Land Rover New Rochelle

Excellent Dealership Great experience from sales to service. I travel a little further to use this Land Rover dealer and it is well worth it. Johan is great to work with Great experience from sales to service. I travel a little further to use this Land Rover dealer and it is well worth it. Johan is great to work with !! More

great service Great service. Johan was very helpful and courteous. I got a 60k service and full detail done on my range rover.I look forward to working with him whe Great service. Johan was very helpful and courteous. I got a 60k service and full detail done on my range rover.I look forward to working with him when I visit the Larchmont dealership for service. More

Excellent Service My service advisor couldn't be any nicer and more efficient. I would highly recommend Land Rover Larchmont. My vehicle was repaired quickly and return My service advisor couldn't be any nicer and more efficient. I would highly recommend Land Rover Larchmont. My vehicle was repaired quickly and returned to me clean. More

Jaguar Service I needed a full scheduled service (127,500 miles) and the dealership (Johann Berry is the Service Manager I worked with who does a great job and commu I needed a full scheduled service (127,500 miles) and the dealership (Johann Berry is the Service Manager I worked with who does a great job and communicates well) did its usual great job. Also had an engine coolant problem which was checked and fixed. Car was done on schedule and ready for delivery as promised. Clean and ready to go. Very courteous service and knowledgeable staff. I needed transportation home and they quickly accommodated me. I highly recommend Jaguar/Land Rover of Larchmont. More

ALways excellent customer service I am always very happy with the attention and helpfulness when I bring my car in for service. Everyone is very professional and friendly and knowledg I am always very happy with the attention and helpfulness when I bring my car in for service. Everyone is very professional and friendly and knowledgable. More

Wonderfull experience! The choice to buy Land Rover Evogue was made long time ago. The process of leasing was an easy and a pleasant experience because of Steve Goldsmith p The choice to buy Land Rover Evogue was made long time ago. The process of leasing was an easy and a pleasant experience because of Steve Goldsmith professional knowledge and very friendly attitude. I would definitely recomend Larchmont dealership and especially Steve with his amazing patience and priffesional experience. Thank you again. More

Great expirience After I visited few dealerships and sit down with sales people, I stopped at Larchmont. The sales consultant Peter Williamson was very easy to work wi After I visited few dealerships and sit down with sales people, I stopped at Larchmont. The sales consultant Peter Williamson was very easy to work with, really knowledgeable on vehicles and payed attention to my questions. I did not feel any pressure to purchase, just a valuable advises. Test drive finalize my decision on the model. 5 months later my car arrived. Peter and Frank did all the paperwork in one day. I go my car ready to pick up the very next day and Peter took few hours to go over all of the details. I am very pleased with service at Larchmont and really hoping that service would be as professional as sales department. More

Never again I would like to make you aware of a few events that happend when leasing our 2014 white Range Rover Evoque at Land Rover Larchmont at 1 E Main St, I would like to make you aware of a few events that happend when leasing our 2014 white Range Rover Evoque at Land Rover Larchmont at 1 E Main St, New Rochelle, NY 10801. My husband and I were in the market to lease a new luxury SUV crossover as the lease on our Nissan Rogue was maturing. My husband and I visited many luxury dealers such as BMW, Audi, and Mercedes. My husband and I were pleasantly surprised on what wonderful experiences we had with each car salesman in these different show rooms. The dealers were personable and quite knowledgeable of their vehicles. My husband had his heart set on the Range Rover Evoque and so we went back to our car salesman, John Rossi and made a leasing deal on a white 2014 Range Rover Evoque. On the day of the lease signing, Saturday, March 15th, we walked in and were told by John Rossi, "we need to complete this deal quickly because I am very busy". He aplogized in advance for his "bad mood" that he was just "busy". He would not elaborate on his schedule for the day, however, as clients we felt as if we were an inconvince to Mr. Rossi. We were rushed, handed the keys (with a broken Land Rover of Larchmont key chain) not shown the vehicle, and sent on our way. As a consumer of a 55,000 car, you can imagine how disappointed we were to be treated in this manner. As my husband drove home, he was looking for the climate control buttons that were INCLUDED in the leasing package that we had just signed, only to realize that the car we were given did not have the climate package. My husband quickly called John Rossi and his first response was "We can get you a new truck, but the price will go up". Mr. Rossi did not take the time to review the car or documents to notice that he had given us the wrong car, but felt it was appropriate to tell us that it would cost us more money to get the car we already singed papers for. We made it clear to Mr. Rossi that we will not pay more and immediately brought the car back to Land Rover of Larchmont. John Rossi also explained that it might take him a while to find us the exact car we had just leased and asked if we'd prefer another color, on which we replied no. He had the audacity to tell my husband that the price may go up because leasing deals change month to month. I don't think Mr. Rossi's busy day was merely a coincidence that Saturday. I feel he rushed us out knowing he had placed us in the wrong vehicle. At this point my husband would only deal with one of the sales managers, Randy DeMaio. Randy reassured my husband that they would find him his car as quicly as possible at the same exact price. Today, March 20th we went to pick up the correct vehicle. John Rossi showed us the car and procedded to say that "The car would be another .25 cents a month. I explained to John that we were reassured by Randy that the price would not change. We tried our best to explain to Mr. Rossi that the minuscule change in price was not the issue but about his bad business. I asked to speak with the sales manager, Randy DeMaio. Before I go into my encounter with Mr. Randy DeMaio, I would like all reviewers to know that dealing with this man was atrocious. When you think of the stereotypical sleazy used car salesman it is precisely Land Rover of Larchmont's very own sales manager, Randy DeMaio. When I proceeded to tell Randy DeMaio that I was leaving disappointed, his exact words to me were, "What's the problem now?" I began to explain to Randy DeMaio that we were disappointed with the service of such a reputable luxury car dealership and about the price change. Randy agreed to rectify the situation and came back and waved a $10 bill in my face, like a sleaze and said, "Here, you can take this or we can redo the paperwork". I explained to him that it wasn't about the cost, but it was the unprofessionalism, inconvenience, and feeling that we were in the wrong, and were shocked to the experience at such a high- end dealership. Anyway I took Randy's $10 ( even though you still owe me $20 more, Randy) and explained that we would never be back to Land Rover of Larchmont to lease again. Although my husband and I love our Range Rover Evoque it's a shame that we had to have such a negative experience with John Rossi and Randy DeMaio. I am still waiting for the "special key chains" John Rossi claims he had specially ordered for us when we returned the broken key chains, but I certainly won't hold my breath waiting for Mr. Rossi to keep his end of a deal. Jodi D. More

We bought a used Range Rover that had a couple of hiccups that revolved around the tires that came with it. Johann and the team at Land Rover went above and beyond by replacing brakes, tires and wheel bearin that revolved around the tires that came with it. Johann and the team at Land Rover went above and beyond by replacing brakes, tires and wheel bearings. They insured me a safe and reliable car and stood by the car they sold me. I am grateful for their integrity. More

They'll tell you anything to sell you a car. I got They'll tell you anything to sell you a car. I got Rear-ended and needed a new bumper and muffler. I didn't get my car back for over 2 months. They'll tell you anything to sell you a car. I got Rear-ended and needed a new bumper and muffler. I didn't get my car back for over 2 months. More