Land Rover Naperville - Service Center

I have gone to Patrick Jaguar for many years and have always had excellent service. The staff is friendly and helpful, especially Kristi and Ben, whom I deal with most of the time. The car is ready whe always had excellent service. The staff is friendly and helpful, especially Kristi and Ben, whom I deal with most of the time. The car is ready when promised and things are explained in an understanding manner. I have purchased 3 Jaguars over the years from 3 different dealerships and Patrick is definitely the best one around. More

While my experience with the personnel involved was very good I have some problems with the results of the work. When I arrived home I noticed some looseness in the trim panel on the drivers side door. I di good I have some problems with the results of the work. When I arrived home I noticed some looseness in the trim panel on the drivers side door. I did not have time to look into it then but when I returned to look several days later I found that the trim panel was not engaged on the pins that secure it to the door. Since my car was in for a headlight problem I do not know why there should have been any involvement with the trim panel of the drivers side door but I am sure this was not the way I brought the car in. This is why I marked down the quality of work and what lowered the score for overall experience. Otherwise, the service manager and other personnel were very plesant and knowledgeable. More

When we first got some very cold weather this past winter (single digits). I began hearing a rather loud rattle noise from the top of the dash. It went away in a 2 to 3 minutes (as soon as the car began to (single digits). I began hearing a rather loud rattle noise from the top of the dash. It went away in a 2 to 3 minutes (as soon as the car began to warm up) but was disturbingly loud until then. Late on a Saturday, less than 2 weeks before Christmas, when everyone in the world was frantically busy, I stopped by Patrick Land Rover to make an appointment. Given that it only happened very briefly and only when the car was extremely cold, I didn't expect much "It makes a noise, but it isn't doing it now." I thought I would make an appointment to leave it overnight so it could be checked out - and I wasn't expecting much (what could they do? You had to catch it just as it was starting up on a near zero morning to even hear it). Kristi listened to me carefully and noted that these cars (LR2) generally never have any bad rattles. He then began methodically thumping the car's dash. When he got to the bottom of the dash, there was a faint echo of the noise it had been making. He asked me if that was the sound, and said "that was it." He noted that it was a pretty unpleasant rattle and the he wouldn't like it either. He said that cars do make noises, but not that one. He then asked me if I could spare a half hour - I said sure, and he took the car back into service. It was done in less than a half hour, and I haven't heard the rattle since. Not even when we had subzero temperatures a few weeks later. Kristi said that there was a RF shield fastener that wasn't fully crimped down. Not a functional problem, but capable of making a lot of noise. This was late on a Saturday, just before Christmas - everyone was gracious, patient, polite, and best described as determined to make sure my car was perfect and that I was happy with it. An amazingly great car-repair experience! More

I had my car in for the same repair 3 time and was charge two time for the repair. It cost me time and money form work each time I had to bring my car in for repair. I paid over $4,000 for the repair, I fe two time for the repair. It cost me time and money form work each time I had to bring my car in for repair. I paid over $4,000 for the repair, I feel it should have been repair correctly the first time. Avery Berad More

Very Friendly, I pulled in and was out in less than an hour. New battery put in and was on my way. They also checked the car out and found a few things wrong and gave me options on getting it fixed in the hour. New battery put in and was on my way. They also checked the car out and found a few things wrong and gave me options on getting it fixed in the future. Will come back soon to have these items taken care of. Thank You.... More

Great experience. My Jag has 117,000 miles and runs great. I want it to continue like that and I feel Patrick Jag will help me greatly. Everyone was friendly, the service was fast, the facility immacul great. I want it to continue like that and I feel Patrick Jag will help me greatly. Everyone was friendly, the service was fast, the facility immaculate and they only fixed what had to be fixed, no sudden problems. More

The service was not that bad. The receptionist could be more friendly. She seemed irritated by customer's and did some sighs. Ben was good in Service however when my car was finished the check engine more friendly. She seemed irritated by customer's and did some sighs. Ben was good in Service however when my car was finished the check engine light was on! I went back to service and Ben was out at lunch. The other service person was not as good as Ben. He brought it to the service people and they couldn't even clear the code or state why it was on. Really!? It felt like they were rushing me out. I had already been there 4 hours for an 1.5 hour job. I could clear the code with no issues on my cheap OBDII scanner! I was disappointed that I was forced to leave with an engine light on due to them not really looking into it. That to me is just unacceptable. Even if they could clear the code, I received no explanation on why the code even showed up or what they did to resolve it! Just terrible. I'm now taking the trip to the Orland dealership for service. It's a shame as I've bought two Jaguars from you. More

I could not be more disappointed with the service provided. They told me that my 06 Jag with 32,000 miles needed a new rotor, ABS system, master cylinder maybe more cost of $6,000 or more. Not sure provided. They told me that my 06 Jag with 32,000 miles needed a new rotor, ABS system, master cylinder maybe more cost of $6,000 or more. Not sure it would be covered by warranty or be fixed. I told them to put my car back together – I then took it to a small shop who found the problem. It was a screw on the cable for the brake pedal that needed to be turned just 2 times to adjust it. Car works great total for parts ZERO, total for labor, I gave them $150.00 but they asked for $35.00. Prior to this I had taken my car in for an oil change – when I took it in AC was working, as I was driving out of the dealership I called to tell them AC wasn’t working –told to bring it back in two days. They said I must of hit something when parking –it happened when I picked it up and hadn’t parked the car yet – they said they would look in to it –it’s been months and I am still waiting for the service mgr to contact me. More