Land Rover New Rochelle

This is my third Range Rover in 8 years. I have been getting my car serviced in Larchmont from the start. I have always been treated to great service. I have been dealing with Johan from when he first s getting my car serviced in Larchmont from the start. I have always been treated to great service. I have been dealing with Johan from when he first started working there and he treats me along with every other customer with extreme professionalism, politeness, courteousness, and honesty. More

I bought my 2013 Range Rover Sport for 66,000 dollars. On Friday July 26 I worked late and came out to my car and it was covered with bird droppings. It was too late to get the car washed and I figured I wou Friday July 26 I worked late and came out to my car and it was covered with bird droppings. It was too late to get the car washed and I figured I would get to it over the weekend. The weekend came and went and on Monday night, Mondays are my busiest day at work, I realized I never got the car washed. Mind you I often drive down and back to work in Manhattan in the dark, even during the summer months. That is why I can afford a Range Rover. Anyway, on Monday night I realized that the bird droppings actually ate right through the paint job in about 20 different spots. The paint job was apparently defective, if it couldn't hold up to four days of bird droppings, and I called the dealer immediately in a panic. I was transferred to Joe, the service manager, who immediately began to hem and haw about the fact the bird droppings are "outside influences". He said to bring the car in as soon as possible and he would look at it and call the area rep for Land Rover. He also said I could wash the car. I decided against that and brought the car over the next day. Again, the first thing Joe started to do was make me feel like some kind of criminal, questioning me in a very unprofessional and unpleasant way, and asked if I was sure it was bird droppings on my car. It looks like acid he said!! He was rude and obnoxious to say the least! He called me back the next day and said that the area Land Rover rep denied my claim and they were not going to do a thing for me and I should call my insurance company. This is preposterous to say the least. I called Land Rover USA in Mahwah, NJ and spoke with a senior supervisor and after a day or so of being polite and listening to my story he also denied my claim, by the way, this was after he asked how many Land Rovers were in our company fleet. Out of 300 cars nationwide only the President has one and myself, their number salesperson. I guess the question is, why did he ask me that? If we were a big player would they do something.....this was a very bad way to treat a customer who revered Land Rover and the Sport in particular.....I will probably get a choice in my next several cars and I can assure you it will not be a Land Rover. More

the service I have received from Land Rover of Larchmont is the best in the world . my service was done in a timely manner .I was provided with a loaner car .there was no wait time so I was able to drop of is the best in the world . my service was done in a timely manner .I was provided with a loaner car .there was no wait time so I was able to drop off my range and go by to work. More

Both Johann and Niles were extremely friendly and knowledgeable. They took me through all the potential issues (car was handling very poorly and the check engine light had been on for 2 years - was r knowledgeable. They took me through all the potential issues (car was handling very poorly and the check engine light had been on for 2 years - was reported as a "false read" and could not be easily fixed by another dealer, and prior to that the light had come on intermittently over a period of time and yet another dealer could not fix it). Suspension in front was rebuilt and new compressor fitted for entire suspension. In addition it was determined the pump in the fuel system that (in my words) circulates the gas throughout the system, was not working - "replacement of this likely would fix the check engine light issue". In fact the pump did not have to be replaced - they found the wiring was lose and simply had to secure it...................CHECK ENGINE LIGHT OFF!!!!!!!!!!!!!!!!!!!!!!!!!!! The car handles like new and I am a VERY happy and proud owner...................looking forward to another 100,000 miles and always to be serviced by this dealer. So glad they brought Jaguar to Larchmont. They have my highest recommendation - and if I buy, I buy from them as well (Peter Williamson is excellent). More

spent lots of time with us explaining the vehicle with pride. The vehicle was delivered as promised on a timely basis and everyone were extremely professional. They even introduced us to the service guy pride. The vehicle was delivered as promised on a timely basis and everyone were extremely professional. They even introduced us to the service guys who were also very professional More

Mr. Rossi and the staff was very helpful in helping me to obtain the vehicle of my choice. I would recommend him and the dealership because of the courtesy, expertise in assisting and meeting the customer n obtain the vehicle of my choice. I would recommend him and the dealership because of the courtesy, expertise in assisting and meeting the customer needs. My waiting time was zero, I was taken care of right away. I am a very satisfied customer. More

Courteous, professional service that generstes confidence . I brought my 2000 XK8 in to get the hydraulic system on its convertible top fixed (well-documented problem with aging Jags) and worked with Johann . I brought my 2000 XK8 in to get the hydraulic system on its convertible top fixed (well-documented problem with aging Jags) and worked with Johann Berry. The diagnostic and estimate were thorough, the cost closely tracked the estimate, the car was ready approximately when suggested - and beautifully cleaned. A pleasant (if expensive) experience that allows you to feel you are in safe hands. Johann is particularly pleasant to work with and communicates well More

Johann and the rest of the Service Department team are second to none. Johann took the time to explain the service process in our individual case. The service was done in the time expected. I am very sa second to none. Johann took the time to explain the service process in our individual case. The service was done in the time expected. I am very satisfied with the level of knowledge your team has. Johann is very professional on the phone as well. Great job!! More

We recently purchased a used LR3 from Land Rover Larchmont 2.5 months ago. Our sales rep was John Rossi and I would not recommend doing business with him. The car has been nothing but problems and Larchmont 2.5 months ago. Our sales rep was John Rossi and I would not recommend doing business with him. The car has been nothing but problems and John Rossi has been worse than the car. He was supposed to take care of the registration for us, but forgot. When we asked him about our tags, he said they are coming via mail. A week before our temp tags were expired, I left voicemails and emails for John. As the tags expired, he told me to continue to drive on expired tags and that Land Rover would pay for any tickets we accrued. The tags did not come until 2 weeks after they expired. John Rossi also promised us a spare key as the spare was not available the day we purchased. I have emailed and called him over a dozen times and he continues to tell me he will be mailing them to me. I emailed him telling him I will be in to pick it up and he hid in the back until I went away. Now the sales manager is telling me I need to come back next week to get a key cut. We have taken this car in for various reasons over 12 times in 2.5 months. We have driven "loaner cars" twice as much as we have driven the car we purchased. Do not ever do business with this guy! He is incompetent!!!! More

I purchased a pre-owned certified 2010 LR4 from this dealer. On the day of delivery of vehicle I was informed that it's missing the duplicate key which needs to be ordered. It has been 4 months and desp dealer. On the day of delivery of vehicle I was informed that it's missing the duplicate key which needs to be ordered. It has been 4 months and despite repeated follow ups with the dealer, there is no response from the dealer. Also, the vehicle was not detailed and cleaned as promised prior to delivery. The dealer has not been responsive and just goes to show they are not interested in customer service after selling you a vehicle (which may be because they don't expect me to visit their dealership again since I live in a different state). More