Land Rover Naperville - Service Center

Met Kevin, a customer service driver while attending a conference in Naperville. Kevin told me to have my vehicle serviced at Patrick Land Rover the next time my vehicle needed a service. Made an appointm conference in Naperville. Kevin told me to have my vehicle serviced at Patrick Land Rover the next time my vehicle needed a service. Made an appointment and drove 50 miles to the dealership. Ernie Bonilla the service manager was a great communicator. Charles Vyse the service technician made a video as he was inspecting my car, showing me all the items that required attention. A checklist was sent to me, allowing me to select all the repairs that i approved of. A loaner vehicle was provided. Two days later Kevin dropped off my vehicle which was detailed inside and out. This amazing experience occurred because Kevin approached me and indulged in a wonderful conversation about range rovers and the good service provided by Patrick Land Rover Thanks a lot Kevin, Ernie and Charles More

My Range Rover was serviced and I picked it up in January I am having issues again and had it towed there on 3/7/23. 2 WEEKS LATER 3/20/23 and still no response back from anyone regarding my vehicle. This is I am having issues again and had it towed there on 3/7/23. 2 WEEKS LATER 3/20/23 and still no response back from anyone regarding my vehicle. This is unacceptable on all levels. I left several VMs and 2 weeks later nothing. I have been on hold for over 6 minutes each time only to be transferred to a VM (I have recorded this as proof because it's hard to believe!!!) How is this acceptable!!!! I finally spoke to Ernie and he confirmed my truck is there but NO NOTES NOR NOTHING HAS BEEN DONE?? After 2 weeks. How does this even happen? More

Took in for service and a detail. When they pulled up I brought service advisor to my Range Rover Sport to show him some fresh damage that was done by the dealership. Service advisor When they pulled up I brought service advisor to my Range Rover Sport to show him some fresh damage that was done by the dealership. Service advisor took pictures and so did I and he said he would get back to me in a couple days. It’s been over a week and he’s not responding to my emails or calling me back. I will email one more time before I get in touch with my insurance company. Being a high end establishment this is definitely not how to treat your customers. More

Best Service and Sales Experience I always service my Range Rover at Land Rover Naperville. Their service is so good I drive down from Wisconsin to have my car serviced. Tony always ta I always service my Range Rover at Land Rover Naperville. Their service is so good I drive down from Wisconsin to have my car serviced. Tony always takes really good care of my car. Most recently I decided to trade my car in and buy a new one. Tony got me set up with a sales guy named Iman. I was so pleased with Iman’s knowledge, professionalism, and over all enthusiasm. I couldn’t ask for anything more. More

Great Service! The service department at Jaguar of Naperville far surpassed my expectations! I would highly recommend them. My service consultant, Tony Portuese, The service department at Jaguar of Naperville far surpassed my expectations! I would highly recommend them. My service consultant, Tony Portuese, promptly returned my phone calls and also return my vehicle in less than the time recommended. I am a 100% satisfied customer and would not go anywhere else for my service. More

Great Service! My vehicle was ready before the promised time. The service tech returned my calls promptly and communicated throughout the process. I received a comp My vehicle was ready before the promised time. The service tech returned my calls promptly and communicated throughout the process. I received a comparable rental vehicle while my car was in the shop. Very pleased with the service. More

Great service department. I brought two vehicles into the service department for tint work. Tony was awesome in getting me set up and the turn around was very fast. I had my ca I brought two vehicles into the service department for tint work. Tony was awesome in getting me set up and the turn around was very fast. I had my cars back the same day. Great work. More

Problems since first service visit I brought my Evoque in for ita first 10,000 mile service. I also requested to have mud flaps installed on the car. When I brought in the car the ser I brought my Evoque in for ita first 10,000 mile service. I also requested to have mud flaps installed on the car. When I brought in the car the service adviser knew what I was there for. I waited for the car, and the servie advisor came in and said everything was done. I asked what the amount owed for the part was, and he admitted that he messed up and the flaps were not installed. He advised they would order them and get them in 2-3 days and they would call me and pick up the car and install them. 3 days later, I received a call that they were in, when I asked the scheduler about picking up the car, she said they couldn't do it for a few weeks. I advised I would call back. Then a few days later the service reminder came on. I called and spoke with Christy the Service Manager and advised the situation. She apologized and scheduled a pick up to have the flaps and service light done. On the day of the supposed pick up an hour passed after the arranged time. I called and spoke with the scheduler, and she said nothing was in the system. I asked to speak with Christy, and was advised she was at lunch. Since then I have not heard from anyone from the service department. I advise to bring your car somewhere else, as they are untrustworthy and in my opinion incompetent. More

My first visit and found the service to be excellent. Matt greeted me warmly & was back to me quickly about the service needed for my vehicle. Pleasant waiting room and quick service, the servicing was q Matt greeted me warmly & was back to me quickly about the service needed for my vehicle. Pleasant waiting room and quick service, the servicing was quickly completed, car washed and I was back to my office in no time. Highly recommend! More

I went to start my car and it was dead. The Service I went to start my car and it was dead. The Service Dept. was very busy but Tony took time to speak to the tow truck driver four different times t I went to start my car and it was dead. The Service Dept. was very busy but Tony took time to speak to the tow truck driver four different times to help him get my car out of the garage and over to the dealership. The tow truck driver apparently didn't know what to do. They had it ready for me by the next day. I have never had anything but exceptional service from Patrick Jaguar. More