Land Rover Naperville

Land Rover Naperville responded

Thank you for bringing your concerns to our attention. We take accusations like this very seriously, as our goal is always to provide an honest and transparent experience for our customers. Please know that our Certified Pre-Owned (CPO) vehicles undergo rigorous inspections to meet manufacturer standards, and we strive to uphold the highest level of integrity in every transaction. If you believe there has been a misunderstanding or issue with your experience, we encourage you to reach out to us directly at customerservice@patrickcars.com so we can address your concerns promptly and appropriately.

Elliottjm responded

I have, indeed, reached out to the Patrick Dealer Group directly. I went back and forth with Enzo Costa and Joe Quaranta from April 2024-December 2024. We actually reached a settlement agreement, as I tried to give the Patrick Dealer Group every opportunity to correct the fraudulent sale. After being strung along for months, waiting to finalize our agreement, the terms that were agreed upon between Enzo and I were changed by Patrick. I was then given a 5 hour window to sign and return all of the paperwork and contract that was sent to my home, which included releases for Patrick, non-disclosure statements, extra charges, etc. It was a take it or leave it, one sided, no questions asked demand from Patrick. I was being refused a private inspection of the vehicle that I was getting in return or even the ability to visually see it. I tried, several times, to get ahold of Enzo or Joe to discuss, to no avail. I then received an email from Joe, at the alleged advice of Patrick’s attorney, which simply rescinded our agreement with no explanation or conversation. Joe directed me to contact Patrick’s attorney directly with any questions, by email only. Joe refused to even give me the attorneys phone number. Both me and my attorney contacted Patrick’s attorney. It took Patrick’s attorney more than a day to finally respond, and only to my attorney. Patrick’s attorney was extremely rude and also refused any explanation, conversation or discussion. He simply told my attorney that Patrick rescinded. When my attorney told him that I would obviously now need to take legal action, he replied.”Do what you gotta do.” I have all of the original documents that clearly show that the Patrick Dealer Group purchased the vehicle that they sold to us at an announced auction, with severe structural damage and then turned around and sold the same vehicle to us as “Certified” with no damage or accidents. I also have the service records that show we brought the vehicle back to the Patrick Dealer Group within a year complaining of the very issues that were due to a vehicle having severe structural damage. Enzo is fully aware that I have all of these documents. I’m happy to post them all if you like. The Patrick Dealer Group clearly does not stand behind their sales, or even their own agreements. The Patrick Dealer Group deceives their customers and puts their lives at risk to make a profit. I regret that I have bought 4 vehicles from such a dishonest dealership. # “The Patrick Promise.”

Land Rover Naperville responded

Thank you for your detailed feedback. We’re sorry to hear about your experience and take your concerns seriously. We’d like to better understand the issues you encountered and address them. Please reach out directly at customerservice@patrickcars.com so we can work to make things right.

Steveg responded

Update! Zero reply to my email. Doesn’t surprise me, why bother replying at all on here? So it looks like they are working to help. Again- go to these guys at your own risk. What a nightmare.

Land Rover Naperville responded

On behalf of The Patrick Dealer Group Customer Relations Team, we would like to apologize that your experience wasn’t a positive one. We appreciate your feedback! It helps us understand areas in our business that needs improvement. We would like the opportunity to research your visit along with our management team at Jaguar Land Rover Naperville, however your online review profile isn’t providing enough information. We would appreciate it if you would email customerservice@patrickcars.com with your full name, date of visit, originating reason for your visit, email or best number of contact so our team can fully understand what happened. We thank you for your time!

Mehdi responded

Your apology and kind words are appreciated, but your actions and the way you treat a customer after you complete the sale is a whole different story. I contacted you guys multiple times all the way up to the main corner office in Schaumburg and got nothing. Your rude and obnoxious GM was just that and he was there when I bought the car. I complained to RR USA, they sent me to Hinsdale RR. They took care of the issue and didn't charge me a dime. If you are really interested in knowing who I am, I bought a full size 2022 on December 18th, 2021. Patrick Promise is a Joke.

Land Rover Naperville responded

Land Rover Naperville would like to thank you for the time you’ve taken to provide us feedback and for the 5 Star Review! Customer feedback motivates us to improve the customer experience and our processes! we are delighted to hear that Ernie, Kevin and Charles went above and beyond to earn your trust and find you the car you wanted. We hope to work with you again. -Patrick Dealer Group Customer Relations Team

Land Rover Naperville responded

On behalf of The Patrick Dealer Group Customer Relations Team, we would like to apologize that your experience wasn’t a positive one. We appreciate your feedback! It helps us understand areas in our business that needs improvement. We would like the opportunity to research your visit along with our management team at Jaguar Land Rover Naperville, however your online review profile isn’t providing enough information. We would appreciate it if you would email customerservice@patrickcars.com with your full name, date of visit, originating reason for your visit, email or best number of contact so our can fully understand what happened.

Land Rover Naperville responded

We are reaching out to apologize for your unpleasant experience. It is disappointing to hear when we are striving to dedicate ourselves in making the sales experience for every customer an enjoyable one. We appreciate the feedback and will make sure our sales manager is aware of your experience if you didn’t have a chance to talk with him during your visit. If you wish to provide further feedback, please feel free to contact us at customerservice@patrickcars.com and provide us your full name, date of visit and best method of contact (if you wish to be contacted)

Land Rover Naperville responded

On behalf of The Patrick Dealer Group Customer Relations Team, we would like to apologize that your experience wasn’t a positive one. We appreciate your feedback! It helps us understand areas in our business that needs improvement. We would like the opportunity to research your visit along with our management team at Jaguar Land Rover Naperville, however your online review profile isn’t providing enough information. We would appreciate it if you would email customerservice@patrickcars.com with your full name, date of visit, originating reason for your visit, email or best number of contact so our can fully understand what happened. We thank you for your time! -The Patrick Dealer Group Customer Relations Team

Land Rover Naperville responded

We are reaching out to apologize for your unpleasant experience. It is disappointing to hear that your visit and ownership didn’t result in a positive experience. Customer feedback is an important resource for improving and addressing the needs and wants of our customers. Our team is determined and dedicated in making the sales experience for every customer enjoyable and satisfying. Although we realize your time is valuable, our team would like the opportunity to further research your experience. Unfortunately online review profiles don’t provide us enough information for our research so if you would email customerservice@patrickcars.com with your full name, date of visit or call , an email address or best number of contact it would be helpful.

Land Rover Naperville responded

We are reaching out to apologize for your unpleasant experience. It is disappointing to hear when we are striving to dedicate ourselves in making the service experience for every customer an enjoyable one. We appreciate the feedback and will make sure our service manager is aware of your experience if you didn’t have a chance to talk with him during your visit. If you wish to provide further feedback, please feel free to contact us at customerservice@patrickcars.com and provide us your full name, date of visit and best method of contact (if you wish to be contacted)

Land Rover Naperville responded

Thank you for the review. The Patrick Dealer Group Customer Relations Team is thrilled to hear such great feedback! Customer satisfaction is always our top priority. We hope to work with you again in the future!