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Land Rover Mt. Kisco - Service Center
Mt. Kisco, NY
125 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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125 Reviews of Land Rover Mt. Kisco - Service Center
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October 19, 2024
Horrible experience here. I would not recommend. The service department is the worst that I’ve ever dealt with. The GM never returned my calls. I was told I needed new breaks I would not recommend. The service department is the worst that I’ve ever dealt with. The GM never returned my calls. I was told I needed new breaks that were going to cost $4000 for front and rear. I went to the Darien dealership for a second opinion and was told my breaks were fine! I had to recently bring my car back in because there was another electrical issue where my car wouldn’t start and Diego from the service department was demeaning. They weren’t returning my calls. My husband had to physically go in to speak to them. Terrible experience from the service manager to the GM. More
by JD
Employees Worked With
Diego, Haidi
June 19, 2024
Buyers beware - Stay away. .. We bought an Evoque from them for my wife. It was in the shop for over two months. Never offerd her a loaner. They do not know what they are doing .. We bought an Evoque from them for my wife. It was in the shop for over two months. Never offerd her a loaner. They do not know what they are doing regarding repairs apparently. My wife broke down two times after they fixed the car, twice, and had to be towed. Then, I find out they charged my credit card they had from the first repair, (unauthorized mind you), for the same charge my wife wrote a check out for already and now I am having to dispute the charge with my credit card company. The best is that what it went in for the first time, still is not fixed! More
by Ray
Employees Worked With
Jonathan, Jason
May 27, 2024
Our family has been a customer of Land Rover Mt Kisco since we moved to New York in the fall of 2000. Over the last 24 years we have purchased 5 vehicles from the dealership and had 7 serviced. Including since we moved to New York in the fall of 2000. Over the last 24 years we have purchased 5 vehicles from the dealership and had 7 serviced. Including our most recent purchase and latest service, we could not be more pleased with the team at Land Rover Mt Kisco. Jenifer Artzt in sales, Sundos, Jonathan and Jeffrey in service have all been great to work with. They really care. It’s a popular myth that Land Rovers require an extraordinary amount of service. That’s never been the case for us. But what has been extraordinary is the consistency of the experience. First class! More
by dffany
Employees Worked With
Sundos, Jonathan, Jeffrey, Jennifer
May 14, 2024
My Range Rover Sport had performed exactly as expected for the first 3 years of ownership....until a simple oil change/maintenance visit in November 2023 turned in to a 6 month/7 return trip nightmare to for the first 3 years of ownership....until a simple oil change/maintenance visit in November 2023 turned in to a 6 month/7 return trip nightmare to the service department. New break pads were included in that November service. Even though the pads did not yet require replacement, they were updated anyway, which I thought was great. Since then, my brakes have been squeaking extensively every time the vehicle comes to a stop. Many trips back, many days without a car, many affirmations that the breaks have been fixed, yet no improvement. Finally on this last visit I was told by Jonathan that all Range Rovers have squeaky brakes, it's part of the manufacturing that helps stop heavier vehicles, and there was nothing they could do to fix it!! I found it hard to believe that all Range Rover owners would accept squeaking breaks to the extent that school bus drivers get jealous ;)! I'm not sure if it's the absurd explanation from the service manager, the general lack of communication from the service manager and team as my car spent over 20 days at the shop in total, or the complete indifference from the General Manager, Hadi (1 email, 1 voicemail and 1 message left with the receptionist -- all un-returned) that is more unacceptable to me. Long story short, I took it elsewhere and it was fixed within an hour. Land Rover Mt. Kisco sells $100,000 cars and offers .10 cent service....just awful. More
by jmetzger
Employees Worked With
Jeffrey Urbina, Jonathan, Hadi Hamwi
May 09, 2024
I have been a LR customer since 1991 and have moved my residence recently. Very fortunate to be working with Mt Kisko dealership. Their staff is outstanding. And special nod to my CSR Jeffery Urbina. residence recently. Very fortunate to be working with Mt Kisko dealership. Their staff is outstanding. And special nod to my CSR Jeffery Urbina. More
by KhanZada
Employees Worked With
Jefferey Urbina
April 12, 2024
This dealership’s service department was very thorough, accommodating and lovely to work with. They did great work on my Range Rover, met all my request and were very quick and professional! accommodating and lovely to work with. They did great work on my Range Rover, met all my request and were very quick and professional! More
by Selias
Employees Worked With
Jeffrey
