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Land Rover North Haven - Service Center

North Haven, CT

4.7
219 Reviews
Call Service Center (203) 453-7060

219 Reviews of Land Rover North Haven - Service Center

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July 25, 2023

Dominic is excellent - he communicates clearly and effectively in a very timely manner. He’s a great addition to your team. More

by NBARUCCI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domenic Cerreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2023 -

Land Rover North Haven responded

We are very happy to hear Domenic provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

July 21, 2023

Completed all service as expected and brought my car back to me which was very helpful. More

by ttordanato
Recommend Dealer
Yes
Employees Worked With
Kathleen Infante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Peck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Domenic Cerreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

Land Rover North Haven responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Land Rover North Haven. Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

July 19, 2023

It is a very good dealership and all the staff are very helpful and friendly. More

by pvdobratz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen Infante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Peck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Domenic Cerreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill in sales
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Jul 20, 2023 -

Land Rover North Haven responded

Thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

July 06, 2023

Everyone was very nice. Everyone was very nice. And very pleasant and helpful with all of my questions and concerns More

by EASALAM2
Recommend Dealer
Yes
Employees Worked With
Don't remember, but she was a woman.
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Jul 07, 2023 -

Land Rover North Haven responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

July 04, 2023

Very nice and welcoming but I don't think the technical staff is up to the task...mechanics are needed who knows what they are doing. More

by marlenebaileyy59077
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Apuzzo, Armad Hinton
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Jul 05, 2023 -

Land Rover North Haven responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

June 30, 2023

Excellent dealership People very professional helpful Timely addressing of all problems Highly recommend to lother customers More

by fusi.stefano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen Infante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Peck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Domenic Cerreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2023 -

Land Rover North Haven responded

Thank you for the kind words for our service department, Stefano! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

June 26, 2023

Great service! Bill Kokoszka is always very helpful and attentive. He responds quickly and always willing to help find a great car. More

by PATRICIARUSSOGARLAND
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jim Aiken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Domenic Cerreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Kokoszka, John Apuzzo, Armad Hinton
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Jun 27, 2023 -

Land Rover North Haven responded

Thank you, Patricia, for your kind words for Bill and for this wonderful review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Land Rover North Haven. Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

June 24, 2023

Easy appointments. Quick service. Love the video inspection I was sent with mechanic speaking to me. Good updates and thorough inspection and test driving. Loved the lo More

by KL
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Domenic Cerreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2023 -

Land Rover North Haven responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Land Rover North Haven. Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

June 24, 2023

Very good experience, I love my car. Everyone was very helpful. Clean dealership. They had great snacks! More

by BWTGH
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Armad Hinton, David Given
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Jun 26, 2023 -

Land Rover North Haven responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

June 11, 2023

Did not have the part needed due to it being on backorder and had no idea when it would be available again. But took the opportunity to suggest other things that they could work on in excess of $6000 More

by TTHINCKLEY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Peck
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2023 -

Land Rover North Haven responded

Unfortunately parts availability continues to be an ongoing concern. I'm sorry we are not able to give you a more accurate arrival date for the part you need. In regards to the other work recommended, it would have been remiss of us not to mention such a severe coolant leak before you left with the vehicle. We picked up your vehicle for service, provided you with a complimentary loaner, and did not charge you for the diagnosis. There was no pressure to perform any other repairs, we just wanted to make sure you were aware. If you would like to discuss further please contact me at 203-508-7032. Sincerely, Kathi Infante Service Manager JLR North Haven

Jun 15, 2023 -

TTHINCKLEY responded

You had already responded to me on the 12th.

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