Land Rover Lynnwood

Thank you for listening to us and presenting all options. We were able to get the car we wanted and stay in budget. Roy thank you for your kindness and professionalism. We were able to get the car we wanted and stay in budget. Roy thank you for your kindness and professionalism. More

Professional work, well done. I traveled from Olympia. The car was waiting to be test driven. It had been washed and was clean. The next day I arrived with the check, the paperwork was ready and available The car was waiting to be test driven. It had been washed and was clean. The next day I arrived with the check, the paperwork was ready and available. Great work by all. More

Alexei made the experience very easy by answering all our questions and alleviated all our concerns through his open communication and thoroughness. I would recommend Jaguar Land Rover Lynnwood without hesit questions and alleviated all our concerns through his open communication and thoroughness. I would recommend Jaguar Land Rover Lynnwood without hesitation and will be checking their available stock before any future purchases. More

Service Department was 'Excellent' clean environment. My advisor Gabe Acevedo was very pleasant and courteous, and my repairs were done promptly and with no surprises. advisor Gabe Acevedo was very pleasant and courteous, and my repairs were done promptly and with no surprises. More

Experience was just OK. Nothing glaringly awful, just not as good as expected when dealing with such a high-end dealership. Everyone was friendly and polite, but fell short of being especially helpful or kno as good as expected when dealing with such a high-end dealership. Everyone was friendly and polite, but fell short of being especially helpful or knowledgeable. Generally speaking, there were several details missed along the way that could have made the experience much more pleasant and smooth. For example, it was not mentioned that a personal check would delay delivery of the vehicle by up to 10 business days while the check cleared, until we were on our way to sign paperwork. In our experience, that's pretty unusual. The salesperson first pushed the option of running a credit check to "ensure that if your check bounces you can cover financing the total amount". We thought that was also very unusual, as did our Credit Union, who offered to verify our account funds instead, but that option was not allowed by the dealership. Apparently, the only acceptable option in our situation was obtaining a cashier's check. This series of events made the entire experience unnecessarily stressful and delayed delivery of the vehicle, all of which could have been avoided if that information was made available sooner. It was also unusual in our experience for a dealership to not release the vehicle until receiving the physical check from the bank. Even our credit union, who deals with thousands of dealerships, thought this was very odd, as most dealerships will release the vehicle once they receive the down payment and verification that the check shipped with FedEx. As a result, we waited several days to take delivery. When signing paperwork, we had several questions about portions of the various forms and contracts we were required to sign that the finance person was either not able to answer, or they gave us answers like "well nobody ever asks about that". That was unsettling, to say the least. We were able to research that information on our own and find acceptable answers, but we should not have needed to do that. We're not vehicle contract experts, but we expect someone working at a dealership in the fiance department to be one. In conclusion, we will likely never do business with this dealership again, in any capacity. We just did not feel like we were treated professionally by people who should have experience and knowledge about their business. More

Service Department is fantastic! Sabrina was great for getting me scheduled quickly! Nadia was extremely kind and helpful. Service department was friendly, timely, and overall very professional. Sales de getting me scheduled quickly! Nadia was extremely kind and helpful. Service department was friendly, timely, and overall very professional. Sales department is a different story. It felt like was an annoyance rather than a customer. I have to move out of CONUS and need to sell my Rover. I wanted to see how much you would give me for my vehicle. Offer was extremely low (7k below Carvanna and Carmax), and wasn’t firm because I could not get rid of the car same day. I was told there was a possibility of getting more when I was ready to sell. I need my car for 3 more weeks until movers arrive. Definitely not the way to get/maintain customers. Service center is the only saving grace for this review. More

This is the 3rd service I have with you guys. 1st one - when my sunroof been fixed 2nd- beginning of winter when my tires been align dud yo cold weather 3rd- it’s 1 year since I bought my car with you when my sunroof been fixed 2nd- beginning of winter when my tires been align dud yo cold weather 3rd- it’s 1 year since I bought my car with you guys for general check up All this services are egg excellent and the customer service staff are very friendly. More

Roy did a great job working with me on the selection, price negotiation, and delivery of the car. There was a minor issue that Roy and the team worked tirelessly to resolve to close the deal. Very happy price negotiation, and delivery of the car. There was a minor issue that Roy and the team worked tirelessly to resolve to close the deal. Very happy with my experience. Well done team. More

Came 4 times to get my mirror cap right and it was 1. Came 4 times to get my mirror cap right and it was 1. Just the plain cap 2. Colored 3. Wrong color 4. Finally right. Never got a minimum discou Came 4 times to get my mirror cap right and it was 1. Just the plain cap 2. Colored 3. Wrong color 4. Finally right. Never got a minimum discount for the hustle. More

This visit was much better than what I’ve experienced in previous visits - no surprises and no issues plus friendly customer service. Previous visits have been frustrating and always seemed to come with a b previous visits - no surprises and no issues plus friendly customer service. Previous visits have been frustrating and always seemed to come with a bit of confusion but the year 4 visit was much better! More