Land Rover Naperville

Great Experience I recrntly purchased a new RR Evoque. There were certain features I wanted on the car. The salesman (Steve) and te GM (Dan) both became involved and I recrntly purchased a new RR Evoque. There were certain features I wanted on the car. The salesman (Steve) and te GM (Dan) both became involved and worked together to get me what I wanted. While there were several to choose from at the dealership, these guys went above and beyond to find a vehicle with EVERYTHING I was looking /wanted . It would of been easy to ask me to sacrifice a feature or two but they didn’t GREAT CUSTOMER SERVICE More

Great experience Recently purchased a Jaguar and dealt with Bill Benjamin. Bill was wonderful, he was knowledgeable, thorough and professional. Highly recommend him an Recently purchased a Jaguar and dealt with Bill Benjamin. Bill was wonderful, he was knowledgeable, thorough and professional. Highly recommend him and the company. Technician, Christian came to our home and showed us how to use the electronics on the car. He was super knowledgeable, professional and patient with us. Highly recommend this company. More

Great !!! Hello, I purchased a Range Rover Evoque on 9/18/19. this Dealership and my sales rep Bill was wonderful to work with. They kept me informed every s Hello, I purchased a Range Rover Evoque on 9/18/19. this Dealership and my sales rep Bill was wonderful to work with. They kept me informed every step of the way and followed through with no surprises. I live in Minneapolis and needed to fly to O'hare to pick up my new Evoque -- they sent a limo to pick me up and take me to the dealership. Great customer service and a more than fair price. Highly recommend!!! More

Fast, Great, Experience Howard Breitrose, did sale through email and phone call. Everything was as it was supposed to be and as set. Was fast and to the point. Phillip and Ho Howard Breitrose, did sale through email and phone call. Everything was as it was supposed to be and as set. Was fast and to the point. Phillip and Howard did as I asked and we're very patient when I changed appointment. They were very understanding. I've never had any dealer experience this great as I did here. Thank you More

Buying a minivan for our growing family My wife and I had twins in February 2019 and have a 3 year old. Our beloved Jeep Cherokee limited became to small so we started to search for a miniva My wife and I had twins in February 2019 and have a 3 year old. Our beloved Jeep Cherokee limited became to small so we started to search for a minivan. We narrowed our search to a 2011 or newer VW Routan with very limited exterior color options. We choose the VW do to price and standard features. We were willing to travel for the right deal. I came upon this minivan on Jaguar Land Rover Naperville website. I emailed the dealership and received a call back right away! The receptionist answered a few questions and set me up with one of there salesman. His name is Chris Peterson and was an absolute pleasure to work with! He eagerly answered my questions and sent me more pictures of the van. I live 4.5 hours from the dealership and he informed me that since I was very interested in this van that they would hold it till I could drive down on Saturday even with out putting any deposit down. When my wife, 3 year, and I drove down, Chris stayed in touch with us so we would have his full attention when we got there. He greeted us at the door and showed us the van. We test drove it and liked it. As we worked out the price and paperwork, Chris had the van filled with gas so we wouldn't have to fill it ourselves! The dealership and Chris did a great job of taking care of us and even got my 3 year old a coloring book to keep her occupied. Chris Peterson was by far the best car salesman I have ever dealt with. He was not pushy, took his time with us, made sure we were happy with the van and even checked up with me to make sure we made the 4.5 hour drive back home safely!! If your in need of a vehicle I highly recommend Jaguar Land Rover Naperville as a dealership and ask for Chris Peterson! You will not be disappointed!!! Great job before, during and after the sale!! More

Nobody Cares After the Purchase Part II Leased a brand new Range Rover Sport and the front passenger seat controls broke within two months. The dealership was non-responsive when I initially Leased a brand new Range Rover Sport and the front passenger seat controls broke within two months. The dealership was non-responsive when I initially reached out for assistance. Not the customer service experience I hoped for. Wish I'd chosen a different Chicagoland Land Rover dealer. More

Nobody Cares After the Purchase I bought my wife a brand new 2019 Jaguar e-Pace in April 2019 and here we are in June and she still isn't driving it. It really sucks when you spend o I bought my wife a brand new 2019 Jaguar e-Pace in April 2019 and here we are in June and she still isn't driving it. It really sucks when you spend over $50K to buy your wife her 'dream car' and a month later she says she doesn't want it any more because the experience with the new car has been so bad. Multiple issues and nobody seems to care or respond. I wrote a letter to the general manager and the executive in charge of Sales operations and never even got a response. This is my 5th car from the Patrick Group - but probably my last unless something drastically changes and changes fast . More

Amazing Experience I found this dealership via Auto Trader while I was looking for a Tesla. With their easy to use online purchase option, I filled everything out and be I found this dealership via Auto Trader while I was looking for a Tesla. With their easy to use online purchase option, I filled everything out and began the process. I never went into the dealership, and did everything online. The next morning Phil called me. He wanted to thank me and go over all the details of the purchase. He was very professional, not pushy like normal car sales guys. He answered question after question I had and was very happy to assist me. In the end with some input from my spouse at home, I opted out of the Tesla and purchased a 2015 Mercedes GLK350. I live and work in downtown Chicago and these guys during 5 o’clock rush hour drove the car to me, I signed all of my docs in the car with the porter, Will, who brought the car to me, and off I went. I spent maybe 10 minutes with them in total. I’m so happy that I met these guys and will forever be a customer of this dealership. Thank you to Phil, Sam and Will. More

great experience Nick was a great salesman. He didn't push us and let me look and drive several cars. Wasn't pushy like some deals were at other places. He was also Nick was a great salesman. He didn't push us and let me look and drive several cars. Wasn't pushy like some deals were at other places. He was also very patient explaining the Land Rover and Apple car play features. More

Land Rover Naperville was such a Great Experience Land Rover Naperville was a terrific buying experience from top to bottom. I found their selection to be the best in the Chicagoland area. The staff Land Rover Naperville was a terrific buying experience from top to bottom. I found their selection to be the best in the Chicagoland area. The staff is friendly, knowledgeable, and very attentive. I was greeted by Sales Associate Jad and was later greeted and joined by General Sales Manager John Karoumi, both of whom were consummate professionals. There wasn't a question I had about the new Land Rover Discovery that Jad wasn't prepared to answer...his product knowledge was exceptional. This was my first experience buying at Land Rover Naperville, but I plan to be a customer for life. If you're in the market, I highly recommend them. Ask for Jad specifically...he was terrific to work with. More