Land Rover Mt. Kisco - Service Center

Responsive, easy to deal with, polite Would definitely go there again in case of emergency and for maintenance go there again in case of emergency and for maintenance More

The majority of staff is friendly. However the mechanics are terrible. Twice I brought my car in for work and twice I had to return because it was not done correctly. They also missed However the mechanics are terrible. Twice I brought my car in for work and twice I had to return because it was not done correctly. They also missed a coolant leak, when I specifically ask for that to be checked. The leak was discovered at the Manhattan dealership a few weeks later. The hood which twice I brought there to be fixed still takes multiple attempts to close correctly. At this point I give up. More

Would not go anywhere else! Customer service is a 10/10! Jeffrey in particular is very attentive to detail/responsive to questions. Thank you! Customer service is a 10/10! Jeffrey in particular is very attentive to detail/responsive to questions. Thank you! More

Always clean, friendly, timely and helpful. Don't force me to write more words now Don't force me to write more words now More

My car was taken in for service and handled so well, especially that I had multiple things I wanted looked at. Jeffrey was so helpful and went above and beyond to ensure everything was in place. especially that I had multiple things I wanted looked at. Jeffrey was so helpful and went above and beyond to ensure everything was in place. More

I've now had multiple great experiences with Jay and Jeffrey at the Mount Kisco location. Easily my best team experience in the 10 years I've owned a RR. Consistently going over and beyond with communic Jeffrey at the Mount Kisco location. Easily my best team experience in the 10 years I've owned a RR. Consistently going over and beyond with communication, detailing, and loaners as my car gets worked on. 10 out of 10! More

3 Strikes. I'm not one to leave negative reviews but after multiple negative experiences here we are. First off, let me say the sales reps are great but once I'm not one to leave negative reviews but after multiple negative experiences here we are. First off, let me say the sales reps are great but once you have your car, good luck with service. This is my first Land Rover and maybe I'm spoiled by previous dealerships from other brands but I have been less than impressed and expected much more from a "high end brand". First, I called to order roof rails for my car - the service rep told me to call back on Monday. I did - got voicemail, left a message expressing my desire to purchase them and what kind, etc. No one ever called me back. I tried again - Nada. No big deal I saved hundreds of dollars going with a OEM part ordered online vs. the dealership so win for me, I only mention for color with everything else. Second, I got an email that my car was due for service 6 months in so asked a friend to help me drop it at the dealership for service (note: I work full time so can only really make the Saturday appointments work and those hours are limited since they don't offer a courtesy rental/vehicle - which isn't great). After dropping the car and leaving they called me hours later to say the car didn't need service and it only needs to be seen once/year but the email must have been set up to the previous owner (it wasn't it literally said 6 months in, time for service) so that was inconvenient but again, oh well. Third, I dropped the car off for service at a year in and the team did the NYS inspection but forgot to change the sticker. I couldn't get back before they closed and so had to wait until I could go again during their Saturday hours. Fourth, I go to get the sticker (re: above) and they say no problem they'll just have to bring the car in to scan it if I can wait in the reception. 30 minutes later, I asked what was going on and was told it'd be another 30 - the car had been sent to the maintenance site at another location (without any mention). An hour and a half later the car was brought back just for a sticker. There was zero communication that the sticker would take that long or that the car would be sent offsite leaving me no option. Overall, these are expensive cars and I expected much better from the service. Next time you look at buying a car take a minute to talk to the customers waiting in the service section. There's no communication from anyone and the cost is insane. More

This Dealership is beyond excellent! The moment that you walk in the door , everyone is there to assist . The service team is fantastic, Jay the manager is phenomenal and always always The moment that you walk in the door , everyone is there to assist . The service team is fantastic, Jay the manager is phenomenal and always always goes above and beyond to provide top class service , Jeffery is excellent and communicates every step of the way. Brittany the financial manager is amazing and also goes above and beyond to assist as well. I will continue to say that this Dealership is exemplary at providing service !! Thank you all so so much ! More

Excellent service! Very easy to schedule the service and they have nice lounge area to wait. Very easy to schedule the service and they have nice lounge area to wait. More

Easy to schedule, regular feedback about issues encountered and progress resolving them, on time delivery encountered and progress resolving them, on time delivery More