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Land Rover North Haven

North Haven, CT

4.8
299 Reviews
Land Rover North Haven is a proud member of the Executive Auto Group and is a 9-time winner of the prestigious Pinnacle Club Award. This award is given to the top 16 Land Rover retailers in America that demonstrate a commitment to customer satisfaction, sales performance, and staff training. Land Rover North Haven has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened in 1997. This experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, Land Rover North Haven has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Land Rover brand, which is a main contributor to the long-term success of the dealership. The women and men of the Executive Auto Group understand that no business truly thrives unless the community succeeds as well. To that end, Land Rover North Haven is a proud participant in Executive Auto Group Cares, an organization that works every day to make a brighter, more hopeful future for all of our neighbors. Executive Auto Group has given back to the community for almost 50 years, and we are proud to continue that tradition in the North Haven community.
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525 Washington Ave

North Haven, CT

06473

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Showing 299 reviews

April 03, 2023

Alberto and David were very helpful and extremely professional in the sale and the explanation of the several functions of the vehicle More

by Megachi111
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Kokoszka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Given, Alberto Rios
Apr 04, 2023 -

Land Rover North Haven responded

Thank you so much for choosing Land Rover North Haven! Congrats on your new purchase, and let Alberto, David, and our team know if we can be of any more assistance! John Apuzzo General Manager japuzzo@executiveag.com 203.508.7017 (edited)

March 31, 2023

Great customer service Alberto was beyond helpful he was a pleasure to work with always answered /responded any time I reached out to him !! More

by BernadetteV2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Peck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto Rios
Mar 31, 2023 -

Land Rover North Haven responded

Thanks for sharing about your experience with Land Rover North Haven. We appreciate your business, Bernadette, and hope to see you again soon! Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

March 31, 2023

Bill in Sales he is amazing! Gentleman supposed to assist me with tech was unprofessional, he never checked in to help me after getting annoyed about my questions..I still do not More

by gvb
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bill Kokoszka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto Rios
Mar 31, 2023 -

Land Rover North Haven responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. John Apuzzo General Manager japuzzo@executiveag.com 203.508.7017 (edited)

March 30, 2023

im so happy whit service i recevy from you thank you so much have nice day More

by FELIXGOMES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Kokoszka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto Rios
Mar 31, 2023 -

Land Rover North Haven responded

Thank you so much for your kind words, Felix, and for taking the time to leave us this wonderful feedback! John Apuzzo General Manager japuzzo@executiveag.com 203.508.7017 (edited)

March 30, 2023

Outstanding professionalism, product knowledge and attention to detail. Follow up and genuine customer service is a constant in a world where this is becoming a rarity. Thank you. More

by Chris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Kokoszka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geoff McCoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Given, Alberto Rios
Mar 31, 2023 -

Land Rover North Haven responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Land Rover North Haven! John Apuzzo General Manager japuzzo@executiveag.com 203.508.7017 (edited)

March 28, 2023

Alberto Rios was very responsive to request for support to renew remote subscription. Professional, timely, patient, help via text and later in person. More

by Barbteague
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Peck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto Rios, Alberto Rios
Mar 29, 2023 -

Land Rover North Haven responded

Barb, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Alberto met your expectations. Thank you again for choosing Land Rover North Haven, we look forward to having you as one of our valued customers for many more years to come! Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

March 27, 2023

Very punctual, professional and made my loaner car experience more than favorable. 10:10 experience More

by Sevedepina234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen Infante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Peck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Domenic Cerreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Apuzzo, Armad Hinton, Alberto Rios
Mar 27, 2023 -

Land Rover North Haven responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

March 27, 2023

Customer service is great but when needing a loaner for service, they are a month out. That’s ok for scheduled service but not when a vehicle gets towed in. More

by dennis.loring
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoff McCoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto Rios
Mar 28, 2023 -

Land Rover North Haven responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Dennis, feel free to contact us at your convenience. Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

March 26, 2023

Just a wonderful professional dealership with great sales people - love Jim and Bill especially too More

by AKIRST0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Aiken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathleen Infante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Esposito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Peck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Domenic Cerreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill , Armad Hinton
Mar 27, 2023 -

Land Rover North Haven responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jim and Bill met your expectations. Thank you again for choosing Land Rover North Haven, we look forward to having you as one of our valued customers for many more years to come! Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

Mar 27, 2023 -

AKIRST0 responded

Jim amd Bill did not jet meet my expectations- they exceeded them

March 23, 2023

i like everything in the car,it is excellent thank you very much for it. More

by FELIXGOMES
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bill Kokoszka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armad Hinton
Mar 24, 2023 -

Land Rover North Haven responded

Thank you so much for your kind words, Felix, and for taking the time to leave us this wonderful feedback! John Apuzzo General Manager japuzzo@executiveag.com 203.508.7017 (edited)

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