Land Rover Lynnwood
Lynnwood, WA
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Excellent customer service. The team went above and beyond to get everything done for my vehicle, including some last minute changes on my part, which they bent over backward to The team went above and beyond to get everything done for my vehicle, including some last minute changes on my part, which they bent over backward to make happen. More
It was so refreshing to deal with this dealership. Ben, Sean and Liliam were excellent to work with. Everyone was so professional and knowledgeable. No pressure just a lot of information. These peop Ben, Sean and Liliam were excellent to work with. Everyone was so professional and knowledgeable. No pressure just a lot of information. These people are definitely some of the best in the business. I highly recommend you check this dealership out if you are in the market for a car. This was a great buying experience. Not to mention I love the car! More
Warm, welcoming, professional, helpful. Words you generally don't associate with dealers. From the moment I walked in the door, they were there to serve whatever I needed. Bought a used veh Words you generally don't associate with dealers. From the moment I walked in the door, they were there to serve whatever I needed. Bought a used vehicle I saw online, and their response time to my initial query, on a Sunday, was less than an hour. Within a couple hours I was on the phone with a sales person, had filled out the necessary forms, and within 24hrs we had a deal. Upon my arrival, everything was ready and waiting for me, they answered all my questions and made sure I was comfortable with the vehicle and the deal before we signed off. More
Our salesman Ken Emerson was very helpful, knowledgeable and professional. He answered all our questions on our purchase of the vehicle and more! Would definitely give his name to anyone looking to purchase and professional. He answered all our questions on our purchase of the vehicle and more! Would definitely give his name to anyone looking to purchase a new vehicle! More
I'll have to say that my service was a typical one, but the circumstances was probably not the best situation. I needed a timing chain replaced (normal) and I also had an extended warranty attached to my v the circumstances was probably not the best situation. I needed a timing chain replaced (normal) and I also had an extended warranty attached to my vehicle (difficult). While the communication was difficult at first (probably due to my email filter), Joey Loveless was super awesome in reestablishing communications with me and explaining what was needed to get the process and service completed. All the delays came from the extended warranty company asking for information and dancing around trying to delay the claim. But Joey was diligent, patient and firm with the company and got the claim approved in the end. Joey was also clear about the potential costs to me from out of pocket and was straightforward with the amount of time needed to actually complete the service. In the end, the process took about 2 1/2 months with my vehicle sitting in one of their shop bays for a month (I felt bad about this) and the job cost me more money than I thought it would, but the end result is that I have my vehicle back and I feel confident about driving it and I know that my vehicle will be reliable for the next few years to come! Thanks to Joey, I can continue to have adventures around the PNW in my 2013 LR4! Happy Wheeling! More