Land Rover Lynnwood

Quick service appointment. Service manager explained upcoming maintenance schedule Friendly staff. Good coffee and a variety of other beverages available. A relaxing waiting area. Clean restroom Fre upcoming maintenance schedule Friendly staff. Good coffee and a variety of other beverages available. A relaxing waiting area. Clean restroom Free wifi. More

Quick service, excellent communication. Very professional and took great care of my vehicle. Check in and check out process was easy and safe. Would definitely recommend. and took great care of my vehicle. Check in and check out process was easy and safe. Would definitely recommend. More

Amazing staff and wonderful service! Tim went above and beyond to ensure I was well taken care of and left with he exact car I wanted. beyond to ensure I was well taken care of and left with he exact car I wanted. More

Business oriented environment and very welcome people. Even we came late evening, everything was done in few hours. It was very nice to meet these people and have business with them Even we came late evening, everything was done in few hours. It was very nice to meet these people and have business with them More

Chris did an excellent job listening to my needs and desires. Knew my budget and didn’t try and over sell me. I walked out with the car I wanted at the price I was willing to pay. No easy feat in th desires. Knew my budget and didn’t try and over sell me. I walked out with the car I wanted at the price I was willing to pay. No easy feat in the current market. More

great dealership great service i was treated excellent and the whole purchase was a great experience Jacob was great and took care of every need and the whole purchase was a great experience Jacob was great and took care of every need More

This is my dealership I will always use. They have met my expectations and have earned my loyalty. Alexei Repin is my Car Concierge who I trust. Fantastic new car- Phenomenal friendship! expectations and have earned my loyalty. Alexei Repin is my Car Concierge who I trust. Fantastic new car- Phenomenal friendship! More

Gabe was professional, efficient and proactive. When I drive to pick up my car he saw me arrive prior to walking in to sept and had my car pulled up with air on… The team even vacuumed my car before I pic drive to pick up my car he saw me arrive prior to walking in to sept and had my car pulled up with air on… The team even vacuumed my car before I picked it back up! More

My husband told Jacob from the minute we sat down to buy the car that if there wasn't 2 keys for the car that it was a deal breaker as we have purchased cars in the past that only had 1 key and they are ver the car that if there wasn't 2 keys for the car that it was a deal breaker as we have purchased cars in the past that only had 1 key and they are very expensive to replace and said we would never do that again. Jacob only had one key in his hand when this when my husband made this comment. Jacob replied, I'm sure there's another one. I'll have to go check. Which he never did. We went through the entire process of buying the car and then were told there was only 1 key. My husband literally got up out of his seat to walk out. The cost of a replacement key is $750. I felt the dealership should have paid for the key as they were the ones that took the car as a trade in from someone else with only 1 key. I also feel that Jacob should have checked immediately in the beginning of the transaction (especially after my husband said a car without 2 keys was a deal breaker). We really think the dealership should have offered to pay for the key or at least offer to knock the price of the key off of the car. This never happened. We felt this was very poor customer service. Having said all this, we liked Jacob. He had the car out and waiting for us when we arrived as promised. It just felt like he continued on with the transaction knowing that we would not want to walk away (because there was only 1 key) after spending several hours there going through the process. Because we liked him, that made it that much more disappointing. He knew we were really not happy about this so he did offer to contact the previous owners(it was a trade in) and see if they had the second key. They did not. At that point I think the offer should have been made to pay for a replacement key. That would have been the best customer service and ensured our repeat business. Your web site says that you will always put your customers needs and desires first. Unfortunately that didn't happen. That is why I only gave 2 stars. Its really unfortunate that something as small as replacing a key basically ruined what would have been a 4 star experience. Having said all that, I will say that our experience with financing and final signing of paperwork went very well. Quick and efficient. Best I've had. More

Poor service for a luxury brand. Filthy and unsanitized courtesy car. Service “lost” my appointment and 1 day turnaround turned into 8 days. Nothing really improved after services were complete. Our car wa courtesy car. Service “lost” my appointment and 1 day turnaround turned into 8 days. Nothing really improved after services were complete. Our car was returned with medication/pills found in the cup holder. The lag in the electronics is still present. Brad at least seemed like he wanted to help but really doesn’t seem like he’s equipped to do anything about this. I guess the customers just need to chalk this up to labor shortages and continue to expect things to degrade. More