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Land Rover Jaguar San Diego

San Diego, CA

4.5
115 Reviews

9455 Clayton Dr

San Diego, CA

92126

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Showing 115 reviews

July 26, 2021

Matt Deep was absolutely phenomenal to work with. I am beyond happy with the whole experience and working with Matt. I will definitely recommend to others! More

by john
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Deep
Aug 26, 2021 -

Land Rover Jaguar San Diego responded

Hi John, we're happy you found our staff to be so supportive during your experience here at Land Rover San Diego. We hope to see you soon!

July 17, 2021

I had just come from Land Rover in Carlsbad after being treated like absolute garbage. They told me there were no Discoverys available new or used anywhere in the area. WRONG! Within two hours of leaving t More

by mlk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Art Perea
Jul 18, 2021 -

Land Rover Jaguar San Diego responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

June 28, 2021

Matt Deep is extremely professional, knowledgeable and helpful. I could not be any more pleased with the whole buying experience. More

by smartini
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Deep, Gabriel Campos Guzman
Aug 26, 2021 -

Land Rover Jaguar San Diego responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Land Rover San Diego! We look forward to your next visit! Take care!

June 22, 2021

Ernesto went above and beyond as a salesperson, we really appreciated all his help and making it so easy for us More

by nashlar
Recommend Dealer
Yes
Employees Worked With
Ernesto Cisneros
Jun 23, 2021 -

Land Rover Jaguar San Diego responded

Hi Nashlar, thank you for your kind review; we are happy to pass along your comments to Ernesto here at Land Rover San Diego! We look forward to your next visit! Take care!

May 21, 2021

Staff was very friendly, professional and helpful! We are happy with the assistance that Ernesto Cisneros and Andew Rogin gave us in purchasing our vehicle! More

by Gabby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernesto Cisneros and Andrew Rogin
May 25, 2021 -

Land Rover Jaguar San Diego responded

Hi Gabby, thank you for your kind review; we are happy to pass along your comments to the team here at Land Rover San Diego! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 06, 2021

The worst experience I've had with a dealership in my life ! I don't have the time right now to list because I need to try and find a ride to work after paying almost $7000 . Pic#1 is how dirty the car More

by Katorican
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Mullinax (Incompetent mechanic ), Gabriel Campos Guzman
May 06, 2021 -

Katorican responded

Im in the process of contacting other customers who have had similar issues at Land Rover San Diego. Im trying to find the best attorney in San Diego specializing in consumer laws. In the process of meeting with local media news outlets consumer affairs departments

May 25, 2021 -

Land Rover Jaguar San Diego responded

Hello Katorican, As you are aware, your vehicle was towed to our dealership following an incident that occurred while you were attempting to perform your own repair, which resulted in significant damage. In the process of our inspection and repair, several additional issues were identified with your vehicle and brought to your attention. While we understand that some customers may choose to perform maintenance and repair work themselves, we cannot be held accountable for the outcome or downstream impacts of work performed by others. The repairs you authorized us to perform were completed properly by a certified technician. We regret the circumstances of your experience and wish you well.

May 25, 2021 -

Katorican responded

Since you dont have the courage to put your name behind your words . I have no clue to whom I am communicating with , so I dont know if you are speaking from first hand knowledge or from hearsay . So Im going to assume that you are low on the totem pole! Maybe you are the shop foreman, because if you were management you would have addressed the customer service issues I had with the mechanic , his demeanor and attitude when I corrected him on something , was deplorable and no where near the standards one would expect from a Land Rover Jaguar dealer ! It was blatant disrespect when he put the grimy dirty towing eye access panel across my recently shampooed and detailed rear seats ,and The rear towing/lashing eye on the front passenger side recently shampooed and detailed rug! ( I have receipts totaling almost $500 of when I had it recently done at your location , and I also have photographs when i picked up my rover as soon as I saw what he did) ! I also have my dash cam video with audio and time stamping to prove the rover the drveability and functionality of my rover before taking it in and after picking it up. Unfortunately I need to get ready to work,But this will be continued. By the Way , the catastrophic engine failure that my vehicle suffered was the result of incompetence of your mechanic who never bothered to bleed the cooling system of air which is imperative when you have a closed pressurized cooling system causing vapor lock , The same way he failed to address bleeding the cooling system and purging it of air,was the same way that I believe he let the refrigerant escape from the air conditioning system,instead of collecting it to then replace it when the body was reattached to the frame . To be continued ........

May 05, 2021

Great staff very helpful and cordial my car was sanitize and wash the service was in less then 4 hours. See you until next maintenance More

by Cisnekerubina1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chante Young
May 24, 2021 -

Land Rover Jaguar San Diego responded

Hi, we appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!

April 30, 2021

I am totally amazed with this dealership. I bought my vehicle from them and I live on the exposure coast. I will never buy from anywhere else-they will ALWAYS have my business. This dealership and all More

by alipod78
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin and Andrew
May 24, 2021 -

Land Rover Jaguar San Diego responded

Hello, we are so happy to read such a great review about Land Rover San Diego! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here! Have a great day!

April 26, 2021

The sales representative that I had an appointment with, said that he double booked appointments. So he passed us off to a new salesman and I am happy he did. I think his name is Dom. He was very profession More

by Tim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dom
May 24, 2021 -

Land Rover Jaguar San Diego responded

Hi Tim, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

April 09, 2021

My service rep Cris Albino, Land Rover San Diego is always accommodating. Incredibly professional, knowledgable and cordial. But, most importantly, he can recognize your needs and provide guidance & More

by luke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cris Albino
May 24, 2021 -

Land Rover Jaguar San Diego responded

Hi Luke, we're happy you found our staff to be so supportive during your experience here at Land Rover San Diego. Please let us know if there is anything else we can do for you; we are more than happy to help!

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