Land Rover Naperville

This is quite possibly the worst experience I have ever had at any dealership, regardless of the brand. On the way home from a 60 mile round trip, I heard a knocking sound from the engine. Once I arrived a had at any dealership, regardless of the brand. On the way home from a 60 mile round trip, I heard a knocking sound from the engine. Once I arrived at home, I decided to have my vehicle, a 2007 Jaguar X-Type towed to this dealership with the hope of preventing any further damage. I called the dealership and made an appointment for 9:30am the next day. I called the dealership first thing in the morning to confirm they had taken my car in and had everything they needed. My service advisor, Matt Herzog assured me they had everything they needed and told me they would call once they had the opportunity to diagnose the car. When 2:30pm in the afternoon came around and I still had not heard anything, I decided to stop by the dealership on my way home from my horse stables to try to get an update. Upon inquiring about my vehicle, I had noticed it had not moved from the parking space it was put in by the towing company the previous evening. Matt claimed he only had one “certified” Jaguar technician with a high level of experience on the X-type cars and was only comfortable letting him look at and diagnose the car. This technician was tied up on other things but he was still hoping to have the car looked at before the end of the day. Later that day I received a phone call from Matt stating “he ran out of daylight” and wasn't able to get to my car but would have it looked at first thing in the morning my this X-type expert technician. I had now lost an entire day. When 2:30 in the afternoon the next day (12/12/13) came around and I still had not heard a word about my vehicle, I again called Matt. Once again he explained they still did not have any answers and the “specialist” had once again been pulled away for other needs. At this time I explained my frustration with having a 9:30 am appointment on Wednesday and we had now been approaching two full days with no answers and no car. I told him I should have been informed the car wouldn't be looked at on my appointment time and if they were that busy, I could have taken the car to another dealership. Matt took a very condescending tone with me and said that wasn't the case and he would let me know something by that evening. About 5:30 pm that same evening, (12/12/13) I finally received the call from Matt to inform me “we were dealing with something major deep in the engine” but had no definitive answers. The “technician” basically turned the car on, heard the knock, turned it off and called it a “diagnosis”. No oil pressure test was performed, the oil was not drained to see if there was metal particulate, no compression test, nothing whatsoever. When I asked what next steps were, all I head was silence and an “I don’t know what to tell you”. When asked if it could be repaired, the reply was that it would cost $1300.00+ to tear down the motor for a full diagnosis at which time if the car was determined to be un-repairable, I would basically have a “$1300 bill and a car that was apart”. At no time did I get any answers, solutions or even so much as a suggestion as to what to do next. To add insult to injury, I was told there would be a $135.00 charge for the “diagnosis” which after “miscellaneous fees” and taxes came out to be $160.71. When including the towing charge, I have now spent $260.00+ and know nothing more than I did when the issue started and I have lost nearly 3 days. I had the car picked up from the Patrick dealership late Friday morning and taken to a very reputable import repair facility for a full diagnosis. To say I have been soured on Jaguar due to this experience is an understatement. As a business owner myself, I would never dream of treating a customer like this. I was never for a minute treated as anything more as a nuisance for hoping to have my 6 year old used car serviced by this dealership. Never once was I given any consideration as a possible future Jaguar buyer, new or used, even though my car was approaching 100,000 miles and I was seriously in the market. Perhaps it was because I looked a bit disheveled when I came into the dealership from my horse stables or maybe it was that this car had little perceived value in the eyes of this service department. Regardless of the reason, I can assure you it won’t happen again because I will never give Jaguar another opportunity to win or lose my business. More

My overall experience with Patrick Jaguar when getting my 70000 service work was a very good experience. Matt was pleasant and explained thoroughly what needed to be done. He was also helpful in making sure 70000 service work was a very good experience. Matt was pleasant and explained thoroughly what needed to be done. He was also helpful in making sure everything that was covered under warranty was charged to Jaguar. More

I phoned Patrick Land Rover prior to confirm if they'd honor the Land Rover deal identified on the website. I has spent a significant amount of time at another Land Rover Dealer the day prior and they'd honor the Land Rover deal identified on the website. I has spent a significant amount of time at another Land Rover Dealer the day prior and left in utter disappointment. When I phoned I spoke to Jack and he explained that he had the car I was seeking in stock. I arrived, the car was waiting for my test drive. I was completely ecstatic that Jack had delivered on what he promised over the phone. Shortly after the test drive I was driving away in the vehicle I asked for at a price I was expecting. Jack and the rest of the staff at Patrick Land Rover made my car buying experience quick, painless and gratifying. I'll definitely return for my future purchases! Thank you Jack and Patrick Land Rover! More

