Land Rover New Rochelle

Great and seamless experience! I had a great experience purchasing my Discovery Sport at this location. Everyone was very helpful and made the entire process seamless. They really w I had a great experience purchasing my Discovery Sport at this location. Everyone was very helpful and made the entire process seamless. They really work with you and try their best to help you with your purchase and getting into your dream car. More

Excellent Experience! I read through some of the reviews here but, have to say mine was absolutely exceptional. I submitted a request for pricing through their website, was I read through some of the reviews here but, have to say mine was absolutely exceptional. I submitted a request for pricing through their website, was promptly contacted by Leonard Curtis, who requested my desired configuration for a Velar, did his research and within 30 mins provided options. I visited the dealership the same afternoon, and while not all the options were still available when we arrived, the one we wanted was still available. We discussed my deal requirements, met with the Sales manager Jim and within 15 mins we were in agreement on a deal. we wanted Apple CarPlay installed on the Velar and Jim & team took care of this, though not able to install at delivery, they picked up my car from our home 30 miles away, had the feature installed and the car ready the same evening. Very professionally handled through the entire process. Lenny, new to the dealership was absolutely very knowledgeable of the vehicle, the process and saw to it that we were treated well from start to finish, all the while staying in communication with me. Jim personally assured us that he would take care of the Apple CarPlay installation and came through as promised. I would recommend dealing with these good people and recommend the dealership to anyone seeking to buy a JLR. More

Horrible Management All Need To Be Fired Service after the sale horrendous!!! No return calls for any issues. James Beban MANAGER says overworked🙄 Obviously NO ONE at this dealership cares Service after the sale horrendous!!! No return calls for any issues. James Beban MANAGER says overworked🙄 Obviously NO ONE at this dealership cares. 4 months with simple issues now a letter stating didn’t pay off the trade in car properly. Left 3 messages NO return calls. They will see when I call local tv stations. More

Good experience Had a good experience with the deal , got me the car I want for the price range I want and could work with, James Raysor made it work out. Picked up t Had a good experience with the deal , got me the car I want for the price range I want and could work with, James Raysor made it work out. Picked up the car within 24 hrs ,done deal and driving happy in my new car . Thanks James! More

Horrible Customer Service Very bad experience. I was set to visit the dealership on Friday at 12pm, only to find out at 11am that the car had not been transported from BMW Mt Very bad experience. I was set to visit the dealership on Friday at 12pm, only to find out at 11am that the car had not been transported from BMW Mt Kisco to Larchmont as agreed to with Marco. I’d been emailing him most of the week to arrange it. Then I spoke with James, he didn’t care much and tried to sell me on certifying the vehicle before I even got to the dealership. Then he told me because I didn’t put a deposit on the vehicle, they definitely weren’t transporting the vehicle to their dealership. Terrible service for such a luxury brand. More

Don't waste your time if you value it. I was shown very poor service when looking for a car that why I chose to look else where and it was worth it. It sells up scales vehicles with unprofe I was shown very poor service when looking for a car that why I chose to look else where and it was worth it. It sells up scales vehicles with unprofessional sale people. More

Forget about getting a response, let alone good service Just take my word for it after a year of dealing with this place. They couldnt care less about their customers, and my guess is it’s becuase they’re Just take my word for it after a year of dealing with this place. They couldnt care less about their customers, and my guess is it’s becuase they’re part of autonation and not an independent dealer. Never respond to messages, rarely answer the phone, and give you the run around on what should be straightforward questions. More

very satisfied customer I spent about 2-3 months looking for a range rover velar and jim was the 4th person I dealt with in regards to this car. Land rover glen cove gave me I spent about 2-3 months looking for a range rover velar and jim was the 4th person I dealt with in regards to this car. Land rover glen cove gave me a price that wasn't worth it and wouldn't budge when I tried to bring it down to a realistic price and then felt pressured on top of that, granted I understand its the nature of the business but I didn't appreciate how they were aggressive being my first time leasing a car. So a family friend in the neighborhood recommended me to jim. I told jim what I wanted and he gave me a price and even came down on the price to something very fair. Jim was responsive and quick in his response. He made it a seamless process for me and I had a very pleasant experience there. would recommend jim and go back for future business More

Horrible incompetent staff from the general manager on down! Purchased a Range Rover 6-26-2018 today is 9-18-18. still have no reg. Temp reg expired car parked but still making payments. Constantly leave message Purchased a Range Rover 6-26-2018 today is 9-18-18. still have no reg. Temp reg expired car parked but still making payments. Constantly leave messages. No one calls back. I have to ask receptionist to walk over and demand someone pick up phone. Spoke to general manager again today and same excuse. “ will take care of it”. Money is owed to me and still waiting on reimbursement for a screw up they made and I paid for. Rated them one star because there is nothing lower. the day I went to pick up vehicle it was hit on the side. Had to be fixed. Bank check I gave them for vehicle ended up in my package when I got home. Had to mail it back to them. Still waiting for reimbursement of overnight fee. Can’t make this up if I tried. It’s like a circus at this dealership. The only person I will give credit to is Pete. He returns my calls most of the time and attempts to get me answers from a place that’s obviously broken. More

Horrible purchasing experience I made a trip to this dealership from Staten Island, to purchase a pre-owned, Porsche Cayenne S. Upon arrival and inspection, I have noticed the truck I made a trip to this dealership from Staten Island, to purchase a pre-owned, Porsche Cayenne S. Upon arrival and inspection, I have noticed the truck had a big scratch on the tailgate, and damaged, front right side, fender and bumper. These things should have been mentioned, prior to my arrival. On top of all, I was not offered a ride back, even after this major inconvenience. Very bad experience, considering this is an Auto Nation group of dealerships. More