Land Rover Naperville

Listening: Today's Art of Engaging Customers True listening still seems to be a lost art in many businesses still today. And it seems to be missing in many car dealerships today. I can assure y True listening still seems to be a lost art in many businesses still today. And it seems to be missing in many car dealerships today. I can assure you that it is not the case with Joe Quaranta and Howard Breitrose at Jaguar Land Rover Naperville. (Patrick Cars) I had been impressed with Ernie Bonilla in their service department when having some basic service completed on my 2018 Discovery. I had become frustrated by the change in service performance with the dealership where I purchased the Discovery. Joe Quaranta reached out to me because of my recent visit. He listened to what I had to say about upgrading to a Range Rover. Quite simply, he and Howard Breitrose not only fulfilled their earlier promises to me via email and phone calls, they both exceeded them in person. My Range Rover buying experience was honestly one of the best I have ever experienced in my 44 years of buying and leasing cars. My 3 hours spent in the dealership to finalize the purchase was efficient, productive and painless. This is all about trust, and the individuals that I have met at Jaguar Land Rover Naperville have earned my trust. Bruce Winterrowd More

Steve was an INCREDIBLE help with the car buying process! The entire process was quick and painless. We never felt pressured and felt well informed during the entire buying process. We will definitely be bac The entire process was quick and painless. We never felt pressured and felt well informed during the entire buying process. We will definitely be back for future purchases! More

Not an amazing experience - just ok. The sales people at this Jaguar are … Ok. The people who work in the service part (Ernie in particular) are fantastic. When you go to a Jaguar, BMW, M The sales people at this Jaguar are … Ok. The people who work in the service part (Ernie in particular) are fantastic. When you go to a Jaguar, BMW, Mercedes (any premium car dealership) you expect a premium experience. I've bought direct from Chevrolet dealerships up until now and I can tell you that the experience was not any different; nothing "extraordinary" about the experience at all. In fact, I left this dealership and woke up the next day with buyers remorse because the sales person didn't teach me anything about my new car and I was not comfortable with the purchase. I acclimated myself with the car and figured it out by myself. The car had some minor issues within the first 2 months (back up camera got water in it so had to be replaced and the headlight had a malfunction and also had to be replaced). Everything got taken care of thanks to Ernie in the service center and also Tommy the certified car manager. They made the sale and service portion of this MUCH better, were responsive to my requests and went above and beyond to get everything taken care of. More

Jeremiah Mandley is a big reason we are now driving our beautiful Range Rover Velar! His service was impeccable! He was knowledgeable, respectful and worked with us to make our visit to Naperville Land Rov beautiful Range Rover Velar! His service was impeccable! He was knowledgeable, respectful and worked with us to make our visit to Naperville Land Rover the last stop on our car shopping weekend! His follow up the days since and the customer service from finance to the product specialist has been beyond my expectations! I highly recommend this dealership, Jeremiah Mandley and this luxury brand! More

Nick was great. He was as excited as I was about my new car. He was very thorough with showing me all the bells and whistles car. He was very thorough with showing me all the bells and whistles More

I recently purchased a vehicle at this dealership and was extremely impressed with Bill Benjiamin. He did a wonderful job getting us the best deal. extremely impressed with Bill Benjiamin. He did a wonderful job getting us the best deal. More

Purchased Certified Pre Owned Jag XJL - Excellent Experience I did a lot of research on the model, options, and price. I was what I was looking for at Naperville Jaguar. The sales person, Jeremiah Mandley, wa I did a lot of research on the model, options, and price. I was what I was looking for at Naperville Jaguar. The sales person, Jeremiah Mandley, was professional and knowledgeable about the XJL. I had a long list of questions and if he did not know the answer, he got the correct answer for me. I have the car a couple of days and I am happy camper. I would highly recommend work with Jeremiah, at Jaguar of Naperville, IL. More

Excellent, Low Pressure Sales Experience I bought a 2017 Jaguar XE over the weekend. My salesperson, Howard B., was extremely easy to deal with. I felt absolutely no pressure to make a quic I bought a 2017 Jaguar XE over the weekend. My salesperson, Howard B., was extremely easy to deal with. I felt absolutely no pressure to make a quick decision and he was very patient with all my questions. I've bought Infiniti, BMW, and Mercedes in the past and this was by far the best experience I have ever had. The financing department was very low pressure about add ons and took the time to really walk through a number of financing/down payment scenarios. Anyone looking to get off the beaten path of BMW/Mercedes/Audi should strongly consider checking out this dealership. The car is awesome too. More

We recently leased a Discovery Sport HSE and are waiting for delivery.our Sale associate was Armand Gasbarro and we were both very pleased with the way he represented himself on behalf of Patrick LANDROVER. for delivery.our Sale associate was Armand Gasbarro and we were both very pleased with the way he represented himself on behalf of Patrick LANDROVER. Anyone who asks for him will be very pleased. More

Buyer beware. This dealership is unethical and uses scrupulous practice in business. They post false cars at ridiculously low prices to llure in buyers. Claim just sold and try to show you another car. scrupulous practice in business. They post false cars at ridiculously low prices to llure in buyers. Claim just sold and try to show you another car. Many other honest ethical dealerships dont waste your time or be scammed by them. When shopping for a 90k plus car you dont need childish games. They will waste your time. More