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Land Rover Lake Bluff

Lake Bluff, IL

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rated
241 Reviews
It was almost 80 years ago when, Karl Knauz the father of the current chairman, Bill Knauz, created the dealership that would bear his name for generations to come. Karl Knauz after years of being a chauffeur opened a gas station in Lake Forest. Did he imagine that this modest beginning would come to be one of the most recognized dealerships in the country. The franchises they have now, Mercedes-Benz, BMW, MINI, Land Rover, Hyundai, smart have put their trust in the Knauz family, (with Mercedes-Benz going all the way back to 1959). They have weathered the good times and the bad, and done so by taking care of customer's using 'The Golden Rule".
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375 Skokie Valley Hwy

Lake Bluff, IL

60044

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Showing 241 reviews

January 03, 2020

Cole was super helpful in showing us all the features of the Range Rover that we purchased! Thanks for everything you taught us and your kindness. More

by kipper_tipper300
Recommend Dealer
Yes
Employees Worked With
Cole Syslo
Jan 06, 2020 -

Land Rover Lake Bluff responded

Hello again, thank you for leaving this follow-up review! We're very pleased to hear that our product specialist services helped enhance your experience with us. Congratulations to you and thank you again!

December 26, 2019

Worth the Wait The sleek, sophisticated 2020 Range Rover Sport arrived in time for Christmas. It was the first time my present didn’t fit under the Christmas tree! More

by bettyneerhof
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Holland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Gioulos, Joe Gaynor, Cole Syslo
Dec 27, 2019 -

Land Rover Lake Bluff responded

Hi Betty, thank you for the awesome review! We're so glad to hear that your Christmas present came just in time! We're so glad to hear that you're loving your new Range Rover and we're so thankful for the great feedback. Congratulations to you and thanks for being part of the Knauz/Land Rover Lake Bluff family!

December 18, 2019

Horrible place to have your car serviced. Lee can’t handle the pressure if more than one customer walks in at the same time. He is very rude does not make the encounter pleasant. Overheard him talkin More

by Don’t-use-service-dept-at-knauz
Recommend Dealer
No
Employees Worked With
Lee Brownstein
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Alonso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2019 -

Land Rover Lake Bluff responded

Hello, thank you for leaving your feedback with us. We're extremely regretful to hear that you had such a disappointing service visit. We're sorry for the experience you had; what you described is not indicative of the level of service we aim to provide. If you would like to discuss this matter with our Service Manager, Joni, we would very much like an opportunity to rectify the situation. 847-283-6120. Please accept our apologies.

December 15, 2019

Rob, Cole, Peter and all the staff we encountered at this dealership were all great people to deal with. They were very kind to our family w small children and took our time in account every step of the way More

by Mikefromph
Recommend Dealer
Yes
Employees Worked With
Rob Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Gioulos, Cole Syslo
Dec 16, 2019 -

Land Rover Lake Bluff responded

Hi Mike, thank you for taking the time to leave this review. We're so glad to hear that you were accommodated and are excited about your new Rover! Thank you for leaving such kind feedback about Peter, Rob, and Cole; it's very much appreciated. Congratulations on your new vehicle and thank you for being part of the Knauz Land Rover family!

December 14, 2019

Great during the sale, horrible Service Dept Bought our Range Rover one year ago. Had a really good experience with the sales team - helpful, timely, thoughtful. Our experience with the Service More

by Brooktrout
Recommend Dealer
No
Employees Worked With
Joni Podgorski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Iberle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy Cameron
Dec 16, 2019 -

Land Rover Lake Bluff responded

Hello, thank you for leaving this review. We're extremely sorry to hear that you had such a disappointing service visit. You are correct that providing excellent service should be the highest priority of both the sales and service department. We're sorry for the experience you had; what you described is not indicative of the level of service we aim to provide. Please let us know if you would like to discuss this matter further; we would very much like to rectify the situation. Please accept our apologies.

December 14, 2019

Very Happy with our Discovery Rob Hill assisted us and we felt lucky to have him. Very professional, courteous and efficient. More than wiling to show us everything we wanted to More

by G,MD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Romy Johnson
Dec 16, 2019 -

Land Rover Lake Bluff responded

Hello, thank you very much for leaving us such kind feedback! Your review is greatly appreciated and we're extremely pleased to hear that you had a good experience working with Rob and Romy; your feedback will be passed along. Thanks again for the review and thank you for being part of the Knauz Land Rover family!

December 04, 2019

Rob was amazing! My wife and I drove way out of our way and Rob made the whole experience worth it. Will return for sure! More

by apayne_01
Recommend Dealer
Yes
Employees Worked With
Dec 04, 2019 -

Land Rover Lake Bluff responded

Hi, thank you for leaving such positive feedback! I'm very glad to hear that the trip up here to work with Rob was worth it. Thank you for becoming part of the Knauz Land Rover family; we look forward to seeing you again!

December 03, 2019

Terrific Velar leasing experience Excellent white-glove experience from start to finish! Jack, Peter and Cole were an absolute delight to work with! Would strongly recommend this deale More

by Ramki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Iberle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Gioulos, Cole Syslo
Dec 04, 2019 -

Land Rover Lake Bluff responded

Hi Ramki, thank you so much for leaving this wonderful review and congratulations on your new Rover! We're so pleased to hear that you had a great experience working with Jack, Peter, and Cole. I will gladly pass along your comments to them. Thanks for being part of the Knauz Land Rover family!

November 27, 2019

Excellent Experience With Mr. Rob Hill Rob, was great to work with. Not only is he a true professional, he made the experience of buying a vehicle smooth and easy. I would highly recommen More

by John C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

Land Rover Lake Bluff responded

I apologize for the delayed response, but thank you for leaving such a wonderful rating, John! We really appreciate your kind words.

November 20, 2019

Great Experience! Rob was great in finding a car to our exact specifications. The process was super-easy and he was attentive throughout the process. Thanks Rob! More

by MC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

Land Rover Lake Bluff responded

I apologize for the delayed response, but thank you for leaving such a wonderful rating!

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