Land Rover Naperville

We are definitely going to be repeat customers! Came here looking for the RR Evoque. We were greeted by Howard who helped show us the new evoque and helped explain its capabilities. Howard was qui Came here looking for the RR Evoque. We were greeted by Howard who helped show us the new evoque and helped explain its capabilities. Howard was quick to arrange a test drive and demonstrate the vehicle's capability in snow. We were sold. However, we were torn between the Evoque and BMW X4 so we asked Howard for some time to ponder over the decision over coffee. He was very patient and pleasant personality to deal with and sure enough we came back to get the new Evoque! Howard was also very helpful after the sale to walk through the car's systems before we drove off the lot and offered to help anytime if we couldn't figure something out. Overall 5 stars! We are going to be back in a few years for perhaps a larger RR! More

Pleasantly Surprised I purchased my first Jaguar from this dealrship and worked with Kevin. As a woman you do not always get taken seriously when buying a vehicle. I hav I purchased my first Jaguar from this dealrship and worked with Kevin. As a woman you do not always get taken seriously when buying a vehicle. I have often been ignored by the salesperson when buying a car for myself, they always spoke toward my husband. This was not the case at Jaguar Land Rover of Naperville. Kevin was very professional, spoke directly to me and when I went back by myself to purchase the XF he was very helpful and the process when quickly and smoothly. I was a little nervous buying a Jaguar as I have always driven Mercedes. After a few weeks, I can confidently say I am glad I made the change to Jaguar. Kevin has also had excellent follow up since my purchase. More

Jan Purchase of LR2 I had a great experience with this dealership. I came in wanting to look at an LR@ as to compare it to some of the other models I was looking at. Af I had a great experience with this dealership. I came in wanting to look at an LR@ as to compare it to some of the other models I was looking at. After test driving one and seeing one with the options I wanted, I pulled the trigger. There was very little haggling and drove away with the car that afternoon. I never felt any pressure. More

Delightful Car Buying Experience My Salesman, Chris Peterson was experienced and knowledgeable and ushered me through the car buying process without a hitch. While traveling I stoppe My Salesman, Chris Peterson was experienced and knowledgeable and ushered me through the car buying process without a hitch. While traveling I stopped into this dealership and test drove the new F-Type. Chris Peterson answered all my questions and I called him upon my return home. I arranged the purchase over the phone. Although there are dealers closer to home, I flew to Naperville to buy my car from this sales person and dealership. I recommend Chris and Patrick Jaguar Land Rover without reservation. More

Never Followed Through their part of the business I recently bought a used car witrh them. We agreed that i get a title change on the car through the Expedited Title Service. According to the Expedite I recently bought a used car witrh them. We agreed that i get a title change on the car through the Expedited Title Service. According to the Expedited Title Service in Illiniois, requests submitted by 12 p.m. will be shipped UPS that day or available for pickup that day in the Springfield facility. Requests submitted after 12 p.m. will be shipped UPS the next business day or available for pickup the next business day in the Springfield facility. These guys never followed through their part of the deal. They never gave me reason (s) why they could not do the Expedited Title Service as agreed upon. It was a bad business when they cannot follow through with their own words. I will never trust to do business with them. More

Range Rover Evoque Great experience, Kevin was very helpful, friendly and professional. I love my new car, low mileage for great price. Highly recommend this dealership. Great experience, Kevin was very helpful, friendly and professional. I love my new car, low mileage for great price. Highly recommend this dealership. Thank you. More

First Range Rover I just purchased a new Evoque! I test drove this car at the Rolex Equestrian show in Kentucky and was very impressed with the craftsmanship and versat I just purchased a new Evoque! I test drove this car at the Rolex Equestrian show in Kentucky and was very impressed with the craftsmanship and versatility! Kevin Kesick did a fantastic job with the sale and the No Hastle close with paper work was refreshing. More

Great to work with They made the transaction easy and smooth. They were very professional and a pleasure to work with. They offered the obligatory extended warranties an They made the transaction easy and smooth. They were very professional and a pleasure to work with. They offered the obligatory extended warranties and protection packages but it was a soft sell without pressure. I do not typically buy these but others might find these valuable and want it presented to them. I received follow up calls and emails to answer any questions I had with my new vehicle. I had some questions so I was happy for the follow up. The gentleman I worked with was very helpful and knowledgeable. He was available throughout the process to answer my questions. I would highly recommend the dealership to friends and family. More

Excellent Experience (Ask for Phillip) I highly recommend this dealership, I worked with Phillip Merza to buy the 2014 Range Sport. Great salesman, very knowledgeable and very helpful even I highly recommend this dealership, I worked with Phillip Merza to buy the 2014 Range Sport. Great salesman, very knowledgeable and very helpful even though I came near closing time. The process was smooth, professional and easy. More

Just an Annoyed customer......... Spoke with a salesman from this dealership last Wed at which point he says he wants a 3000 dollar " non-refundable" deposit so I told him I am willing Spoke with a salesman from this dealership last Wed at which point he says he wants a 3000 dollar " non-refundable" deposit so I told him I am willing to leave a deposit but being that it was a non refunable deposit I'd give you a 1500 dollar deposit because if I lost a 1500 deposit I could sleep at night but a 3000 deposit would really not sit well with me, so as I waited for this particular salesman to respond, who did respond last night saying that my 1500 deposit should be fine and that he'd send me the credit card form this morning but didn't get it to me untill about 20 min ago at which point I try to print it out but apparently he sends me some nonsense form (if you could call it a form) that doesn't print out so I write him back stating that what he sent doesn't print out and that he'd send a new form (wasting more of my time) with a note that said "so I was off on Sat and out of town" ( but was at work on Wed when I originaly spoke with him) AHHHH, I'm done with my rant. Very unhappy cutomer!!! More