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Land Rover North Haven

North Haven, CT

4.8
299 Reviews
Land Rover North Haven is a proud member of the Executive Auto Group and is a 9-time winner of the prestigious Pinnacle Club Award. This award is given to the top 16 Land Rover retailers in America that demonstrate a commitment to customer satisfaction, sales performance, and staff training. Land Rover North Haven has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened in 1997. This experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, Land Rover North Haven has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Land Rover brand, which is a main contributor to the long-term success of the dealership. The women and men of the Executive Auto Group understand that no business truly thrives unless the community succeeds as well. To that end, Land Rover North Haven is a proud participant in Executive Auto Group Cares, an organization that works every day to make a brighter, more hopeful future for all of our neighbors. Executive Auto Group has given back to the community for almost 50 years, and we are proud to continue that tradition in the North Haven community.
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525 Washington Ave

North Haven, CT

06473

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Showing 299 reviews

November 19, 2024

They were very professional and on time . I also received a video from my mechanic. More

by PRosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Peck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Land Rover North Haven responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

November 18, 2024

All of the staff is Friendly, helpful and provide quality work/service. Showroom and waiting area are the best of any dealership and they’ll buy you a meal from the dinner across the street while you wait. More

by KYLE.ROBERTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen Infante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Peck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Land Rover North Haven responded

Kyle, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Land Rover North Haven! Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

November 18, 2024

Best customer service in the area. From start to finish, they clearly communicated their findings and what steps are being taken to get you safely back on the road. Highly recommended More

by sidyip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Peck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sierra Amarante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Land Rover North Haven responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

November 17, 2024

The place and the people are amazing! ! Highly recommend. Very clean and honest. A+ service center More

by Kane.jk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Esposito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Domenic Cerreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Land Rover North Haven responded

Thanks for sharing your thoughts about your experience with Land Rover North Haven. We appreciate your business and hope to see you again soon! Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

November 16, 2024

It was a pleasure to work with the every one in the service to get my car serviced. Thank you. More

by JLAROSA
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Domenic Cerreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Land Rover North Haven responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Land Rover North Haven to be a positive one. Please don't hesitate to reach out if you need anything else. Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

November 06, 2024

Excellent service & speedy return time. Courtesy vehicle provided even for short term service. Owner Vehicle returned spotless. More

by FRANKMARINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domenic Cerreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2024 -

Land Rover North Haven responded

Frank, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Land Rover North Haven, we look forward to having you as a valued customer for many years to come! Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

November 01, 2024

A disgraceful performance by your alleged “Service” team, who gouged me outrageously for a stupid belt replacement. How do I know that? Because both my warranty company AND Jaguar of Boston (where I’d JUST b More

by Disgusted Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Longmire
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Land Rover North Haven responded

Hi Paul, We thank you for giving us your input. We are sorry that your experience didn't match the level of service that we strive for. The repair that was required to get you back on the road was much more than just a belt replacement. I'm sure the other dealer who gave you their opinion was unaware of all that was involved. And the aftermarket extended warranty that you purchased would not cover the full repair. We would never recommend more than what your vehicle needed. I would be happy to provide you more details. Please reach out to me at your earliest convenience. Kathi Infante Service Manager JLR North Haven 203-508-7032

October 27, 2024

I think your price on parts are a little high. $475 for a key fob and then $128 for the key in it is crazy to me. $1500 bill for two keys is nuts. More

by Ben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Esposito
4.0
This rating includes all reviews, with more weight given to recent reviews.
Domenic Cerreto
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sierra Amarante
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dannielle Cureton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Land Rover North Haven responded

Ben, We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

October 23, 2024

Extremely reliable and dependable. Have used in the past and always completely satisfied with the workmanship. More

by Peter Arabolos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domenic Cerreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Land Rover North Haven responded

It has been a pleasure serving you, Peter. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Land Rover North Haven, we look forward to having you as a valued customer for many years to come! Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

October 21, 2024

Always willing to rectify the issue at hand as well as exceptional customer service whether it’s a courtesy ride home or vehicle drop off…. More

by veronica.holmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domenic Cerreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Land Rover North Haven responded

Veronica, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

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