Land Rover New Rochelle

WORST EXPERIENCE EVER! Horrible!!! These people are the worse do not go to this place, they will waste your time. Went to sell my car, I got a offer and spoke to the salesp Horrible!!! These people are the worse do not go to this place, they will waste your time. Went to sell my car, I got a offer and spoke to the salesperson on Wednesday. Supposedly their corporate office gave them the value of my car. Drove in a hour of traffic from NJ to NY paid tolls and waited for the salesperson on friday at 10 am, got there sales person was late and when he did arrive he said that his manager cannot take the car because the Manager is not there and he went on Vacation till sunday. Why would they make me come on friday at 10am and knew he wasnt going to be there. I even received an email about confirmation of my appointment. Then on Tuesday I received a call from the sales person saying that his manager cannot take the car because they LOST MONEY on the other cars I sold them three months previously. So nothing but lies, if corporate gave an offer on my car why would the manager then say he cant take the car? Bottom Line, big company with morans running the stores, Unprofessional and a WASTE OF TIME. They may have AUTONATION on the name of the store but Management is no reflection of the company. A simple No we cannot buy your car instead of wasting my time. I can only say that probably buying a car is even a worse a experience. I even spoke to the manager on thursday and he knew I was coming on Friday at 10 am. Do not go to this store they will waste your time and Management even worse hiding behind a desk or office without the courtesy to talk in person. A xxxxxx can probably do a better job, just add Manager as his last name. More

Great Deal There was great customer service. Our sale's rep Jim was fantastic and helped us throughout the entire process and afterwards too. We highly recommen There was great customer service. Our sale's rep Jim was fantastic and helped us throughout the entire process and afterwards too. We highly recommend him for your Land Rover experience. More

Vulgar Display I would like to add that I signed a purchase agreement, signed an authorization for deposit, and an exporting agreement, along with insurance cards I would like to add that I signed a purchase agreement, signed an authorization for deposit, and an exporting agreement, along with insurance cards and a binder and was told at the last minute that the vehicle was unavailable and to call the sister store and buy the car from them. Huh?? Now the vehicle isn't available?? I called the sister store and was told by a sales manager at their sister store that the car was sold for more than a few days now?? Huh?? John Henesy confirmed the vehicle was available twice over the course of 30 emails and when I took a stand on why a previous insurance card was necessary, the vehicle ALL OF A SUDDEN was POOF, gone. Both these emails are verifiable to late afternoon Saturday, right before closing. During this process, I was ALSO told I needed a social security card because the purchase was over $10,000 dollars and that it was mandatory for Homeland Security to know?? Huh?? I questioned and corrected John Henesy about this make believe law ( really the Rico statute about cash purchases) along with some very personal information and this was never brought up again. This, of course, was mentioned over the phone and not in any email whatsoever. All in all, I provided more information then I was really comfortable with even after I stated to John Henesy of a previous experience, submitted and signed all of the information that was necessary, authorized a deposit to secure the vehicle, supposedly secured the vehicle and was denied the vehicle because I questioned John Henesy about unecessary additional documents I was being forced to submit. This is abhorently unjust and will be discussed with council. Is this complete incompetence at it's most glorious level or just a vulgar display of possible slander and profiling?? This is all documented. Don't buy from them unless your possibly willing to deal with this. Thanks More

New car sale experience Purchased a new vehicle with the help of Jim. Very helpful and straight to the point. He streamlined the process and was extremely professional. I cou Purchased a new vehicle with the help of Jim. Very helpful and straight to the point. He streamlined the process and was extremely professional. I couldn't ask for better help. More

Top shelf From the moment I walked in till the moment I picked up my new 2017 HDE Sport, Jim Raynor was the man. I felt like I was home in my living room with a From the moment I walked in till the moment I picked up my new 2017 HDE Sport, Jim Raynor was the man. I felt like I was home in my living room with a childhood body. Very informative and a true gentleman. I'm sure I'll be buying my next one there also. Thank again Jim. More

Excellent transaction. Very professional. Leased a 2016 Range Rover Sport. Our sales associate Jim was very pleasant and professional. He's knowledgeable and personable as well as patient. I w Leased a 2016 Range Rover Sport. Our sales associate Jim was very pleasant and professional. He's knowledgeable and personable as well as patient. I would highly recommend Jim and the dealership to friends and family. More

Friendly and Helpful Our experience with Jim was pleasant, friendly and comfortable. Jim was knowledgable and helpful. My husband and I had an overall pleasant, no pressur Our experience with Jim was pleasant, friendly and comfortable. Jim was knowledgable and helpful. My husband and I had an overall pleasant, no pressure experience. Hugh and Tilleris More

Excellent car buying experience. No stress Leased my 2016 Jaguar XF with Jim Raysor. Jim provided excellent customer service, was patient and answered all of my questions. Jim is extremely cour Leased my 2016 Jaguar XF with Jim Raysor. Jim provided excellent customer service, was patient and answered all of my questions. Jim is extremely courteous and knowledgable about the vehicle, options etc.and was very responsive to my emails and phone calls. He provided a pleasant and stress free car buying experience. I will not hesitate to refer friends and family to Jim and larchmont jaguar. More

Great and helpful My experience with Jim Raysor was a great one. He was helpful and informative, he always answered his emails and never pressured me. I would differ My experience with Jim Raysor was a great one. He was helpful and informative, he always answered his emails and never pressured me. I would differently get my next car there. More

My first Land Rover Welcoming and friendly dealership. I had the pleasure in dealing with Jim Raysor. No useless bustle, straight to the point. Once the sale was complete Welcoming and friendly dealership. I had the pleasure in dealing with Jim Raysor. No useless bustle, straight to the point. Once the sale was complete, Jim took the time to provide a complete and thorough review of the car's features. Great experience all around. More