Jack Gifford made the decision to purchase easy. No high pressure sales pitch. We really appreciate working with a professional and walked away feeling we received a fair price for a great LR. This was th pressure sales pitch. We really appreciate working with a professional and walked away feeling we received a fair price for a great LR. This was the best experience I have had purchasing a vehicle. You will gain my business in the future. Thanks again More

I was in the market to upgrade my wife's LR3 to an LR4 and I had met Jack on a few previous stops at this dealership. Unknown to him, I saw how he treated other customers that stopped in and thought LR4 and I had met Jack on a few previous stops at this dealership. Unknown to him, I saw how he treated other customers that stopped in and thought he would be great to work with. I contacted him by phone and discussed several options and then came in and worked with Daniel to finish things up. I appreciated their help and I would work with both of them again. More

Upon entering we were quickly greeted by the used car sales manager. We appreciated the immediate attention without the high pressure. He then introduced us to Phil. We were dealing with a great loss in sales manager. We appreciated the immediate attention without the high pressure. He then introduced us to Phil. We were dealing with a great loss in our family but needed to handle this new car purchase at an unpleasant time. With that being said, they were kind and businesslike with no "car salesman" attitude. We left knowing our car and have received follow up phone calls to see if we needed additional assistance. The entire process was the best experience we have had to date. More

JACK GIFFORD WAS OUR SALESPERSON , WE TOLD HIM WHAT WE WERE LOOKING FOR , HE FOUND A BEAUTIFUL CAR FOR US. HE WENT OVER EVERYTHING ABOUT THE CAR AND ANY QUESTIONS THAT WE HAD . HE WAS A GREAT SALESMAN . T WERE LOOKING FOR , HE FOUND A BEAUTIFUL CAR FOR US. HE WENT OVER EVERYTHING ABOUT THE CAR AND ANY QUESTIONS THAT WE HAD . HE WAS A GREAT SALESMAN . THE DEALERSHIP INSIDE WAS NICE AND PLEASANT , WE ARE VERY HAPPY WITH OUR PURCHASE ! More

Being an avid car enthusiast, when it came time to move to a different level of vehicle that went beyond my 2003 Mustang Cobra, my "boy racer" 2006 Acura RSX and the project cars, I whittled the list down to a different level of vehicle that went beyond my 2003 Mustang Cobra, my "boy racer" 2006 Acura RSX and the project cars, I whittled the list down to three contenders. The 2011 Jaguar XKR-175 was the most expensive of the three, but of the many dealerships I've dealt with while making up my mind with other brands, Jaguar people and Patrick in particular really played a key role in making the right decision. Being a younger buyer and looking at six-figure automobiles, the competition had a tendency to just shine me on even if I was looking at the Nissan GTR where I vowed never to buy a Nissan in my lifetime after that experience. Growing up in Chicago, but living half the time in Scottsdale, the Patrick name was always well known. I just pulled it from memory when Scottsdale Jaguar wouldn't work with me on some things and immediately I was taken care of. It was worth it for me to ship the car from Illinois to Arizona if someone treated me right... More

My husband and I received excelllent service at this dealership and Steve Miller really stood out as a great salesperson. He was very knowledgeable about the vehicles and had alot of patience with us s dealership and Steve Miller really stood out as a great salesperson. He was very knowledgeable about the vehicles and had alot of patience with us since we had to bring an overtired, fussy toddler with us. He was very kind in helping our toddler have a nice experience too; he gave him snacks and a toy land rover to match his mommy and daddy's new car. We purchased new LR4 and felt that we were given a great price and had an overall great experience. In addition, our weather mats were given to us complimentary and the dealership was able to provide a better APR than our bank. I would highly recommend this dealership and Steve Miller. More

Service dept did a great job, had a problem over the weekend called an on Monday early and they got me right in and got the vehicle back in service the very same day. Great service and very nice c weekend called an on Monday early and they got me right in and got the vehicle back in service the very same day. Great service and very nice conclusion. Well done to their service crew! More