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Land Rover North Haven

North Haven, CT

4.8
299 Reviews
Land Rover North Haven is a proud member of the Executive Auto Group and is a 9-time winner of the prestigious Pinnacle Club Award. This award is given to the top 16 Land Rover retailers in America that demonstrate a commitment to customer satisfaction, sales performance, and staff training. Land Rover North Haven has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened in 1997. This experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, Land Rover North Haven has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Land Rover brand, which is a main contributor to the long-term success of the dealership. The women and men of the Executive Auto Group understand that no business truly thrives unless the community succeeds as well. To that end, Land Rover North Haven is a proud participant in Executive Auto Group Cares, an organization that works every day to make a brighter, more hopeful future for all of our neighbors. Executive Auto Group has given back to the community for almost 50 years, and we are proud to continue that tradition in the North Haven community.
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525 Washington Ave

North Haven, CT

06473

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Showing 299 reviews

June 30, 2023

Excellent dealership People very professional helpful Timely addressing of all problems Highly recommend to lother customers More

by fusi.stefano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen Infante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Peck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Domenic Cerreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Land Rover North Haven responded

Thank you for the kind words for our service department, Stefano! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

June 26, 2023

My experience with Land Rover of North Haven was fantastic. My sales person Geoff McCoy is simply the best. My Range Rover Sport took nearly 6 months to build and he was in regular contact with me t More

by Cynthia
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Geoff McCoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armad Hinton, Alberto Rios
Jun 27, 2023 -

Land Rover North Haven responded

Thank you, Cynthia, for your kind review! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Land Rover North Haven, we look forward to having you as one of our valued customers for many more years to come! John Apuzzo General Manager japuzzo@executiveag.com 203.508.7017 (edited)

June 26, 2023

Great service! Bill Kokoszka is always very helpful and attentive. He responds quickly and always willing to help find a great car. More

by PATRICIARUSSOGARLAND
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jim Aiken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Domenic Cerreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Kokoszka, John Apuzzo, Armad Hinton
Jun 27, 2023 -

Land Rover North Haven responded

Thank you, Patricia, for your kind words for Bill and for this wonderful review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Land Rover North Haven. Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

June 24, 2023

Easy appointments. Quick service. Love the video inspection I was sent with mechanic speaking to me. Good updates and thorough inspection and test driving. Loved the lo More

by KL
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Domenic Cerreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Land Rover North Haven responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Land Rover North Haven. Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

June 24, 2023

Very good experience, I love my car. Everyone was very helpful. Clean dealership. They had great snacks! More

by BWTGH
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Armad Hinton, David Given
Jun 26, 2023 -

Land Rover North Haven responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

June 18, 2023

I started with Geoff showing us and explaining the different models. Alberto rode with us and explained the options of the Discovery model that we were interested in. Armad showed us the finance optio More

by thomasroche2016
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Aiken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geoff McCoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armad Hinton, Alberto Rios
Jun 19, 2023 -

Land Rover North Haven responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. John Apuzzo General Manager japuzzo@executiveag.com 203.508.7017 (edited)

June 13, 2023

I had a magnificent service from the staff. They were very professional, patient and helpful in helping me to get the right vehicle for my needs. I HIGHLY recommend them , you won't get disappo More

by drcanond
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Aiken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geoff McCoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armad Hinton, Alberto Rios
Jun 14, 2023 -

Land Rover North Haven responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Land Rover North Haven! John Apuzzo General Manager japuzzo@executiveag.com 203.508.7017 (edited)

June 11, 2023

Did not have the part needed due to it being on backorder and had no idea when it would be available again. But took the opportunity to suggest other things that they could work on in excess of $6000 More

by TTHINCKLEY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Peck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Land Rover North Haven responded

Unfortunately parts availability continues to be an ongoing concern. I'm sorry we are not able to give you a more accurate arrival date for the part you need. In regards to the other work recommended, it would have been remiss of us not to mention such a severe coolant leak before you left with the vehicle. We picked up your vehicle for service, provided you with a complimentary loaner, and did not charge you for the diagnosis. There was no pressure to perform any other repairs, we just wanted to make sure you were aware. If you would like to discuss further please contact me at 203-508-7032. Sincerely, Kathi Infante Service Manager JLR North Haven

Jun 15, 2023 -

TTHINCKLEY responded

You had already responded to me on the 12th.

May 29, 2023

Outstanding staff in service. Service advisors are on top of it every time I bring our cars in. More

by JKronholm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Aiken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathleen Infante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Esposito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Peck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Domenic Cerreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Land Rover North Haven responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

May 27, 2023

Makes servicing my vehicle easy. Polite and efficient staff. Thank you to all members of staff involved More

by MARTIN.MACKAY1956
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen Infante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Peck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Domenic Cerreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Land Rover North Haven responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Martin, and we are thrilled that you found your experience with us here at Land Rover North Haven to be a positive one. Please don't hesitate to reach out if you need anything else. Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

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