Land Rover Jaguar San Diego

Staff was very friendly, professional and helpful! We are happy with the assistance that Ernesto Cisneros and Andew Rogin gave us in purchasing our vehicle! happy with the assistance that Ernesto Cisneros and Andew Rogin gave us in purchasing our vehicle! More

The worst experience I've had with a dealership in my life ! I don't have the time right now to list because I need to try and find a ride to work after paying almost $7000 . Pic#1 is how dirty the car life ! I don't have the time right now to list because I need to try and find a ride to work after paying almost $7000 . Pic#1 is how dirty the car was when it was "finished" Pic#2 missing tow hitch cover Pic #3 missing bolt cover for windshield wiper #4 Dirty front air spoiler was put on my rear seats( I had the interior detailed there for almost $500 approx 4 months prior) They broke the starter during repair of oil sump almost had to pay for that . They said there was no refrigerant in the cooling system, I used to use the air conditioning every day until then ,because I dont like opening windows and let in dirt and debris and road noise.They said that I needed a new battery and alternator and because of that I wouldn't make it home ( which were both less then six months old and worked fine) They said that my dashboard was displaying multiple warnings referring to the charging system. I let them know about a small wire on the NEGATIVE battery terminal that sometimes doesn't seat correctly will cause multiple charging system warnings,Gabriel told me to show Matt Mullinex ( Mechanic) what I was talking about since I was on my way there anyway. When I went to show Matt he was already irate Im assuming because I questioned his expertise and proceeded to (in an agitated manor) to show me a wire that he "fixed" on the POSITIVE terminal . His attitude at that moment caused me not to be able to show him the wire I was talking about. As I walked away from my vehicle and the mechanic I asked Gabriel Guzman is that the way a Representative of Land Rover supposed to act , Gabriel responded by saying that Matt doesnt interact with the customers too often and That its his (Gabriel's) Job to interact with the customers and hes trained to do so not Matt. Ive worked in customer service previously and it is my knowledge that EVERYONE who works for a company is a representative of the company and should conduct themselves in a professional manner at all times.This is why I believe that the dirty grimy vehicle part was intentionally put on my leather and suede seats after paying almost $500 to have them detailed , thats not a training issue, its a common sense issue.I did make it home and the battery and alternator were fine.To be continued.... More

Great staff very helpful and cordial my car was sanitize and wash the service was in less then 4 hours. See you until next maintenance and wash the service was in less then 4 hours. See you until next maintenance More

I am totally amazed with this dealership. I bought my vehicle from them and I live on the exposure coast. I will never buy from anywhere else-they will ALWAYS have my business. This dealership and all vehicle from them and I live on the exposure coast. I will never buy from anywhere else-they will ALWAYS have my business. This dealership and all the staff are overly competent and truly make things happen. They care about you and make things happen and with such ease. Austin and Andrew you guys are the best there is!! More

The sales representative that I had an appointment with, said that he double booked appointments. So he passed us off to a new salesman and I am happy he did. I think his name is Dom. He was very profession said that he double booked appointments. So he passed us off to a new salesman and I am happy he did. I think his name is Dom. He was very professional and patient. My wife has a hard time making up her mind as to what she wanted. I would definitely recommend him as a salesman to anyone. Great experience. More

My service rep Cris Albino, Land Rover San Diego is always accommodating. Incredibly professional, knowledgable and cordial. But, most importantly, he can recognize your needs and provide guidance & always accommodating. Incredibly professional, knowledgable and cordial. But, most importantly, he can recognize your needs and provide guidance & suggestions to meet your needs. Luke Kensen, house333 More

This dealership uses Stargard, a third party addition, to increase their profit margin. They did not tell me about it, I found the charge hidden in the paperwork. I had ordered my vehicle custom and made it increase their profit margin. They did not tell me about it, I found the charge hidden in the paperwork. I had ordered my vehicle custom and made it clear I did not want Stargard on the vehicle. They insisted all vehicles come with Stargard. When I took ownership of my vehicle, I realized Stargard had not been installed. The dealership charged me for this addition even though it was not on my vehicle. They continued to insist Stargard was installed and it only needed to be activated. When the third party business was contacted to activate the system, they finally had to admit the system was not installed on my vehicle. The dealership would not respond to my emails, which I made clear I did not want the system on my vehicle and requested a refund of payment for a system I do not have. They eventually refunded my money. In my mind there was absolutely no reason to go through all the drama if the dealership had respected my original request instead of doing everything they could to increase their profit. I know I am only one customer, who means nothing to this dealership, but I will tell everyone and anyone about my experience and hopefully convince future customers to go elsewhere. More

Professional and efficient service rep - made the whole service process less painless and worth coming back. Thank you and appreciated the access to a loaner car. service process less painless and worth coming back. Thank you and appreciated the access to a loaner car. More

Angelina, Michael and Andrew were amazing far exceeded on customer service. Went in looking for one car left with two his and hers. They made my car buying experience for my dream car extraordinary and memor customer service. Went in looking for one car left with two his and hers. They made my car buying experience for my dream car extraordinary and memorable. Highly recommended dealership! More