Land Rover Jaguar San Diego
San Diego, CA
Filter Reviews by Keyword
By Type
Showing 119 reviews
Great dealership, Art was very patietnt and knowledgable. This Dealership is so not snooty like some of the other Land Rover dealerships in So Cal and we've been to all of them looking for a Discovery....we This Dealership is so not snooty like some of the other Land Rover dealerships in So Cal and we've been to all of them looking for a Discovery....we ended up with a Range Rover. Cherry was the finance person and she made the signing fun. Everyone we came in contact with was very nice and professional. More
We had the pleasure of working with David Wade. From our first call, Dave was exceptional. He took the time to explain every option we had and made it clear what the current exceptions were and what the nex first call, Dave was exceptional. He took the time to explain every option we had and made it clear what the current exceptions were and what the next steps were. He was extremely responsive each time we reached out. Even when he wasn't in the office. I can't say enough about how great our experience was. He took the time at purchase to show us every option the car has and how it works. More
Excellent service advisor Gabriel campos Guzman! Everything was done on time.we did not have to wait we had a loaner. Gabriel always goes beyond making everything perfect! Everything was done on time.we did not have to wait we had a loaner. Gabriel always goes beyond making everything perfect! More
Matt Deep was absolutely phenomenal to work with. I am beyond happy with the whole experience and working with Matt. I will definitely recommend to others! beyond happy with the whole experience and working with Matt. I will definitely recommend to others! More
I had just come from Land Rover in Carlsbad after being treated like absolute garbage. They told me there were no Discoverys available new or used anywhere in the area. WRONG! Within two hours of leaving t treated like absolute garbage. They told me there were no Discoverys available new or used anywhere in the area. WRONG! Within two hours of leaving there I had purchased a 2022 Discovery thanks to Art Perea. From the moment I walked into your beautiful showroom, Art treated me with respect and took time showing me both used and new Discoverys. He did not pressure me into a sale, did not try and lead me in any particular way, and made me feel like it was his pleasure to show me any vehicle I was interested in. I felt satisfied with the price I paid, and Art won me as a customer for life. I will recommend anyone looking for Land Rover, Porsche, or Jaguar to go see Art Perea. Thank you!! More
Staff was very friendly, professional and helpful! We are happy with the assistance that Ernesto Cisneros and Andew Rogin gave us in purchasing our vehicle! happy with the assistance that Ernesto Cisneros and Andew Rogin gave us in purchasing our vehicle! More
The worst experience I've had with a dealership in my life ! I don't have the time right now to list because I need to try and find a ride to work after paying almost $7000 . Pic#1 is how dirty the car life ! I don't have the time right now to list because I need to try and find a ride to work after paying almost $7000 . Pic#1 is how dirty the car was when it was "finished" Pic#2 missing tow hitch cover Pic #3 missing bolt cover for windshield wiper #4 Dirty front air spoiler was put on my rear seats( I had the interior detailed there for almost $500 approx 4 months prior) They broke the starter during repair of oil sump almost had to pay for that . They said there was no refrigerant in the cooling system, I used to use the air conditioning every day until then ,because I dont like opening windows and let in dirt and debris and road noise.They said that I needed a new battery and alternator and because of that I wouldn't make it home ( which were both less then six months old and worked fine) They said that my dashboard was displaying multiple warnings referring to the charging system. I let them know about a small wire on the NEGATIVE battery terminal that sometimes doesn't seat correctly will cause multiple charging system warnings,Gabriel told me to show Matt Mullinex ( Mechanic) what I was talking about since I was on my way there anyway. When I went to show Matt he was already irate Im assuming because I questioned his expertise and proceeded to (in an agitated manor) to show me a wire that he "fixed" on the POSITIVE terminal . His attitude at that moment caused me not to be able to show him the wire I was talking about. As I walked away from my vehicle and the mechanic I asked Gabriel Guzman is that the way a Representative of Land Rover supposed to act , Gabriel responded by saying that Matt doesnt interact with the customers too often and That its his (Gabriel's) Job to interact with the customers and hes trained to do so not Matt. Ive worked in customer service previously and it is my knowledge that EVERYONE who works for a company is a representative of the company and should conduct themselves in a professional manner at all times.This is why I believe that the dirty grimy vehicle part was intentionally put on my leather and suede seats after paying almost $500 to have them detailed , thats not a training issue, its a common sense issue.I did make it home and the battery and alternator were fine.To be continued.... More