responded

It has been a pleasure serving you, Marie. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Land Rover North Haven, we look forward to having you as a valued customer for many years to come! Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

October 06, 2023

Domenic is awesome! Service was great and the dealership is very clean. We were very happy! More

by TAMMY29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen Infante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Peck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Domenic Cerreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2023 -

Land Rover North Haven responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Tammy, please let us know. Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

September 30, 2023

Efficient, pleasant employees. Alberto was very knowledgeable, helpful and a pleasure to work with. I look forward to working with him again in the future. More

by SaraM
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Domenic Cerreto
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto Rios
Oct 02, 2023 -

Land Rover North Haven responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Alberto delivered such a great experience! Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

September 30, 2023

Does excellent repair work in the estimated time. The eating area is comfortable and offered me lunch More

by STEPHEN.RUSSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domenic Cerreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Land Rover North Haven responded

Thank you for your very kind review, Stephen. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Land Rover North Haven. Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

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